Oracle NetSuite Reviews

“Makes organizing workflows simple”

Pros

Brings financial and administrative processes together which makes it much easier to control organize and analyze the operation.

Cons

Some features are not very easy to use and a few processes end up being slower and more complex than they really need to be.

“exiciting new updates”

Pros

The ongoing evolution of the product has been really impressive espeically with the new features being made available for use with artificial intelligence.

Cons

Having to deal with the complexities and specific requirements related to the tax reform is frustrating, particularly when there's a need to meet the rules of different municipalities.

“Quick installation”

Pros

Overall usability are all very good. The installation process is also excellent, both in terms of speed and how simple it is to get everything up and running.

Cons

Many screens look too similar across different transactions which makes using it more complicated than it should be. There are also some challenges when trying to create very specific access permissions.

“powerful integrations”

Pros

AI has been integrated within the ERP and since then its been consistently improving espeically when it comes to data analysis and ongoing feature development. It offers excellent tools and solid technology overall which adds a lot of value to the platform.

Cons

The licensing and installation costs are quite high. On top of that it's still difficult to find specialized professionals for NetSuite in the Brazilian market.

“Packed with many features”

Pros

Dynamic platform packed with many features delivers strong results through AI solid connectivity and features that help bring the whole company together in one system.

Cons

It would be even better with stronger bank connectivity for improved reconciliation and it still needs more native connectors for external platforms and tools.

“predictive insights and anomaly detection”

Pros

Predictive data analysis is a strong point. What interests me most though, is the anomaly detection capability since it helps identify issues that might otherwise go unnoticed.

Cons

Bank reconciliation side still has a lot of room for improvement. At the moment, what's offered feels a bit too superficial and doesn't go deep enough.

“easy to use”

Pros

Its native AI solution makes it much simpler to use the various applications available and the secure connection is another big advantage.

Cons

Could be easier to use espeically when it comes to applying features and getting real time visibility into different scenarios and predictive insights about what's happening.

“predictive insights for forecasting”

Pros

Data is presented in a really compelling way and its very helpful for making predictive decisions throughout the forecasting process.

Cons

I'd still like to learn more about the business intelligence side for predictive decision-making espeically around forecasting, reports and ad hoc analysis.

“An excellent unified central hub for operations”

Pros

Using it is easy and getting the information you need is very simple. Having everything in one unified platform gives an excellent sense of visibility and practicality in day to day work.

Cons

Needs better language localization so the whole team can understand everything more clearly.

“solid finance tools”

Pros

The financial features combined with AI tools are very appealing. I'd also like to understand more about it and how it handles tax reforms in Brazil since Brazilian tax laws are quite difficult to learn.

Cons

Pricing is high for small Brazilian businesses. It would be better if it were more affordable for new entrepreneurs.

“quick reporting”

Pros

Has been really useful for storing data, generating reports and handling integrations with other applications without much hassle.

Cons

The part I like least is the pricing since it feels a bit expensive compared with other ERP options.

“unacceptably slow”

Pros

To be honest at this point I still don't see many advantages compared with our old system, Exact Online. That may partly be because even after 4 months we are still dealing with a very slow system so even the most standard tasks take far too long to process. The only real benefit I can mention right now is that, at a corporate level, everything is housed in one system. For now, that is the only upside.

Cons

Performance has been extremely slow. After 4 months, it still has no clear idea what is causing it. This has supposedly been a priority for weeks yet there is still no solution which is honestly unacceptable. It takes 30 to 60 seconds just to open something as basic as a sales order or a purchase invoice. Follow-up actions, such as creating a sales invoice, take at least as long. E-invoicing has also been a complete mess. A lot was promised upfront and e-invoicing was a requirement for us. More than 4 months later, we still do not have a properly functioning e invoicing solution. It feels more like a trial and error setup than a finished product. On top of that where in our previous package I could directly submit VAT and EC Sales reports to the Dutch tax authorities, I now have to enter everything manually again in the tax portal.

“all in one tool”

Pros

Having everything in one place makes this very convenient to use. It helps simplify day to day tasks and getting to real time data is quick and efficient.

Cons

Support can be limited when issues come up. There are long-standing bugs, unresolved problems and enhancement requests that still have not been addressed and the maintenance cost is quite high.

“powerful financial depth”

Pros

Getting it up and running was fairly simple and accessing it is convenient. It performs quickly and the financial features are very comprehensive, offering a deeper and broader level of detail than many other systems. It's also really useful that multiple companies can be managed within a single instance.

Cons

One downside is that many advanced features are tied to separate modules even when only part of that functionality is actually needed.

“Helpful features”

Pros

Using this platform felt very easy from the start and the platform is simple to use. Navigating through the different features was effortless which made the overall experience very comfortable.

Cons

There really was not anything I disliked about it since my overall experience was positive. Even though it was my first time using the system, I did not run into any major issues that stood out as a negative. There were a few moments where I felt confused simply because I was still learning but I would consider that part of getting familiar with the platform rather than a flaw in the system itself. It worked efficiently and the features were useful for understanding business operations. Overall, I did not come across anything I would consider a real downside and I am happy with my experience using this tool.

“flexible reports that fit us”

Pros

One thing that really stands out is how flexible the system is espeically when it comes to reporting. We can customize the reports based on exactly what our team needs which makes it much more useful for day to day work.

Cons

We were told that VAT inclusive pricing couldn't be applied by our implementation partner and that part was frustrating.

“helpful financial reporting tool”

Pros

Working as a general accountant, I rely on this to generate accurate financial reports that I can confidently present to management.

Cons

Overall its features support our company well and contribute to reaching profitable goals. At this point, the only thing I like less is that when switching from one role to another, the system prevents the user from viewing the role that was previously logged in.

“supportive team”

Pros

Right from the start it has been backed by a knowledgeable and helpful team and the system itself really lives up to that support. It's very easy to use and getting around the platform is simple.

Cons

At this point I can't think of anything I dislike. It has made our accounting work much more manageable.

“Worth the cost”

Pros

User friendly and it helps simplify data management. Compared with other ERP systems, it offers solid value for the money because of its wide range of features.

Cons

The time it takes to get bugs and other recurring issues fixed has become much longer than it used to be which is really disappointing.

“Keeps getting better with time”

Pros

NetSuite keeps getting better over time, with frequent updates, new features and ongoing improvements that help boost performance, improve efficiency and support changing business needs.

Cons

A downside is how complex it can be. The platform takes time to learn and can feel hard to navigate espeically for new users so it often requires a good amount of training and support before you can really make full use of everything it offers.