Outreach Software Reviews

“Very easy to use, but frequent outages

Pros

It's incredibly easy to navigate. Every feature I need is easily accessible through their intuitive, responsive interface.

Cons

The system frequently goes down for minutes and sometimes hours. Additionally, finding specific information when needed can be difficult. (Why can't I see how long certain prospects have opened emails?)

“Sales Engagement Made Simple

Pros

I can monitor email opens and gauge customer engagement levels, using tags to better organize my workflow for timely follow-ups during their purchasing journey. Seamless integrations and synchronization with G Suite and Salesforce make it all the more efficient.

Cons

The software is somewhat rigid in customization. Different team members used different features and workflows, and there was a lack of ability to personalize certain workflows and tracking.

“Probably the most frustrating software I've ever used

Pros

Sequences are effective, though most CRMs offer similar capabilities nowadays. The call task lists are efficient, but I find it necessary to tag everything for effective task filtering.

Cons

About 1-2 weeks ago, the software basically stopped working. I can no longer change lead owners, add tags, or set up filters. We've tried on multiple devices with multiple team members, but nothing works. I've been told there's no fix date, so our CRM is unusable. Previous tickets took about 1-2 weeks for a response, but I expected urgent issues to be resolved faster. The support staff are nice, but this is the last straw. Save yourself the stress and find a different CRM.

“Better User experience needed with Outreach

Pros

Working on Sales enablement with Outreach is a breeze, making my tasks remarkably efficient.

Cons

The entire user interface is not very intuitive. Also, the product cost is quite high, which was unsuitable for us.

“BDC Review

Pros

I appreciate how I can integrate it with Salesforce, sequence my prospects from there, and manage tasks and notes to keep my calls and emails well-organized.

Cons

I dislike how bugs sometimes prevent me from dialing calls, forcing me to exit the site and log back in.

“Seamless prospecting tool with a 1-to-1 alignment with CRM

Pros

Managing prospecting, contacting clients, and overseeing pipeline management all in one platform is invaluable. The Salesforce integration ensures smooth workflows and boosts sales team productivity.

Cons

Not being able to record calls and generate conversation intelligence created a need for an additional solution, significantly increasing organizational costs.

“Worst sales platform I have ever used

Pros

It was quick to get started, but unfortunately, that was the only positive aspect of this software.

Cons

None of the features worked as expected; I couldn't get my team organized on the platform. Overall, it's unusable.

“Best for SDRs

Pros

Sequences are an amazing way to stay on top of prospects' progress.

Cons

Nothing much; overall, my experience is great.

“Great Prospect Management Tool

Pros

Excellent Sales Cadence for effective Lead Management and detailed Email Analytics for Campaign Management.

Cons

The inability to integrate with Google Sheets and only allowing uploads through CSV takes time for users to familiarize themselves with the tool's UI.

“Love the live chat support

Pros

The tool is quite intuitive to use, though customization can add complexity to optimize it fully. I'm particularly impressed with their live chat support, which is well worth the extra cost, especially for onboarding new SDRs.

Cons

Complete optimization requires extensive customization and flexibility. I know they can't fulfill a few of my requests, but I've never used another solution and am unsure if any could.

“Outreach your Prospects

Pros

Easy integration with Salesforce, user-friendly interface, and excellent reporting tools make managing prospects and accounts easy.

Cons

No voicemail drop and difficulty with incoming calls. Support takes forever to respond.

“Top tier cold outreach software

Pros

The capabilities for managing email sequences and sending cold emails are truly outstanding. I find that the tools provided allow for precise targeting and efficient follow-ups, significantly improving my outreach efforts. The system is designed to streamline the entire process, making it easier to engage with potential clients and maintain consistent communication. Overall, the email sequence features and cold email functionalities are some of the best I've encountered, greatly enhancing my productivity and effectiveness in sales.

Cons

The annual contract is restrictive. A monthly payment option would have been better.

“Too complicated to be truly effective

Pros

Outreach offers exceptional reporting and analytics capabilities that are truly unmatched. I am consistently impressed by the depth and accuracy of the data provided, which enables me to make well-informed decisions and optimize my strategies.

Cons

The integration with Salesforce isn't as effective as it should be. The main problem is that in a crowded market, Outreach is evolving into a CRM, which is fine if you need a CRM. But if you're looking for easy software to measure email engagement and campaign effectiveness, it's not the right solution.

“Worked fine, but not great

Pros

It's okay. I would suggest exploring other options if budget allows.

Cons

Customer support is non-existent. Canceling after migrating to a better product was a nightmare.

“Great Solution

Pros

Fantastic! The experience with this tool has been nothing short of excellent. The features are robust, and the interface is easy to navigate, making it a pleasure to use daily. It has significantly enhanced my productivity and streamlined many of my tasks. Overall, it's a top-notch solution that I highly recommend.

Cons

This might just be my organization, but leads do not auto-sync from Salesforce.

“Great for sales process

Pros

This tool allows me to handle a multitude of tasks with remarkable speed. It streamlines my workflow, ensuring that I can quickly and efficiently complete various responsibilities throughout the day. The efficiency it brings to my daily routine is invaluable, helping me stay productive and on top of my workload. Overall, it significantly enhances my ability to manage tasks promptly and effectively.

Cons

NO CONS. I appreciate the ability to customize email templates to my liking.

“Outreach has made a huge impact for our team!

Pros

Outreach's sequences have revolutionized our team's workflow. With some initial setup, we can streamline tasks for the next couple of months, whether it's scheduling customer calls or sending automated emails.

Cons

My only problem with Outreach has been not being able to create sequences for myself, but I think that is an issue with the access our company allows.

“Misled, big time.

Pros

My AE performed well, meeting expectations. However, the overall experience fell slightly short of what was promised.

Cons

I spent 12 months troubleshooting issues with my signature pictures not sending through. I went back and forth with support, trying different solutions that never worked. The most disappointing part was being told repeatedly that the issue was unique to my business. I've now moved to another company that uses Outreach, and the signature issue persists. It's clear that integrity is low, and I spent hours trying to fix it. It may seem minor, but a picture in a signature not sending affects the professional look of our emails to new prospects. The editing tool for templates and snippets is outdated and difficult to use, with spacing, character size, and formatting never looking right.

“The customer engagement platform of the future

Pros

Outreach is packed with features and diverse prospecting methods.

Cons

The interface does not always respond to commands, but a quick refresh usually fixes it.

“Review

Pros

This tool is instrumental in keeping me organized and on top of my tasks effectively. It offers features that ensure I never miss a deadline or overlook a responsibility. The intuitive design and functionality make it easy to manage my workload and prioritize my tasks. As a result, I can maintain high productivity and consistently meet my goals. Overall, it significantly boosts my ability to manage tasks efficiently and stay on track.

Cons

Lack of integration with other platforms we use leads to many duplicate entries.