Outreach Software

Helpful tool for contact�s management and prospecting

Pros

Integrating scraping tools with Outreach for mass email marketing has been incredibly beneficial.

Cons

I sometimes experience delays when syncing with the mailbox or sending emails.

Essential for our ABM efforts

Pros

I regularly use Outreach to send bulk emails to selected customer groups, which are uploaded onto the platform. Outreach is remarkably intuitive. I can craft outbound email sequences, set up follow-up emails, schedule their delivery, manage spacing between them, and sync contact details with Salesforce, all with just a few clicks. It makes ABM much simpler for our team.

Cons

Initially, I found it not very easy to pick up, but it required minimal training.

Worth the Investment

Pros

Outreach.io is a tool that's simple and invaluable for our Sales Department. Whether you're a Sales Representative, in Operations, or a Sales Leader, it offers visibility into all activity metrics, keeps reps on track with daily/monthly tasks, and removes the guesswork from identifying prospects that need follow-up or prioritization in our outbound sales efforts.

Cons

Some aspects of the reporting functionality could be improved. For example, daily activity metrics have a 15-minute delay for pulling accurate data, making it hard to identify underperforming reps in real-time. Also, the reporting is limited in terms of filtering custom dates, so I can't pull total activity metrics for 3 months, which requires manual effort when reporting on quarterly activity goals.

Outreach updates are horrible and the CSM doesn�t know the product

Pros

I used to appreciate its reporting and reliability, but with recent updates, none of that functionality seems to work anymore.

Cons

It's unreliable and constantly drops connections. The reporting is no longer live, and the CSM doesn't even know that we can transfer calls. It's worthless.

Surprisingly bad implementation of lots of good ideas

Pros

It offers a wealth of features and operates at an enterprise level.

Cons

We ended up canceling due to data syncing issues. We constantly had duplicates, inaccurate data compared to the source (Salesforce), and the field mapping feature was terrible.

Super in depth way to prospect

Pros

Sequences in Outreach are meticulously crafted, ensuring every aspect is comprehensively covered without overlooking any detail.

Cons

I would love an option to receive calls back on my desktop in Outreach.

From Salesloft to Outreach: Escaping the Twilight Zone

Pros

The platform's design prioritizes clarity and simplicity, making it effortless to locate what I need without confusion. Automation is a key asset in Outreach. Its advanced automation capabilities significantly enhance efficiency compared to SalesLoft. We switched from SalesLoft because Outreach outshines it in UX and machine learning capabilities. It's made optimizing my sales processes as a manager incredibly simple and effective, guiding me towards the most efficient outreach strategies. Collaboration is also central in Outreach, fostering a culture of shared learning and success through streamlined teamwork and easy performance tracking.

Cons

Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and more about figuring out where I was going wrong.

Outreach

Pros

Effortlessly keeping track of my tasks and calls is incredibly simple with Outreach. The platform's intuitive design makes it a seamless process to monitor and manage all my daily activities and communications.

Cons

I sometimes, though not often, lose the sound on my call.

Outreach

Pros

Outreach allows me to maintain workflows effectively.

Cons

I have to close out of current sessions and restart due to connectivity issues.

Worth every penny !

Pros

Having all sales engagement activities managed within a single software platform is a game-changer for any salesperson. It saves significant time and effort while ensuring everything stays organized.

Cons

The price is a bit higher than most competitors.