Outreach Software Reviews

“Simple and effective automation for sales

Pros

This tool makes automating our sales process simple and effective. The system is very easy to understand and creating outreach sequences is a fast and uncomplicated process. Also its user-friendly design saves me a lot of time on routine work, letting me concentrate more on connecting with potential customers.

Cons

Some of the advanced features can be confusing at first and setting up complex workflows takes some time to learn. But once we get past that the platform works very smoothly.

“A powerful platform that keeps us on target

Pros

Outreach Software is a powerful and outstanding platform that keeps our sales team organized, productive and on target. As an SDR, I rely on it for my daily tasks and would be lost without it. The reporting features keep everyone aligned, ensuring our communication is consistent and professional. I can also build my targeted outreach sequences rapidly and without any hassle. Having data to show which email campaigns are effective stops me from wasting effort and keeps me focused on what delivers results. I also know my work is secure and the single sign on access is seamless without constant re-logins. Whenever I have a problem, the support team is incredibly friendly and ready to help. They even offer an online university that helps me continuously improve my skills.

Cons

The platform can feel a bit complex sometimes and all the extra features can be overwhelming when we are just trying to do something simple. Creating lists with specific filters can also be tricky. Generally though it does everything we need, you just have to learn the method.

“The top tool for sales outreach!

Pros

I have now used this platform at two different companies. In my view it is the top tool available. It connects easily with our CRM and other software, it is also adaptable for both small and large sales teams and you can build sequences with a mix of actions like manual tasks, automated steps and social outreach. This makes it highly customizable for any campaign and the dashboards let you quickly adjust your strategy based on results.

Cons

A few small problems can still be annoying like when undelivered emails stop our automated messages. But aside from those little issues, I am very happy with the platform.

“Excellent core features

Pros

The main features are excellent, they do exactly what we need. The automation we can set up is fantastic and the integrations with our CRM work perfectly.

Cons

Well we expect a few more features in a tool like this especially for A/B testing and scaling. Plus better history tracking, version control and simpler sender authentication to avoid spam folders would be great. Though they are not deal-breakers but they would be very welcome additions.

“great for prioritizing outreach

Pros

It helps our sales team prioritize their daily work by urgency and communication method, making it simple to manage different types of outreach.

Cons

Logging activities that happen outside the platform can be a bit rigid which is a common need for our sales team.

“love the email automation feature

Pros

I really like the email automation as it is a feature that's very simple to set up and use.

Cons

There is nothing I dislike about it as the platform functions perfectly for our needs.

“easy to build structured outreach sequences

Pros

One thing I love is how simple it is to add contacts into sequences and build a structured series of steps. This ensures I am connecting with the right people at the perfect time.

Cons

Managing the sales pipeline is not its strong suit. I mainly use it for outreach but having better pipeline management tools would be a significant improvement.

“Helps boost our sales!!

Pros

We credit this tool for helping boost our sales and distinguish our brand from others. Its analytics help us evaluate our company's strengths and areas for growth. It even speeds up customer communication by helping us share accurate information quickly. The online meeting and email features are invaluable and the email tracking is excellent for telling us when a client has read our message. This greatly improves our ability to adjust our sales strategy in real-time. Our planning before, during and after a sale has gotten much better, helping us maintain customer contact and ensure they are happy.

Cons

The cost is a bit steep compared to some other similar platforms but the advanced capabilities and seamless integrations with our other software justify the price.

“pretty effective for outbound sales

Pros

I handle all my outbound sales through this platform and love how simple and effective it makes the whole process.

Cons

My experience has been completely problem free so far.

“Brilliantly integrated platform for SDRs

Pros

It connects with our whole suite of sales and marketing tools which makes it simple to embed the platform directly into a CRM for the SDR team. This means they do not have to constantly switch between different systems like Salesforce as everything they need is right in front of them.

Cons

The Salesforce link can be a bit finicky at times. Even though the support team is fantastic, getting the connector perfectly tuned for our workflow requires a lot of effort and fine-tuning.

“powerful automation for sales tasks

Pros

The platform offers really powerful automation for sales tasks which I like the most about it.

Cons

I feel like the initial setup and implementation can be pretty complicated for someone who is not a technical expert.

“simple layout

Pros

Its layout is simple to grasp and I also find it great for sharing information across the team.

Cons

The process for archiving old data feels overly complicated and is not very transparent.

“Makes contacting potential customers much easier

Pros

This tool makes contacting potential customers much easier. My favorite feature is the Salesforce connection as from any customer's page, I can message them directly. Making calls is also simpler than with other tools I have used and I like that it automatically records everything I do.

Cons

I've run into some bugs with the app, including a crash during a client call. It definitely creates a frustrating experience when that happens.

“allows to design custom outreach sequences

Pros

Being able to design custom outreach sequences is my favorite feature, along with how simple it is to integrate with other systems and tailor it to our process.

Cons

Using the built-in dialer can be frustrating because at times it often feels slow to me and has a noticeable lag.

“powerful system for targeted outreach

Pros

Finding potential customers by company is now much easier. This is very helpful when you are trying to reach several people at the same company. Using its automation tools also helps us contact more people with less effort.

Cons

It is a highly powerful but complex system. We spent a significant amount of time configuring it to meet our needs but once everything was in place, it worked incredibly well.

“Helpful tool for contacts management and prospecting

Pros

Integrating scraping tools with Outreach for mass email marketing has been incredibly beneficial.

Cons

I sometimes experience delays when syncing with the mailbox or sending emails.

“Essential for our ABM efforts

Pros

I regularly use Outreach to send bulk emails to selected customer groups, which are uploaded onto the platform. Outreach is remarkably intuitive. I can craft outbound email sequences, set up follow-up emails, schedule their delivery, manage spacing between them, and sync contact details with Salesforce, all with just a few clicks. It makes ABM much simpler for our team.

Cons

Initially, I found it not very easy to pick up, but it required minimal training.

“Worth the Investment

Pros

Outreach.io is a tool that's simple and invaluable for our Sales Department. Whether you're a Sales Representative, in Operations, or a Sales Leader, it offers visibility into all activity metrics, keeps reps on track with daily/monthly tasks, and removes the guesswork from identifying prospects that need follow-up or prioritization in our outbound sales efforts.

Cons

Some aspects of the reporting functionality could be improved. For example, daily activity metrics have a 15-minute delay for pulling accurate data, making it hard to identify underperforming reps in real-time. Also, the reporting is limited in terms of filtering custom dates, so I can't pull total activity metrics for 3 months, which requires manual effort when reporting on quarterly activity goals.

“Outreach updates are horrible and the CSM does not know the product

Pros

I used to appreciate its reporting and reliability, but with recent updates, none of that functionality seems to work anymore.

Cons

It's unreliable and constantly drops connections. The reporting is no longer live, and the CSM doesn't even know that we can transfer calls. It's worthless.

“Surprisingly bad implementation of lots of good ideas

Pros

It offers a wealth of features and operates at an enterprise level.

Cons

We ended up canceling due to data syncing issues. We constantly had duplicates, inaccurate data compared to the source (Salesforce), and the field mapping feature was terrible.

“Super in depth way to prospect

Pros

Sequences in Outreach are meticulously crafted, ensuring every aspect is comprehensively covered without overlooking any detail.

Cons

I would love an option to receive calls back on my desktop in Outreach.

“From Salesloft to Outreach: Escaping the Twilight Zone

Pros

The platform's design prioritizes clarity and simplicity, making it effortless to locate what I need without confusion. Automation is a key asset in Outreach. Its advanced automation capabilities significantly enhance efficiency compared to SalesLoft. We switched from SalesLoft because Outreach outshines it in UX and machine learning capabilities. It's made optimizing my sales processes as a manager incredibly simple and effective, guiding me towards the most efficient outreach strategies. Collaboration is also central in Outreach, fostering a culture of shared learning and success through streamlined teamwork and easy performance tracking.

Cons

Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and more about figuring out where I was going wrong.

“Outreach

Pros

Effortlessly keeping track of my tasks and calls is incredibly simple with Outreach. The platform's intuitive design makes it a seamless process to monitor and manage all my daily activities and communications.

Cons

I sometimes, though not often, lose the sound on my call.

“Outreach

Pros

Outreach allows me to maintain workflows effectively.

Cons

I have to close out of current sessions and restart due to connectivity issues.

“Worth every penny !

Pros

Having all sales engagement activities managed within a single software platform is a game-changer for any salesperson. It saves significant time and effort while ensuring everything stays organized.

Cons

The price is a bit higher than most competitors.

“Best tool for email outreach

Pros

This is my preferred tool for email outreach. It's easy to use, simplifies list organization, and makes tagging leads easy.

Cons

I can't think of any cons for the tool.

“Great assistant to sales folks

Pros

Integrations and ease of use make managing outreach efforts much simpler and save considerable time. It streamlines the entire sales cycle, and the analytics provide valuable insights into performance.

Cons

There is nothing I have disliked so far about this tool. Even the UI has improved with recent changes.

“Pipeline Management and Customer Outreach

Pros

As an admin managing this software, I particularly appreciate the helpful and professional customer experience team. They've been instrumental in customizing the software to fit our specific needs.

Cons

This is overall a great software for customer outreach; however, the sales process it is designed for is account-based selling and not transactional, like our market (SMB).

“Good Sales Engagement Software

Pros

Seamless integration with Salesforce, smooth data synchronization, a reliable calling platform, convenient meeting scheduling, robust sequencing tools, and proactive support make Outreach stand out.

Cons

The reports available are not very complete or flexible. There are many limitations regarding filtering and changing views. Outreach doesn't sync directly to LinkedIn, so LinkedIn tasks exist in the CRM but work more as reminders than direct tasks. Conversational intelligence also has a lot of room for improvement.

“Unlimited options help sales teams succeed.

Pros

Outreach seamlessly integrates with our CRM system, allowing us to tailor it to our needs. It simplifies importing and exporting data and contacts, sending various materials, and managing customer responses across multiple channels. Its collaborative features and ready-made templates empower all team members to engage effectively. I also appreciate the organized data and comprehensive reporting features.

Cons

I've been using Outreach for a while, and it's virtually perfect. My only issue is with member-removed contacts, which are entirely deleted from the system and I don't need again. I would like to find an archive to easily restore deleted contacts.

“My experience with Outreach

Pros

This tool is essential for my daily activities. It's easy to manage leads, send emails, messages, and calls, and track daily tasks and engagements with prospects.

Cons

Sometimes it becomes difficult to make calls due to bandwidth issues even if I am on a high-speed internet connection. It fails to recognize and doesn't connect the call. This can be worked on more.

“Excellent software for sales teams

Pros

Multi-touch sequences, email templates, account management, and AI features for adjusting email sequences, all integrated seamlessly into a single sales engagement platform.

Cons

Annual contracts are very expensive for SMBs with an integrated sales dialer.

“Good engagement platform

Pros

Once you grasp how to use it, it's generally easy. The email tracking and integration with Salesforce and Gmail are solid, and the call recordings feed directly into Allego without issues.

Cons

There's just a bit of intuitiveness missing that you get with Hubspot and SalesLoft. It's extremely irritating that you have to get the spelling of names perfect and can't search for part of names, as it will return no results. A "similar to your search" feature would be helpful.

“Amazing tool for sales

Pros

The call recording and sales engagement capabilities cover all the necessary bases for effective sales activities.

Cons

Everything runs really smoothly; no cons as such.

“Scrape, convert, manage and nurture

Pros

After using this software extensively, we now recommend it to students in our eCommerce courses because Outreach facilitates finding new customers and opportunities while ensuring everything remains under control. It's a valuable tool for scaling up businesses quickly.

Cons

There are no cons, but this is a tool that cannot be used only for a few minutes. You have to understand how to make the best out of it and use it on a daily basis.

“Good tool for email automation and tracking

Pros

It effectively connects with SFDC for importing contacts, offers useful settings options, and features a clear dashboard.

Cons

I need more features to create more personal messages, such as pictures and videos, with integration directly inside both with variables, compared to some competitors.

“Outreach is good enough

Pros

Streamlining drip campaigns (referred to as sequences in the platform), automatically monitoring prospect responses, and integrating smoothly with other platforms.

Cons

It's slow sometimes, additional integrations can be costly, it hasn't solved for autoreply emails, and campaigns can look like spam to the recipient.

“Outreach solves your purpose of everything related to Sales activities and reachout

Pros

Its standout features include user-friendly operation, a wide range of functionalities, task scheduling capabilities, integrated phone call options, and automated email scheduling. These elements collectively enhance productivity and streamline workflow management within the platform.

Cons

Phone numbers are not available for the APAC region. It's impossible to opt-in any of the opt-out contacts, so I have to manually send emails directly through Gmail to all opt-out contacts.

“I hate to write a negative Review but... this experience was so bad I hope to help you pick better

Pros

Unfortunately, after three months, I'm walking away from a $26,000/year contract with Outreach. They won't allow us to cancel, so I'm still paying for a platform we won't use. Their lack of client care is disappointing.

Cons

Using this software cut our call volume in half, leading to our worst sales month in 2 years. We had many problems getting set up, their software crashes, notes fail to save, HubSpot integration is a joke, and as a standalone, you lose features like the deal pipeline. You cannot sort by the last time called, their throttles don't work as explained, you cannot text, and the list of cons goes on and on.

“Best sales execution platform

Pros

Using Outreach has enabled us to automate our sales efforts effectively. We've integrated it with HubSpot to track all prospect activities. Key features like building email sequences, CRM integration, calendar management, and meeting scheduling have been invaluable in managing and controlling our customer data.

Cons

It does not allow me to create visually appealing emails. Its analytics dashboard is very hard to understand.

“Very easy to use, but frequent outages

Pros

It's incredibly easy to navigate. Every feature I need is easily accessible through their intuitive, responsive interface.

Cons

The system frequently goes down for minutes and sometimes hours. Additionally, finding specific information when needed can be difficult. (Why can't I see how long certain prospects have opened emails?)

“Sales Engagement Made Simple

Pros

I can monitor email opens and gauge customer engagement levels, using tags to better organize my workflow for timely follow-ups during their purchasing journey. Seamless integrations and synchronization with G Suite and Salesforce make it all the more efficient.

Cons

The software is somewhat rigid in customization. Different team members used different features and workflows, and there was a lack of ability to personalize certain workflows and tracking.

“Probably the most frustrating software I've ever used

Pros

Sequences are effective, though most CRMs offer similar capabilities nowadays. The call task lists are efficient, but I find it necessary to tag everything for effective task filtering.

Cons

About 1-2 weeks ago, the software basically stopped working. I can no longer change lead owners, add tags, or set up filters. We've tried on multiple devices with multiple team members, but nothing works. I've been told there's no fix date, so our CRM is unusable. Previous tickets took about 1-2 weeks for a response, but I expected urgent issues to be resolved faster. The support staff are nice, but this is the last straw. Save yourself the stress and find a different CRM.

“Better User experience needed with Outreach

Pros

Working on Sales enablement with Outreach is a breeze, making my tasks remarkably efficient.

Cons

The entire user interface is not very intuitive. Also, the product cost is quite high, which was unsuitable for us.

“BDC Review

Pros

I appreciate how I can integrate it with Salesforce, sequence my prospects from there, and manage tasks and notes to keep my calls and emails well-organized.

Cons

I dislike how bugs sometimes prevent me from dialing calls, forcing me to exit the site and log back in.

“Seamless prospecting tool with a 1-to-1 alignment with CRM

Pros

Managing prospecting, contacting clients, and overseeing pipeline management all in one platform is invaluable. The Salesforce integration ensures smooth workflows and boosts sales team productivity.

Cons

Not being able to record calls and generate conversation intelligence created a need for an additional solution, significantly increasing organizational costs.

“Worst sales platform I have ever used

Pros

It was quick to get started, but unfortunately, that was the only positive aspect of this software.

Cons

None of the features worked as expected; I couldn't get my team organized on the platform. Overall, it's unusable.

“Best for SDRs

Pros

Sequences are an amazing way to stay on top of prospects' progress.

Cons

Nothing much; overall, my experience is great.

“Great Prospect Management Tool

Pros

Excellent Sales Cadence for effective Lead Management and detailed Email Analytics for Campaign Management.

Cons

The inability to integrate with Google Sheets and only allowing uploads through CSV takes time for users to familiarize themselves with the tool's UI.

“Love the live chat support

Pros

The tool is quite intuitive to use, though customization can add complexity to optimize it fully. I'm particularly impressed with their live chat support, which is well worth the extra cost, especially for onboarding new SDRs.

Cons

Complete optimization requires extensive customization and flexibility. I know they can't fulfill a few of my requests, but I've never used another solution and am unsure if any could.