Really Simple Systems CRM Software Reviews

“Love the customizable data fields

Pros

I love that I can customize data fields to match my needs instead of forcing my information into rigid categories.

Cons

The quote templates are somewhat basic and I'd prefer more options for customizing their layout.

“Essential but a little slow

Pros

It is essential for our support ticket system. With proper categorization, it helps us track, manage and spot recurring issues.

Cons

Well it can be a bit slow at times. We frequently notice it running slowly.

“An incredibly user-friendly platform

Pros

The platform is incredibly user friendly and easy to use and now it's become indispensable for our workflow!

Cons

I have no complaints and I believe it has a very positive impact on our business.

“remarkably fast launch!

Pros

We were amazed by how quickly we got our database operational. The best part is that the support team provided personal, professional guidance throughout the entire setup process.

Cons

Connecting it with our other software has been difficult but the support team collaborates with us and other vendors to find workarounds.

“Fairly user-friendly with clear reports

Pros

The system is fairly user friendly, delivers clear reports and offers plenty of flexibility for our needs.

Cons

It is not a complaint but I would love to have a feature that lets me edit data directly in a list view instead of opening each record individually.

“Effortless to manage accounts and filter data

Pros

Creating new accounts is a simple process and I find the filtering tools really effective.

Cons

We have a limit on user accounts though thats likely my own mistake in the setup.

“Simple to start but tasks feel too complex

Pros

Getting started was simple and importing our data was easy too. Setting up email campaigns was also quick and adding content wasnrt a problem either. Moreover creating custom fields for our customers was no trouble and the support team is always helpful.

Cons

Every task feels like it takes too many steps. To update a contact, you have to search for them, open their profile, click edit, make the change and then save. Plus the slow loading times make this even more tedious. I mean it would be much simpler to edit directly on the contact page without a separate mode. Lists and reports should be unified too like I should not have to create a separate list from a report just to email those contacts. Copying email campaigns is also harder than it should be.

“powerful tool for building detailed profiles

Pros

For our Business Improvement District, building detailed profiles of our levy payers is essential and this CRM makes that possible.

Cons

Like many CRMs it seems mostly built for sales teams but it isnt really an issue for us

“Highly customizable

Pros

Not only is it easy to use but offers plenty of handling options and allows for good customization which makes it my top choice.

Cons

Moving between different records or sections can feel a bit sluggish at times.

“Incredibly easy to customize

Pros

I love how easy it is to customize the entire system. Creating reports is simple too and organizing our customers into groups is very easy.

Cons

The email campaign tool could use more font choices and I think the creation wizard would be better if it was more user friendly.

“Excellent for lead management!

Pros

It is easy for our whole team to add and track leads and talk to customers. The email campaign tool is also excellent because it has many customization options. The one on one support calls have been great too and for now we are only using about half of what the platform can do.

Cons

Though it works well but the design is a bit plain and could be more visually engaging.

“Simply the best!

Pros

The system is very simple, packed with great features and presents all information clearly. It is easily the best platform I have used.

Cons

I am very satisfied overall. The system is very reliable, with only rare occasional downtime.

“Good customization

Pros

It offers good customization for an out of the box CRM and sales lead platform. We have not even explored all its features yet.

Cons

Navigation can feel a bit clunky at times and even though I know it is a database system but searching and moving between sections could be smoother.

“Amazing support with easy customization

Pros

The support has been amazing for real. They all are UK-based people and are incredibly helpful and I especially like how easy it is to customize the sales pipeline for my business, even with limited technical skills.

Cons

I genuinely cannot think of anything to criticize!

“adaptable tool

Pros

I really like how adaptable the product is for our specific industry and workflow.

Cons

The terms Lists and Reports are confusing as we often have to guess what they mean or ask for help. Also the addition of spell check feature would be great and we'd love to add our own branding and even client logos to reports.

“Easy to navigate with excellent email visibility

Pros

Really Simple CRM Software is easy to navigate and I get excellent visibility into my email campaign performance.

Cons

Making widespread updates to sectors or accounts is difficult because there is no bulk editing feature.

“Very user-friendly with a personalized layout

Pros

It is very user friendly and easy to find our way around, so our team got up to speed quickly and felt confident using it. Plus the clean, simple layout can be personalized to fit different work styles.

Cons

I feel like it would be a big improvement if we could insert pictures directly into the body of our emails.

“User-friendly but not completely reliable

Pros

My favorite thing is how user-friendly it is. We needed almost no training to get started and the dashboard has clear tutorials for anything we were not sure about.

Cons

One of the main issue is that the system is not completely reliable. Sometimes it does not log our tasks and activities especially emails we have sent. While it usually works, these gaps happen occasionally. The platform can also be surprisingly slow and we have confirmed it is not our internet connection. And on very rare occasions, we have been completely locked out with error messages, though support has always fixed this quickly when reported.

“Incredibly easy to use and adapt

Pros

This system is incredibly easy to use and adapt to my personal workflow. Organizing my database and moving data in and out could not be simpler.

Cons

I have not found anything I dislike yet. My needs are pretty basic, just managing customer information.

“Highly customizable

Pros

The ability to customize fields is the most valuable feature, letting us capture all the necessary information in a single system.

Cons

Well I would love to have the ability to add more custom fields to the Accounts section and have full control to customize all the fields on the Opportunities page.