Really Simple Systems CRM Software

Really Simple Systems CRM Reviews

Total 115 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

31%

3

Stars

10%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

D
Darryl

Consumer Goods, 11-50 employees

Less than 6 months

5.0

“So simple to use for any task”

Pros

It is so simple to use that I feel like I can accomplish anything I need to.

Cons

There are not many features on this CRM that I actually dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Thomas

Electrical/ Electronic Manufacturing, 1-10 employees

Less than a year

5.0

“easily customizable tool”

Pros

The platform is very simple and can be customizeed easily to my specific requirements.

Cons

I feel like the connection with Xero accounting software could be more seamless and better integrated.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

W
Will

Food & Beverages, 1-10 employees

More than a year

1.0

“An affordable but glitchy tool”

Pros

It was a budget-friendly starting point for learning CRMs, though we've now found more robust solutions like Zoho One and Microsoft Dynamics.

Cons

The calendar sync keeps turning itself off, we experience regular glitches and we cannot be logged into two systems at once on the same browser.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

2

Functionality

2

W
Will

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

“Quite adaptable and easy to customize”

Pros

I found it quite adaptable and had no trouble customizing the functions for my specific needs.

Cons

Even though I am new to CRM systems but this one seems pretty simple and easy to use.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

P
Paul

Packaging and Containers, 1-10 employees

More than a year

5.0

“easy tool for contacts and marketing”

Pros

It is an easy tool for managing our contacts and running marketing campaigns.

Cons

The sales dashboard's design and user experience could be more modern and visually appealing.

Rating Distribution

Ease of use

4

Value for money

8

Customer Support

7

Functionality

7

C
Conor

Renewables & Environment, 1-10 employees

More than a year

5.0

“User-friendly platform”

Pros

Really Simple Systems CRM is a user-friendly platform that helps my team easily track and update our sales progress.

Cons

The automatic logout feature is annoying as it kicks us out after just 30 minutes of inactivity.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Andrew

Information Technology and Services, 11-50 employees

More than a year

4.0

“Simple to operate but needs more automation”

Pros

The system is simple to operate and training new users is also pretty easy as it just requires consistent data entry like any other system.

Cons

I wish there were more automation options. The email tool also feels clunky and difficult to work with.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

K
Kevin

Hospitality, 1-10 employees

More than a year

3.0

“Affordable tool but limited email design”

Pros

It is more affordable than many alternatives I come acorss and very easy to use.

Cons

The email marketing designer is quite limited. We can move some pre-built sections around but there is not much room for real customization beyond that.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

B
Brahim

Marketing and Advertising, 1-10 employees

More than a year

5.0

“The most user-friendly CRM available”

Pros

This is the most user friendly CRM available. After comparing many options, it was the clear winner for its ease of use. It integrated smoothly with our workflow and the everyday features make a real difference. I'd definitely recommend it!

Cons

It truly lives up to its name. As it is incredibly easy to use and fits perfectly with our workflow. I honestly cannot think of a single feature that's missing or needs improvement. I am completely satisfied with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Clair

Facilities Services, 1-10 employees

More than a year

5.0

“user-friendly and comprehensive hub”

Pros

As someone new to both the organization and this software, I have found it perfectly handles our basic contact database needs. Also it is logical, user-friendly and has become essential for managing our operations across 250+ businesses. We are still discovering its full potential which shows how comprehensive it is.

Cons

I have very few complaints. The only issue was with the automated email logging, it messed up the formatting and made conversations hard to follow, so we went back to manually adding emails as activities which works better for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Stephanie

Hospital & Health Care, 1-10 employees

Less than 6 months

5.0

“A clean interface with great customization”

Pros

I love the clean, user friendly interface and really benefit from all the customization options available.

Cons

Nothing much but I would like more options for choosing which data to pull from when building custom reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Sarah

Publishing, 1-10 employees

More than a year

4.0

“decent tool”

Pros

One thing I like is that the tracking and managing communications is very simple.

Cons

I noticed that the search function has trouble recognizing names that contain hyphens.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Antony

Information Technology and Services, 1-10 employees

More than a year

4.0

“Easy to use but challenging to maintain”

Pros

Most features are easy to use but as we have grown, maintaining everything has become challenging. So a system refresh might be needed.

Cons

List-building could be more user friendly and I would love more integrations especially with LinkedIn, Twitter and a smoother connection to Outlook, so everything is in one place.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

F
Francine

Financial Services, 11-50 employees

Less than a year

5.0

“Simple and effective for account management”

Pros

The platform is simple and effective for account management, helping boost sales activity and track both current and potential clients.

Cons

I find the reporting features a bit complex and difficult to figure out.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

S
Sarah

Publishing, 1-10 employees

More than a year

5.0

“Very easy to navigate”

Pros

It is very easy to navigate and can store a massive amount of data which makes it the best.

Cons

No complaints here as everything has been running smoothly for our team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10