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Relenta Reviews
27 Review(s)
softwareOverall Rating
4.9
27 Review(s)
Rating Distribution
5
(24)
4
(2)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Overall Rating
4.9
27 Review(s)
Rating Distribution
5
(24)
4
(2)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Filters
Ratings
Provider Size
Time Used
Sort by:
Relenta is "Relentless" at making your customer relations better!
Relenta is "Relentless" at making your customer relations better!
Pros
I really like that there is a trial available of 14 days and that too is hassle free. Also convenient payment options are available and you can select one once satisfied with their software.
Cons
I haven't encountered any issues so far and I am excited to build good relationships with this product.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than 6 months
March 2019
Relenta Rock!
Relenta Rock!
Pros
Over the course of several years, I have been using Relenta and the developers consistently improving it. Relenta serves as a user-friendly Contact Relationship Manager, drip email campaign manager, autoresponder and shared database. It is a combination of several essential functions into a single web-based application. I rely on Relenta for business development, guiding clients throughout the process and post-sale communication. In previous companies, I also used Relenta for HR communication, including onboarding and regular employee correspondence. The ability to create groups and multiple databases in Relenta offers various ways to build and manage communication channels.
Cons
I will prefer more API connections. (Relenta uses REST, which is not difficult to build or is inexpensive if you need something custom.)
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee
Not Specified, N/A employees
More than a year
March 2018
Love this service.
Love this service.
Pros
The simplicity of tracking emails and its practical function as a knowledge database are remarkable for me.
Cons
It would be beneficial to have additional programs that can link to it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Larry
Leisure Travel & Tourism, 1-10 employees
More than a year
February 2017
Does it for me...
Does it for me...
Pros
Relanta is easy to use and configure.
Cons
Since it is web-based, adding images can be a bit difficult, but it is possible as attachments.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Rowland
Maritime, 1-10 employees
More than a year
January 2017
Make it Happen Software
Make it Happen Software
Pros
Gaining a comprehensive view and understanding of our customers activities is invaluable.
Cons
We always want more now! I think this is the give and take of using software. What I did love to see them add is more API supported apps.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rod
Financial Services, 1-10 employees
More than a year
October 2016
All in one email, calendar and contact manager/CRM
All in one email, calendar and contact manager/CRM
Pros
It is quite user friendly.
Cons
There is no managerial reporting available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vadim
Information Technology and Services, 1-10 employees
Less than 6 months
March 2016
Relenta is a great tool for my work
Relenta is a great tool for my work
Pros
The pros include saving time and money which allows me to perform tasks faster and more efficiently.
Cons
I highly recommend it! I don't have any cons to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Manolis
Law Practice, N/A employees
Less than a year
December 2015
Easy to use tool that helps me organize
Easy to use tool that helps me organize
Pros
The tool is easy to use and its features are well-organized with an intuitive UI.
Cons
If possible, I would like to use this in offline mode as well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, N/A employees
Less than 6 months
December 2015
The only working email-based CRM that I'm aware of
The only working email-based CRM that I'm aware of
Pros
It is a simple tool that gets the job done.
Cons
I remember missing some advanced features like organizations and flexible search. However, I believe these have been addressed since then.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Rinat
Warehousing, 11-50 employees
Less than a year
December 2015
Great Tool!
Great Tool!
Pros
The support is excellent and it is easy to learn. In terms of features, Relenta offers almost everything that an independent business owner or small team might require.
Cons
There aren't many integrations available and the browser mobile version can be a bit hard to use at times.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Julia
Marketing and Advertising, 51-100 employees
Less than 6 months
December 2015
Great VALUE FOR MONEY! No more spreadsheets!
Great VALUE FOR MONEY! No more spreadsheets!
Pros
The speed of Relenta is remarkable. It is my favorite aspect, and all my employees share the same views. In contrast, I had a terrible experience with a major CRM provider (think: the biggest), which was very slow. Relenta, on the other hand is snappy and has encouraged my employees to provide more content, going beyond the bare minimum. It is easy to learn, even for employees from various backgrounds. The intuitiveness of Relenta is impressive, indicating the dedicated effort put into designing its features and UI. The "Contact Timeline" feature has been invaluable for us as it eliminates confusion over task handling when multiple employees are involved in servicing a client. Additionally, the internal comments feature has greatly facilitated our strategic approaches.
Cons
I can't think of anything negative at the moment. Everything has been going well, and any issues we had as beginners were quickly resolved by the support team. I really like their assistance!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marc
Oil & Energy, 1-10 employees
Less than 6 months
December 2015
Simplifies Team Collaboration and Work
Simplifies Team Collaboration and Work
Pros
Teams can work more efficiently and be more productive, thanks to streamlined follow-ups and shared email communication. All team members can access and act upon correspondence, notes and files related to a project or client which enhances collaboration.
Cons
It is currently not possible to merge Relenta with Google Calendar.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee
Writing and Editing, 1-10 employees
Less than 6 months
December 2015
We love Relenta
We love Relenta
Pros
We evaluated at least 10 different CRMs, and Relenta came out on top due to its ease of use, features and value for the money.
Cons
I haven't come across anything to dislike about Relenta.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Himanshu
Computer Software, N/A employees
Less than 6 months
December 2015
Amazing Product - With many features
Amazing Product - With many features
Pros
Relenta offers a wide range of advanced features while remaining user-friendly and easy to install. They successfully keep things simple. Visually, it is quite easy to keep track of communications with specific contacts.
Cons
The pricing level is slightly high, but it is reasonable considering the quality of the product.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Azharul
Accounting, N/A employees
Less than a year
December 2015
Perfect tool to manage relationships
Perfect tool to manage relationships
Pros
It is extremely easy to use and offers great flexibility. Relenta provides multiple approaches to accomplish the same task, allowing users to find their preferred workflows. It encompasses all the necessary tools in one comprehensive solution, including email, contact management, calendar, task management, cloud storage, sales pipeline and email marketing. The contact timeline feature alone is worth it, as it presents the complete history of a relationship on a single screen, which is incredibly powerful. The customer service is exceptional, with quick responses and assistance in finding custom solutions. They helped me optimize the setup according to my specific needs. Their genuine care is quite rare based on my experience.
Cons
Despite having most of the features I need, a few additional ones would be better, such as email statistics and deeper integration with other apps. This is the only reason I am giving it 4 stars instead of 5.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, N/A employees
Less than a year
December 2015
Great UI and a feature-rich software!
Great UI and a feature-rich software!
Pros
Everything we require for daily operations is easily accessible in one place.
Cons
There is no option available to use it offline at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dave
Marketing and Advertising, N/A employees
Less than 6 months
December 2015
Seamless integration between email, contacts and calendar
Seamless integration between email, contacts and calendar
Pros
It is web-based and accessible from anywhere. Setting it up is simple, and using it is easy. The customer service is responsive.
Cons
I find it a bit inconvenient to have an additional fee for monthly billing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kent
Gambling & Casinos, N/A employees
Less than a year
December 2015
Great CRM
Great CRM
Pros
There is no need to learn anything new. The interfaces are intuitive and familiar, similar to webmail and online calendars.
Cons
A solution like this requires email statistics, but I have been informed that it will be released soon.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Iurii
Information Technology and Services, 11-50 employees
Less than 6 months
December 2015
Great CRM
Great CRM
Pros
Each client is kept separate, unlike some other platforms where all clients are bundled together in one database. This makes Relenta particularly suitable for marketing agencies or companies, as each client can have their own designated area.
Cons
Relenta currently doesn't have email open analytics. If available it would be very helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Information Technology and Services, N/A employees
Less than 6 months
December 2015
Happy Client
Happy Client
Pros
The user interface is very simple, yet feature-rich. Everything we need is available under one login.
Cons
I haven't found anything that bothers me about this software so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Photography, 11-50 employees
Less than 6 months
December 2015
Great CRM
Great CRM
Pros
Collaborating on client cases is easy since we can all see what others are working on.
Cons
It could be more intuitive for users who are unfamiliar with CRMs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Oksana
Computer Games, 11-50 employees
Less than 6 months
December 2015
Simple solution for small Asset Management firm
Simple solution for small Asset Management firm
Pros
The interface is well-designed, eliminating the need for a dedicated system admin. It is an ideal solution for small offices.
Cons
It may not be the best solution for larger organizations with dedicated IT staff and legacy CRM implementations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than 6 months
December 2015
Working as Life saver for our small team
Working as Life saver for our small team
Pros
The native email integration is a significant advantage. Contact timelines provide a complete overview of the entire relationship on a single page. The "one-click zone" concept ensures that everything we need is readily accessible or just a click away. Relenta's email support is one of the best in the industry, if not the best.
Cons
The API integrations are limited, so we have to write custom code to connect Relenta with some other apps we use. However, integration with Zapier is currently in progress, which should address this limitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dario
Think Tanks, N/A employees
Less than a year
December 2015
Nice one
Nice one
Pros
Relenta provides great tools for managing both sales and client support.
Cons
As a business development manager, I would like to see more reporting options.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Andrew
Leisure Travel & Tourism, 1-10 employees
Less than 6 months
December 2015
Best Value
Best Value
Pros
It is easy to use and amazingly fast.
Cons
So far, I haven't encountered any issues. My experience has been good so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than 6 months
December 2015
Awesome tool
Awesome tool
Pros
The support is fantastic, with quick response times and a friendly, no-nonsense approach.
Cons
The pricing could be more startup friendly.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Andy
Marketing and Advertising, N/A employees
Less than 6 months
December 2015
Immature Product - Not many features
Immature Product - Not many features
Pros
Relenta strives to maintain simplicity with considerable success. Visually, it is easy to keep track of communications with specific contacts.
Cons
The functionality is basic, and the price seems a bit high for what it offers.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Anonymous
Not Specified, N/A employees
Less than 6 months
July 2015
Filters
Sort by:
Relenta is "Relentless" at making your customer relations better!
Relenta is "Relentless" at making your customer relations better!
Pros
I really like that there is a trial available of 14 days and that too is hassle free. Also convenient payment options are available and you can select one once satisfied with their software.
Cons
I haven't encountered any issues so far and I am excited to build good relationships with this product.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than 6 months
March 2019
Relenta Rock!
Relenta Rock!
Pros
Over the course of several years, I have been using Relenta and the developers consistently improving it. Relenta serves as a user-friendly Contact Relationship Manager, drip email campaign manager, autoresponder and shared database. It is a combination of several essential functions into a single web-based application. I rely on Relenta for business development, guiding clients throughout the process and post-sale communication. In previous companies, I also used Relenta for HR communication, including onboarding and regular employee correspondence. The ability to create groups and multiple databases in Relenta offers various ways to build and manage communication channels.
Cons
I will prefer more API connections. (Relenta uses REST, which is not difficult to build or is inexpensive if you need something custom.)
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee
Not Specified, N/A employees
More than a year
March 2018
Love this service.
Love this service.
Pros
The simplicity of tracking emails and its practical function as a knowledge database are remarkable for me.
Cons
It would be beneficial to have additional programs that can link to it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Larry
Leisure Travel & Tourism, 1-10 employees
More than a year
February 2017
Does it for me...
Does it for me...
Pros
Relanta is easy to use and configure.
Cons
Since it is web-based, adding images can be a bit difficult, but it is possible as attachments.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Rowland
Maritime, 1-10 employees
More than a year
January 2017
Make it Happen Software
Make it Happen Software
Pros
Gaining a comprehensive view and understanding of our customers activities is invaluable.
Cons
We always want more now! I think this is the give and take of using software. What I did love to see them add is more API supported apps.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rod
Financial Services, 1-10 employees
More than a year
October 2016
All in one email, calendar and contact manager/CRM
All in one email, calendar and contact manager/CRM
Pros
It is quite user friendly.
Cons
There is no managerial reporting available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vadim
Information Technology and Services, 1-10 employees
Less than 6 months
March 2016
Relenta is a great tool for my work
Relenta is a great tool for my work
Pros
The pros include saving time and money which allows me to perform tasks faster and more efficiently.
Cons
I highly recommend it! I don't have any cons to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Manolis
Law Practice, N/A employees
Less than a year
December 2015
Easy to use tool that helps me organize
Easy to use tool that helps me organize
Pros
The tool is easy to use and its features are well-organized with an intuitive UI.
Cons
If possible, I would like to use this in offline mode as well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, N/A employees
Less than 6 months
December 2015
The only working email-based CRM that I'm aware of
The only working email-based CRM that I'm aware of
Pros
It is a simple tool that gets the job done.
Cons
I remember missing some advanced features like organizations and flexible search. However, I believe these have been addressed since then.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Rinat
Warehousing, 11-50 employees
Less than a year
December 2015
Great Tool!
Great Tool!
Pros
The support is excellent and it is easy to learn. In terms of features, Relenta offers almost everything that an independent business owner or small team might require.
Cons
There aren't many integrations available and the browser mobile version can be a bit hard to use at times.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Julia
Marketing and Advertising, 51-100 employees
Less than 6 months
December 2015
Great VALUE FOR MONEY! No more spreadsheets!
Great VALUE FOR MONEY! No more spreadsheets!
Pros
The speed of Relenta is remarkable. It is my favorite aspect, and all my employees share the same views. In contrast, I had a terrible experience with a major CRM provider (think: the biggest), which was very slow. Relenta, on the other hand is snappy and has encouraged my employees to provide more content, going beyond the bare minimum. It is easy to learn, even for employees from various backgrounds. The intuitiveness of Relenta is impressive, indicating the dedicated effort put into designing its features and UI. The "Contact Timeline" feature has been invaluable for us as it eliminates confusion over task handling when multiple employees are involved in servicing a client. Additionally, the internal comments feature has greatly facilitated our strategic approaches.
Cons
I can't think of anything negative at the moment. Everything has been going well, and any issues we had as beginners were quickly resolved by the support team. I really like their assistance!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marc
Oil & Energy, 1-10 employees
Less than 6 months
December 2015
Simplifies Team Collaboration and Work
Simplifies Team Collaboration and Work
Pros
Teams can work more efficiently and be more productive, thanks to streamlined follow-ups and shared email communication. All team members can access and act upon correspondence, notes and files related to a project or client which enhances collaboration.
Cons
It is currently not possible to merge Relenta with Google Calendar.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee
Writing and Editing, 1-10 employees
Less than 6 months
December 2015
We love Relenta
We love Relenta
Pros
We evaluated at least 10 different CRMs, and Relenta came out on top due to its ease of use, features and value for the money.
Cons
I haven't come across anything to dislike about Relenta.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Himanshu
Computer Software, N/A employees
Less than 6 months
December 2015
Amazing Product - With many features
Amazing Product - With many features
Pros
Relenta offers a wide range of advanced features while remaining user-friendly and easy to install. They successfully keep things simple. Visually, it is quite easy to keep track of communications with specific contacts.
Cons
The pricing level is slightly high, but it is reasonable considering the quality of the product.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Azharul
Accounting, N/A employees
Less than a year
December 2015
Perfect tool to manage relationships
Perfect tool to manage relationships
Pros
It is extremely easy to use and offers great flexibility. Relenta provides multiple approaches to accomplish the same task, allowing users to find their preferred workflows. It encompasses all the necessary tools in one comprehensive solution, including email, contact management, calendar, task management, cloud storage, sales pipeline and email marketing. The contact timeline feature alone is worth it, as it presents the complete history of a relationship on a single screen, which is incredibly powerful. The customer service is exceptional, with quick responses and assistance in finding custom solutions. They helped me optimize the setup according to my specific needs. Their genuine care is quite rare based on my experience.
Cons
Despite having most of the features I need, a few additional ones would be better, such as email statistics and deeper integration with other apps. This is the only reason I am giving it 4 stars instead of 5.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, N/A employees
Less than a year
December 2015
Great UI and a feature-rich software!
Great UI and a feature-rich software!
Pros
Everything we require for daily operations is easily accessible in one place.
Cons
There is no option available to use it offline at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dave
Marketing and Advertising, N/A employees
Less than 6 months
December 2015
Seamless integration between email, contacts and calendar
Seamless integration between email, contacts and calendar
Pros
It is web-based and accessible from anywhere. Setting it up is simple, and using it is easy. The customer service is responsive.
Cons
I find it a bit inconvenient to have an additional fee for monthly billing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kent
Gambling & Casinos, N/A employees
Less than a year
December 2015
Great CRM
Great CRM
Pros
There is no need to learn anything new. The interfaces are intuitive and familiar, similar to webmail and online calendars.
Cons
A solution like this requires email statistics, but I have been informed that it will be released soon.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Iurii
Information Technology and Services, 11-50 employees
Less than 6 months
December 2015
Great CRM
Great CRM
Pros
Each client is kept separate, unlike some other platforms where all clients are bundled together in one database. This makes Relenta particularly suitable for marketing agencies or companies, as each client can have their own designated area.
Cons
Relenta currently doesn't have email open analytics. If available it would be very helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Information Technology and Services, N/A employees
Less than 6 months
December 2015
Happy Client
Happy Client
Pros
The user interface is very simple, yet feature-rich. Everything we need is available under one login.
Cons
I haven't found anything that bothers me about this software so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Photography, 11-50 employees
Less than 6 months
December 2015
Great CRM
Great CRM
Pros
Collaborating on client cases is easy since we can all see what others are working on.
Cons
It could be more intuitive for users who are unfamiliar with CRMs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Oksana
Computer Games, 11-50 employees
Less than 6 months
December 2015
Simple solution for small Asset Management firm
Simple solution for small Asset Management firm
Pros
The interface is well-designed, eliminating the need for a dedicated system admin. It is an ideal solution for small offices.
Cons
It may not be the best solution for larger organizations with dedicated IT staff and legacy CRM implementations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than 6 months
December 2015
Working as Life saver for our small team
Working as Life saver for our small team
Pros
The native email integration is a significant advantage. Contact timelines provide a complete overview of the entire relationship on a single page. The "one-click zone" concept ensures that everything we need is readily accessible or just a click away. Relenta's email support is one of the best in the industry, if not the best.
Cons
The API integrations are limited, so we have to write custom code to connect Relenta with some other apps we use. However, integration with Zapier is currently in progress, which should address this limitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dario
Think Tanks, N/A employees
Less than a year
December 2015
Nice one
Nice one
Pros
Relenta provides great tools for managing both sales and client support.
Cons
As a business development manager, I would like to see more reporting options.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Andrew
Leisure Travel & Tourism, 1-10 employees
Less than 6 months
December 2015
Best Value
Best Value
Pros
It is easy to use and amazingly fast.
Cons
So far, I haven't encountered any issues. My experience has been good so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than 6 months
December 2015
Awesome tool
Awesome tool
Pros
The support is fantastic, with quick response times and a friendly, no-nonsense approach.
Cons
The pricing could be more startup friendly.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Andy
Marketing and Advertising, N/A employees
Less than 6 months
December 2015
Immature Product - Not many features
Immature Product - Not many features
Pros
Relenta strives to maintain simplicity with considerable success. Visually, it is easy to keep track of communications with specific contacts.
Cons
The functionality is basic, and the price seems a bit high for what it offers.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Anonymous
Not Specified, N/A employees
Less than 6 months
July 2015