Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

MM

Mariia M.

Small Business, 11-50 employees

5.0
November 2024

saves time and support is great

Pros

Our team has had an excellent experience as it's made communication and automation much simpler. The interface is also easy to use and the strong tools make optimizing client outreach simple too. Thanks to Reply, our campaigns are more efficient and we have saved a lot of time by cutting out repetitive work. Their support team is great too as they are always fast and helpful. Overall really happy with the results!

Cons

I have not noticed any drawbacks so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CG

Claudia G.

Small Business, 11-50 employees

5.0
November 2024

connect multiple emails and organize leads

Pros

The thing I like is that I can connect multiple email accounts and organize lots of leads and I genuinely think their customer service is the best. Also the app itself is really simple and easy to use.

Cons

So far I haven't found anything to complain about. I am actually impressed and don't have any dislikes at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CG

Claudia G.

Small Business, 11-50 employees

5.0
November 2024

connect multiple emails and organize leads

Pros

The thing I like is that I can connect multiple email accounts and organize lots of leads and I genuinely think their customer service is the best. Also the app itself is really simple and easy to use.

Cons

So far I haven't found anything to complain about. I am actually impressed and don't have any dislikes at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CG

Claudia G.

Small Business, 11-50 employees

5.0
November 2024

connect multiple emails and organize leads

Pros

The thing I like is that I can connect multiple email accounts and organize lots of leads and I genuinely think their customer service is the best. Also the app itself is really simple and easy to use.

Cons

So far I haven't found anything to complain about. I am actually impressed and don't have any dislikes at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EP

Erick P.

Small Business, 11-50 employees

5.0
November 2024

outstanding help every time

Pros

Customer support has been outstanding as I have gotten prompt, high-quality assistance every time.

Cons

I haven't noticed any downsides as up to now I haven't had a single bad experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EP

Erick P.

Small Business, 11-50 employees

5.0
November 2024

outstanding help every time

Pros

Customer support has been outstanding as I have gotten prompt, high-quality assistance every time.

Cons

I haven't noticed any downsides as up to now I haven't had a single bad experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EP

Erick P.

Small Business, 11-50 employees

5.0
November 2024

outstanding help every time

Pros

Customer support has been outstanding as I have gotten prompt, high-quality assistance every time.

Cons

I haven't noticed any downsides as up to now I haven't had a single bad experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
November 2024

Sequences are good

Pros

Reply Software is really user-friendly, with simple steps that make building sequences and tracking how they're performing a simple task. Their customer support is impressively responsive too as they helped me get everything set up fast and sorted out any issues. Plus for smaller-scale outreach I don't even need a separate CRM because Reply lets me handle lead interactions directly.

Cons

Well I am still pretty new to it so I cannot think of any complaints at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
November 2024

Sequences are good

Pros

Reply Software is really user-friendly, with simple steps that make building sequences and tracking how they're performing a simple task. Their customer support is impressively responsive too as they helped me get everything set up fast and sorted out any issues. Plus for smaller-scale outreach I don't even need a separate CRM because Reply lets me handle lead interactions directly.

Cons

Well I am still pretty new to it so I cannot think of any complaints at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
November 2024

Sequences are good

Pros

Reply Software is really user-friendly, with simple steps that make building sequences and tracking how they're performing a simple task. Their customer support is impressively responsive too as they helped me get everything set up fast and sorted out any issues. Plus for smaller-scale outreach I don't even need a separate CRM because Reply lets me handle lead interactions directly.

Cons

Well I am still pretty new to it so I cannot think of any complaints at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
November 2024

multi-channel campaigns with Jason Ai

Pros

One thing I like is that it lets me run multi-channel campaigns and comes with Jason AI.

Cons

So far I haven't noticed any downsides. Overall it is the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
November 2024

multi-channel campaigns with Jason Ai

Pros

One thing I like is that it lets me run multi-channel campaigns and comes with Jason AI.

Cons

So far I haven't noticed any downsides. Overall it is the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
November 2024

multi-channel campaigns with Jason Ai

Pros

One thing I like is that it lets me run multi-channel campaigns and comes with Jason AI.

Cons

So far I haven't noticed any downsides. Overall it is the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
November 2024

AI makes outreach effortless

Pros

Using it has completely changed how I manage outreach. The powerful AI and automation make campaign management easy and let me reach many prospects without constant manual work. What I value most is the customer service as whenever I have questions, the team responds quickly and solves issues efficiently so my campaigns stay on track.

Cons

I wish it would let you filter industries using SIC codes for the AI SDR feature, that's the main limitation I have found. But they do offer a good range of industries that work for most cases. But for some of our broader categories, being able to search by SIC code would make filtering much easier and save a lot of manual work.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 11-50 employees

5.0
November 2024

AI makes outreach effortless

Pros

Using it has completely changed how I manage outreach. The powerful AI and automation make campaign management easy and let me reach many prospects without constant manual work. What I value most is the customer service as whenever I have questions, the team responds quickly and solves issues efficiently so my campaigns stay on track.

Cons

I wish it would let you filter industries using SIC codes for the AI SDR feature, that's the main limitation I have found. But they do offer a good range of industries that work for most cases. But for some of our broader categories, being able to search by SIC code would make filtering much easier and save a lot of manual work.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 11-50 employees

5.0
November 2024

AI makes outreach effortless

Pros

Using it has completely changed how I manage outreach. The powerful AI and automation make campaign management easy and let me reach many prospects without constant manual work. What I value most is the customer service as whenever I have questions, the team responds quickly and solves issues efficiently so my campaigns stay on track.

Cons

I wish it would let you filter industries using SIC codes for the AI SDR feature, that's the main limitation I have found. But they do offer a good range of industries that work for most cases. But for some of our broader categories, being able to search by SIC code would make filtering much easier and save a lot of manual work.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JW

Jackson W.

Small Business, 11-50 employees

4.0
October 2024

Tailored sequences feel personal

Pros

The customizability of the sequences is what I really appreciate as it lets me tailor outreach so it feels highly personalized and relevant.

Cons

Honestly I have nothing negative to say as the tool is pretty easy to use and I haven't noticed any issues.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

4.0
October 2024

configured everything in one day

Pros

Setting up the sequences was easy and I had everything configured within a single day.

Cons

I ran into problems importing contacts like many entries with non-English letters and various special characters didn't import correctly so I ended up manually updating a portion of the contact list.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JW

Jackson W.

Small Business, 11-50 employees

4.0
October 2024

Tailored sequences feel personal

Pros

The customizability of the sequences is what I really appreciate as it lets me tailor outreach so it feels highly personalized and relevant.

Cons

Honestly I have nothing negative to say as the tool is pretty easy to use and I haven't noticed any issues.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

4.0
October 2024

configured everything in one day

Pros

Setting up the sequences was easy and I had everything configured within a single day.

Cons

I ran into problems importing contacts like many entries with non-English letters and various special characters didn't import correctly so I ended up manually updating a portion of the contact list.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9