Reply Software Reviews
Total 1506 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars27%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Mariia M.
Small Business, 11-50 employees
“saves time and support is great
Pros
Our team has had an excellent experience as it's made communication and automation much simpler. The interface is also easy to use and the strong tools make optimizing client outreach simple too. Thanks to Reply, our campaigns are more efficient and we have saved a lot of time by cutting out repetitive work. Their support team is great too as they are always fast and helpful. Overall really happy with the results!
Cons
I have not noticed any drawbacks so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Claudia G.
Small Business, 11-50 employees
“connect multiple emails and organize leads
Pros
The thing I like is that I can connect multiple email accounts and organize lots of leads and I genuinely think their customer service is the best. Also the app itself is really simple and easy to use.
Cons
So far I haven't found anything to complain about. I am actually impressed and don't have any dislikes at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Claudia G.
Small Business, 11-50 employees
“connect multiple emails and organize leads
Pros
The thing I like is that I can connect multiple email accounts and organize lots of leads and I genuinely think their customer service is the best. Also the app itself is really simple and easy to use.
Cons
So far I haven't found anything to complain about. I am actually impressed and don't have any dislikes at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Claudia G.
Small Business, 11-50 employees
“connect multiple emails and organize leads
Pros
The thing I like is that I can connect multiple email accounts and organize lots of leads and I genuinely think their customer service is the best. Also the app itself is really simple and easy to use.
Cons
So far I haven't found anything to complain about. I am actually impressed and don't have any dislikes at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erick P.
Small Business, 11-50 employees
“outstanding help every time
Pros
Customer support has been outstanding as I have gotten prompt, high-quality assistance every time.
Cons
I haven't noticed any downsides as up to now I haven't had a single bad experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erick P.
Small Business, 11-50 employees
“outstanding help every time
Pros
Customer support has been outstanding as I have gotten prompt, high-quality assistance every time.
Cons
I haven't noticed any downsides as up to now I haven't had a single bad experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erick P.
Small Business, 11-50 employees
“outstanding help every time
Pros
Customer support has been outstanding as I have gotten prompt, high-quality assistance every time.
Cons
I haven't noticed any downsides as up to now I haven't had a single bad experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“Sequences are good
Pros
Reply Software is really user-friendly, with simple steps that make building sequences and tracking how they're performing a simple task. Their customer support is impressively responsive too as they helped me get everything set up fast and sorted out any issues. Plus for smaller-scale outreach I don't even need a separate CRM because Reply lets me handle lead interactions directly.
Cons
Well I am still pretty new to it so I cannot think of any complaints at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“Sequences are good
Pros
Reply Software is really user-friendly, with simple steps that make building sequences and tracking how they're performing a simple task. Their customer support is impressively responsive too as they helped me get everything set up fast and sorted out any issues. Plus for smaller-scale outreach I don't even need a separate CRM because Reply lets me handle lead interactions directly.
Cons
Well I am still pretty new to it so I cannot think of any complaints at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“Sequences are good
Pros
Reply Software is really user-friendly, with simple steps that make building sequences and tracking how they're performing a simple task. Their customer support is impressively responsive too as they helped me get everything set up fast and sorted out any issues. Plus for smaller-scale outreach I don't even need a separate CRM because Reply lets me handle lead interactions directly.
Cons
Well I am still pretty new to it so I cannot think of any complaints at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“multi-channel campaigns with Jason Ai
Pros
One thing I like is that it lets me run multi-channel campaigns and comes with Jason AI.
Cons
So far I haven't noticed any downsides. Overall it is the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“multi-channel campaigns with Jason Ai
Pros
One thing I like is that it lets me run multi-channel campaigns and comes with Jason AI.
Cons
So far I haven't noticed any downsides. Overall it is the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“multi-channel campaigns with Jason Ai
Pros
One thing I like is that it lets me run multi-channel campaigns and comes with Jason AI.
Cons
So far I haven't noticed any downsides. Overall it is the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“AI makes outreach effortless
Pros
Using it has completely changed how I manage outreach. The powerful AI and automation make campaign management easy and let me reach many prospects without constant manual work. What I value most is the customer service as whenever I have questions, the team responds quickly and solves issues efficiently so my campaigns stay on track.
Cons
I wish it would let you filter industries using SIC codes for the AI SDR feature, that's the main limitation I have found. But they do offer a good range of industries that work for most cases. But for some of our broader categories, being able to search by SIC code would make filtering much easier and save a lot of manual work.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“AI makes outreach effortless
Pros
Using it has completely changed how I manage outreach. The powerful AI and automation make campaign management easy and let me reach many prospects without constant manual work. What I value most is the customer service as whenever I have questions, the team responds quickly and solves issues efficiently so my campaigns stay on track.
Cons
I wish it would let you filter industries using SIC codes for the AI SDR feature, that's the main limitation I have found. But they do offer a good range of industries that work for most cases. But for some of our broader categories, being able to search by SIC code would make filtering much easier and save a lot of manual work.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“AI makes outreach effortless
Pros
Using it has completely changed how I manage outreach. The powerful AI and automation make campaign management easy and let me reach many prospects without constant manual work. What I value most is the customer service as whenever I have questions, the team responds quickly and solves issues efficiently so my campaigns stay on track.
Cons
I wish it would let you filter industries using SIC codes for the AI SDR feature, that's the main limitation I have found. But they do offer a good range of industries that work for most cases. But for some of our broader categories, being able to search by SIC code would make filtering much easier and save a lot of manual work.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jackson W.
Small Business, 11-50 employees
“Tailored sequences feel personal
Pros
The customizability of the sequences is what I really appreciate as it lets me tailor outreach so it feels highly personalized and relevant.
Cons
Honestly I have nothing negative to say as the tool is pretty easy to use and I haven't noticed any issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“configured everything in one day
Pros
Setting up the sequences was easy and I had everything configured within a single day.
Cons
I ran into problems importing contacts like many entries with non-English letters and various special characters didn't import correctly so I ended up manually updating a portion of the contact list.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jackson W.
Small Business, 11-50 employees
“Tailored sequences feel personal
Pros
The customizability of the sequences is what I really appreciate as it lets me tailor outreach so it feels highly personalized and relevant.
Cons
Honestly I have nothing negative to say as the tool is pretty easy to use and I haven't noticed any issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“configured everything in one day
Pros
Setting up the sequences was easy and I had everything configured within a single day.
Cons
I ran into problems importing contacts like many entries with non-English letters and various special characters didn't import correctly so I ended up manually updating a portion of the contact list.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9