Reply Software Reviews

“Tailored sequences feel personal

Pros

The customizability of the sequences is what I really appreciate as it lets me tailor outreach so it feels highly personalized and relevant.

Cons

Honestly I have nothing negative to say as the tool is pretty easy to use and I haven't noticed any issues.

“configured everything in one day

Pros

Setting up the sequences was easy and I had everything configured within a single day.

Cons

I ran into problems importing contacts like many entries with non-English letters and various special characters didn't import correctly so I ended up manually updating a portion of the contact list.

“great for multichannel with full visibility

Pros

Reply is a great tool for anyone trying to manage multichannel marketing and sales while eliminating channel silos. In my experience it gives full visibility into how each channel performs. The support team is always warm and ready to help, even when I feel completely out of my depth. They include detailed explanations and step-by-step tutorials for every function. So I strongly recommend it.

Cons

The feature set pretty complex so I had to spend time learning how everything works. But that same complexity gives you access to advanced tools that many other platforms don't offer.

“Lots of features, fair cost

Pros

Overall the platform offers a lot of features at a very fair price which is great for a small team like ours. I mean could use everything including reporting, right away with almost no setup. Onboarding and support were fast and very responsive too that is something I really appreciate especially compared to bigger vendors that only focus on large companies. Extra tools like email warm-up have also been genuinely helpful.

Cons

We've run into some technical issues here and there although they were addressed and fixed quite quickly each time.

“great for multichannel with full visibility

Pros

Reply is a great tool for anyone trying to manage multichannel marketing and sales while eliminating channel silos. In my experience it gives full visibility into how each channel performs. The support team is always warm and ready to help, even when I feel completely out of my depth. They include detailed explanations and step-by-step tutorials for every function. So I strongly recommend it.

Cons

The feature set pretty complex so I had to spend time learning how everything works. But that same complexity gives you access to advanced tools that many other platforms don't offer.

“Lots of features, fair cost

Pros

Overall the platform offers a lot of features at a very fair price which is great for a small team like ours. I mean could use everything including reporting, right away with almost no setup. Onboarding and support were fast and very responsive too that is something I really appreciate especially compared to bigger vendors that only focus on large companies. Extra tools like email warm-up have also been genuinely helpful.

Cons

We've run into some technical issues here and there although they were addressed and fixed quite quickly each time.

“great for multichannel with full visibility

Pros

Reply is a great tool for anyone trying to manage multichannel marketing and sales while eliminating channel silos. In my experience it gives full visibility into how each channel performs. The support team is always warm and ready to help, even when I feel completely out of my depth. They include detailed explanations and step-by-step tutorials for every function. So I strongly recommend it.

Cons

The feature set pretty complex so I had to spend time learning how everything works. But that same complexity gives you access to advanced tools that many other platforms don't offer.

“Lots of features, fair cost

Pros

Overall the platform offers a lot of features at a very fair price which is great for a small team like ours. I mean could use everything including reporting, right away with almost no setup. Onboarding and support were fast and very responsive too that is something I really appreciate especially compared to bigger vendors that only focus on large companies. Extra tools like email warm-up have also been genuinely helpful.

Cons

We've run into some technical issues here and there although they were addressed and fixed quite quickly each time.

“easy start..support guided me

Pros

There are lots of useful features some even surprised me because I didn't expect to like them. Also setup was fairly simple and I found even more tools to try. I am even planning to test the LinkedIn integration as it looks like it could add real value for my business. The support team was great too as they did not just send me to help articles. They actually guided me and made sure my experience was positive.

Cons

I found the cost to be somewhat steeper than I anticipated paying. It also took me awhile to work out the initial setup. A few defaults were set to zero and I didn't notice that at first so I ended up troubleshooting to understand why my campaigns weren't going out as expected.

“Email campaigns support outbound calls

Pros

I have been using its automated email campaigns and they work great alongside outbound calls and give useful insights into how leads respond.

Cons

Occasionally it takes me a bit longer than I'd like to download my reports.

“easy start..support guided me

Pros

There are lots of useful features some even surprised me because I didn't expect to like them. Also setup was fairly simple and I found even more tools to try. I am even planning to test the LinkedIn integration as it looks like it could add real value for my business. The support team was great too as they did not just send me to help articles. They actually guided me and made sure my experience was positive.

Cons

I found the cost to be somewhat steeper than I anticipated paying. It also took me awhile to work out the initial setup. A few defaults were set to zero and I didn't notice that at first so I ended up troubleshooting to understand why my campaigns weren't going out as expected.

“Email campaigns support outbound calls

Pros

I have been using its automated email campaigns and they work great alongside outbound calls and give useful insights into how leads respond.

Cons

Occasionally it takes me a bit longer than I'd like to download my reports.

“easy start..support guided me

Pros

There are lots of useful features some even surprised me because I didn't expect to like them. Also setup was fairly simple and I found even more tools to try. I am even planning to test the LinkedIn integration as it looks like it could add real value for my business. The support team was great too as they did not just send me to help articles. They actually guided me and made sure my experience was positive.

Cons

I found the cost to be somewhat steeper than I anticipated paying. It also took me awhile to work out the initial setup. A few defaults were set to zero and I didn't notice that at first so I ended up troubleshooting to understand why my campaigns weren't going out as expected.

“Email campaigns support outbound calls

Pros

I have been using its automated email campaigns and they work great alongside outbound calls and give useful insights into how leads respond.

Cons

Occasionally it takes me a bit longer than I'd like to download my reports.

“sequencing tools fit all needs

Pros

The user experience is excellent as it's user friendly and easy to navigate, the sequencing tools work well too and honestly pretty much everything about it fits my needs.

Cons

I have noticed the app can freeze on me sometimes. After switching LinkedIn accounts, it ended up disconnecting the account I rely on for outreach which was frustrating.

“sequencing tools fit all needs

Pros

The user experience is excellent as it's user friendly and easy to navigate, the sequencing tools work well too and honestly pretty much everything about it fits my needs.

Cons

I have noticed the app can freeze on me sometimes. After switching LinkedIn accounts, it ended up disconnecting the account I rely on for outreach which was frustrating.

“sequencing tools fit all needs

Pros

The user experience is excellent as it's user friendly and easy to navigate, the sequencing tools work well too and honestly pretty much everything about it fits my needs.

Cons

I have noticed the app can freeze on me sometimes. After switching LinkedIn accounts, it ended up disconnecting the account I rely on for outreach which was frustrating.

“Better inbox placement over time

Pros

Using it for over five years and it's become a tool I really trust. What I especially like is that my emails are more likely to reach inboxes so deliverability is higher and the unsubscribe links are subtle but still follow the rules. That might be one of its best-kept secrets. Though I have not tried the AI scheduling yet but it looks promising. So as long as it keeps up this level of service, I'll keep using it. Plus the support team such as Darla, Anastia and others have been wonderful. While Intercom helps, the team itself has only gotten better over the years. Big thanks to everyone for building such a solid product. I am happy to recommend it based on my experience.

Cons

The tool is pricey yet considering the features and support I feel it offers the best value.

“clean look & great support

Pros

Reply is very easy to use as it has a clean interface and simple sequence management. Their customer support has also been amazing.

Cons

An option to assign specific priorities to individual sequences so I can better control the order they run in would be amazing.

“Better inbox placement over time

Pros

Using it for over five years and it's become a tool I really trust. What I especially like is that my emails are more likely to reach inboxes so deliverability is higher and the unsubscribe links are subtle but still follow the rules. That might be one of its best-kept secrets. Though I have not tried the AI scheduling yet but it looks promising. So as long as it keeps up this level of service, I'll keep using it. Plus the support team such as Darla, Anastia and others have been wonderful. While Intercom helps, the team itself has only gotten better over the years. Big thanks to everyone for building such a solid product. I am happy to recommend it based on my experience.

Cons

The tool is pricey yet considering the features and support I feel it offers the best value.