SAP CRM Software Reviews

“Offers personal and effective customer service

Pros

This tool enables our team to deliver more personalized and effective customer service, significantly enhancing our customers perception of our company.

Cons

While the software is easy to operate, I wish the visual design and layout were more modern. The functionality is clear but the overall appearance could use an upgrade.

“Highly recommended!!

Pros

This system lets us handle customer inquiries and resolve disputes all in one place.

Cons

I did not dislike anything about it though adjusting to a new system required some flexibility after using different software for so long.

“A powerful but unnecessarily complicated system

Pros

SAP is an incredibly powerful and reliable engine for running complex business operations, especially for critical functions like supply chain and logistics where its stability is essential

Cons

Unfortunately, that power comes at the cost of usability. For the average user's daily tasks, it feels unnecessarily complicated and clunky. In short it gets the job done but it's certainly not a user-friendly or intuitive system to work with.

“recommended for customer communication

Pros

It is great how easily our customers can get in touch with us for orders, sales support and general service requests.

Cons

The system feels a bit dated especially when compared to the sales order features in other platforms. Also I feel like the data entry process could be much simpler.

“Strong connectivity with a user-friendly design

Pros

The platform offers strong connectivity, plenty of storage, a user-friendly design, smooth performance and features that are easy to figure out.

Cons

It is a reliable program but I'd like to see more advanced tools for creating complex reports.

“An excellent tool after a learning curve

Pros

There is a bit of a learning curve but once we got the hang of it, it became an excellent tool for managing customer service and data.

Cons

Well there is a noticeable learning curve that can be frustrating. I have also been told several times that people outside our company have trouble interfacing with it.

“incredibly powerful system

Pros

Once you have SAP Customer Experience properly configured and integrated, it becomes an extremely powerful platform

Cons

I think the high cost and complex implementation process can be significant hurdles for some.

“A very user-friendly and interactive crm

Pros

In my opinion it is a very user friendly and interactive CRM that performs its job exceptionally well.

Cons

It lacks frequent updates and new features and it does not seem to be as widely adopted as other options.

“All the data we need to improve customer experiences

Pros

I found it easy to use, and being cloud-based means it doesn't affect local storage. The intelligent information provided was very effective.

Cons

I've had nothing but positive experiences using this tool so far.

“Fresh user of SAP

Pros

This system covers all our needs comprehensively; it seems almost every aspect has been considered.

Cons

The implementation process demands a substantial amount of time for all individuals to acclimate and become accustomed to the system.

“GREAT CRM Program

Pros

SAP's intuitive options were a lifesaver for me as a new manager. They were incredibly helpful.

Cons

Every now and then, SAP operates at a sluggish pace, which makes entering items quickly quite challenging.

“A company's success journey

Pros

It's excellent for managing large amounts of customer data, integrating various sources, and tailoring to business needs.

Cons

The platform may include features that aren't fantastic, such as email. Moreover, it could benefit from a more contemporary design.

“SAP New User

Pros

My initial experience has been positive; deployment was smoother than I anticipated.

Cons

Transitioning from other CRM software has been a learning process for us.

“Customer Service

Pros

SAP offers clear information for advisors to assist customers, making their journey much smoother.

Cons

SAP has a more traditional feel, so adapting it to new technology can be a bit challenging.

“Why SAP Customer Experience Is The Best

Pros

The customer experience and service features are great. Managing contacts and tracking customer history is simple.

Cons

Using SAP Customer Experience has been incredibly smooth for me.

“SAP Customer Experience

Pros

Understanding customer history enhances customer engagement and personalizes our business relationships.

Cons

Customizing some aspects can be extensive and requires time and training to master. However, the effort pays off in the end.

“SAP Review

Pros

It allows me to easily access sales orders and view customer credit limits.

Cons

Dealing with all the blocks on orders can get complicated, it crashes frequently and tends to run quite slowly.

“Oustanding

Pros

Based on various client reviews and comments, SAP provides a great customer experience.

Cons

Overall, I can't think of any cons to mention.

“Getting customer feedback is incredible now.

Pros

Customer feedback is crucial to our company, and SAP's dashboard makes it easy to collect and navigate feedback. The rapid deployment solution is a valuable addition.

Cons

The customer support team needs to respond more quickly when contacted. Occasionally, errors occur during cloud operation.

“Comprehensive solution to address and strengthen customer-facing engagement.

Pros

SAP enables us to forge stronger customer relationships across all our business areas for a better overall experience. I'm impressed by how comprehensive and powerful it is, yet easy and quick to implement. The pay-per-use licensing model is appealing, and being cloud-based adds to its usability. Its flexibility, adaptability, and scalability are ideal for varying demands.

Cons

Our experience with it so far has been flawless, and honestly, I have no negative comments to make.