ConnectWise Control Reviews

“Good product to use

Pros

It streamlines collaboration with colleagues and other businesses.

Cons

Sometimes I find it a bit temperamental; connecting for the first time can be troublesome. Additionally, it prompts me to verify my identity too frequently.

“Screenshare at its best!

Pros

These tools are invaluable for remote diagnostics and troubleshooting, fast, secure, and incredibly intuitive. Our clients appreciate the extended support that goes beyond just calls and chats.

Cons

It might be beneficial to consider a web-based deployment. Overall, though, the application operates seamlessly.

“ScreenConnect is an excellent product

Pros

It is simple to manage and operate for remote support and control.

Cons

The file transfer speed is sluggish. It functions, but the speed leaves much to be desired.

“MSP's Know This is One of the Best RMM's

Pros

ConnnectWise is highly dependable and intuitive. Our team picked it up quickly and started using it within the first week.

Cons

Some areas of the interface feel outdated. I hope they introduce more feature updates soon.

“ConnectWise

Pros

This software gives me confidence in its security. With our sensitive data, I feel secure using this platform for remote access.

Cons

There are numerous steps to go through before I can establish a connection.

“A reliable remote solution

Pros

The rollout is effortless, and it's user-friendly for both engineers and end-users (a great replacement for RDP).

Cons

There are instances where it takes a while for the device to show online before I can reconnect.

“Quick and Convenient

Pros

Installation is very easy, whether on Windows or Mac.

Cons

Perhaps the price is a bit higher than it should be.

“The single best remote access tool

Pros

It's compact, efficient, and integrates seamlessly with our tool stack. It covers everything we need from such a tool, including auditing and recordings to meet compliance requirements.

Cons

Our main challenges revolve around deployment and necessary end-user actions in environments where it's not deployed. Finding solutions for these isn't straightforward due to its limitations.

“Screen Connect, an IT Tech Story

Pros

I particularly enjoy the backstage and trigger options. They help us react promptly when a system comes online, allowing us to address issues even if the computer isn't online frequently.

Cons

When a computer loses internet connection, it can be tricky to get it back online. We use an RMM tool to restart the service and reconnect.

“Quick and Easy to use

Pros

I liked how fast it is and the range of features available.

Cons

Sometimes, connecting to the website can be slow.

“Connectwise Control

Pros

It's an excellent resource for remote access to user systems, with backstage capabilities for making adjustments discreetly.

Cons

Having more support for scripting would be greatly appreciated.

“IT Support FROM IT People

Pros

ConnectWise is a feature-rich product designed by IT professionals for IT professionals.

Cons

Basic support is reliable, but resolving feature issues or requests often requires involving engineering, which can take months to years.

“Increases connectivity and problems

Pros

ConnectWise Control is invaluable software for guiding others and resolving issues seamlessly, enhancing workflow and bridging gaps between cities and offices. Its numerous benefits make it a pleasure to use, especially compared to buggy alternatives.

Cons

ConnectWise Control offers effective screen sharing and access tools, and it regularly updates its features and provides good customer support. The interface is intuitive and easy to navigate. I would appreciate having access to some free tools.

“Good remote support software

Pros

Installing the software on client computers is easy and simple.

Cons

The licensing can be overly complicated.

“Excellent Security !

Pros

With end-to-end encryption, two-factor authentication, and session confirmation prompts, ConnectWise Control offers robust security. Customizable branding further enhances its professional appearance.

Cons

ConnectWise Control can be costly, especially for small businesses or those with limited budgets.

“One of the most useful remote access tools for troubleshooting problems

Pros

We value its user-friendly interface and responsive support team, which always suggests solutions tailored to our needs. The encryption feature in ConnectWise ensures our data remains secure during transmission.

Cons

Using the ConnectWise platform has been mostly advantageous for us, although we've noticed that the mobile version tends to be slower than the desktop version.

“Easy to use

Pros

It works smoothly, is feature-packed, and I love using it.

Cons

Sometimes, clients take a while to come back online.

“Connectwise Control - An amazing remote app

Pros

Many users find the software intuitive and easy to navigate, making remote support easy. ConnectWise Control stands out for its strong security features, meeting both external and internal security requirements with features like two-factor authentication and session recording.

Cons

The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions can be confusing, but the support team is helpful in addressing these issues.

“Useful product

Pros

I can paste directly from the keyboard and access backend systems, including using PowerShell without a logged-in session.

Cons

The deployment tool doesn't function well for me. Setting up MFA for users is not simple, and configuring SSO is a challenge.

“Get your tickets resolved wisely with ConnectWise

Pros

ConnectWise provides a great experience for clients when resolving tickets. Despite being relatively new, it's gaining attention for its end-to-end encryption.

Cons

Sometimes service providers are exploited for malicious activities. The interface could benefit from a more professional design, as new users find it challenging.