Total 82 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

22%

3

Stars

1%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

N

Nick

Information Technology and Services, 51-100 employees

More than a year

5.0
March 2023

Review

Pros

It's a solid and reliable tool for remote support that performs well.

Cons

I couldn't find any cons; it's a solid and reliable remote support tool that works well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tarek

Outsourcing/Offshoring, 500+ employees

More than a year

4.0
March 2023

Remote working is the main event in this software

Pros

I appreciate this software for its comprehensive features, like hosting meetings while supporting other agents.

Cons

It doesn't support all languages and is limited to chats and emails; phone engagement is not supported.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10