ConnectWise Control Reviews

“Connect wise review

Pros

What I like most are its new features and menu layout, making collaboration with colleagues incredibly straightforward.

Cons

Frankly, its simplicity is beneficial for everyone who lacks experience in that technology.

“My ConnectWise ScreenConnect Review

Pros

It's a robust platform that we use daily for remote assistance with end-users and troubleshooting unattended computers from anywhere.

Cons

The setup can be a bit time-consuming, but overall, it's a fantastic tool for IT professionals.

“Ideal for remote suport.

Pros

Establishing a session is easy, and I can view all screens. There are additional tools available for use during remote sessions.

Cons

File transfers can sometimes be tricky. If I have not used it in 7 days, I have to do 2FA to log back in.

“ConnectWise ScreenConnect Positives

Pros

ScreenConnect with CW is our go-to for observing user activity to better understand their issues. Starting and joining sessions is seamless, and disconnecting is straightforward, ensuring users know when I'm no longer viewing their screen.

Cons

At the moment, using ConnectWise ScreenConnect has been straightforward and meets all my requirements.

“Connect your business with this tool!

Pros

It has allowed us to integrate all 100 workstations, enabling instant monitoring and remote assistance, hosting meetings, and resolving issues. The custom domain and splash screen add a professional touch.

Cons

The price is higher than it was originally with CWSC, but it's still worth it.

“Good product that could use a few improvements

Pros

Managing unattended and remote access is simple. Installing agents on machines is simple and can be automated.

Cons

Some admin functions, like managing users/roles/security permissions, are not very intuitive and can be challenging to figure out initially.

“ConnectWise works great for us.

Pros

It's easy to use and set up, fulfilling our daily remote work needs without any issues.

Cons

Occasionally, when users aren't on a high-speed connection, it can be choppy, but most of the time it works fine.

“ConnectWise ScreenConnect in the Country!

Pros

It's not flashy, but it's packed with all the necessary features!

Cons

Getting pricing from sales can be extremely challenging; be prepared to follow up!

“Great tool for remote support

Pros

The process for end users to access remote support is quick and easy. There's even a free option for home users.

Cons

Customer support takes a while to provide feedback.

“ConnectWise works

Pros

Its simplicity makes it ideal for users who are not tech-savvy or feel intimidated by technology.

Cons

Working with dual monitors is not as easy and can be problematic for those well-versed in technology.

“Great remote access platform

Pros

ScreenConnect is invaluable for managing our company's digital signage program. I use it to verify signage displays at remote locations and troubleshoot issues when needed.

Cons

I honestly can't think of any cons for ScreenConnect.

“ConnectWise ScreenConnect - The Wise choice for remote support

Pros

This product has significantly improved our department's ability to support teachers and administrators promptly across multiple locations.

Cons

There are not enough options for sorting devices. I can filter connections by device name, user account, or IP address, but having the option to sort devices based on their last contact date and time would help us monitor unused devices more closely in our schools.

“Great product. Has some quirks

Pros

It offers numerous features like Backstage, file transfer, and high-quality remote access.

Cons

One thing I don't like is that you can't video record a single monitor when multiple monitors are in use. Sometimes, computers randomly get removed from our portal, possibly due to being paired with ITSUPPORT247. The most frustrating issue is being disconnected from a device once my connection time reaches 2 hours, even when I'm actively using it for a long period.

“Cant user for Days on end due to their broken 2FA

Pros

Their support is almost non-existent.

Cons

Reliability is crucial, and the broken 2FA issue is a major deal breaker. It essentially renders the application unusable for days on end, and support takes too long to resolve it.

“ScreenConnect Review

Pros

I appreciate being able to see software on the machine without logging in as the user and the ability to log in directly via remote desktop without needing them to join a session.

Cons

The expired token can sometimes be problematic. While I appreciate that it clears up if someone is no longer at their computer, I wish there was perhaps an idle timer instead of it happening unexpectedly while I'm in the middle of something.

“Best remote access host I've used.

Pros

Deploying is simple, customization is easy, and the app's functionality surpasses other solutions I've tried (like AnyDesk, TeamViewer, Splashtop, and VNC).

Cons

There are some features that are missing, and they expect the community to develop plugins for them instead of doing it themselves. For example, the inability to "prevent users from initiating chat when the host is not connected" is frustrating. Despite numerous requests, they haven't implemented it for some reason.

“Setting up ScreenConnect

Pros

It's a reliable solution for remote computer connections, especially for those without a virtual desktop system.

Cons

I have a larger resolution monitor at home than at the office, and adjusting the screen can be challenging. Also, it's difficult to see if another user is already logged into the system.

“review

Pros

As an admin and also for clients, it's easy to download and install on an as-needed basis.

Cons

I'd prefer if they simplified the naming convention.

“ScreenConnect helped power us to remotely support customer base during Covid

Pros

The standout feature I discovered with ScreenConnect was its seamless backstage capability, allowing me to remotely access a computer to execute PowerShell commands, crucial for maintaining and monitoring workstations.

Cons

Navigating through the ConnectWise portal to find the latest updates for the tool was quite challenging.

“Great Remote Support System

Pros

I appreciate the simplicity of Screenconnect. Its uncomplicated, web-based control center means I can access it from anywhere.

Cons

It seems a bit pricey considering the features. Also, navigating through the addons could be more straightforward.