ConnectWise Control, previously known as ScreenConnect, is a comprehensive remote support solution. It empowers users to remotely access and manage devices from any location with an Internet connection. Although users have reported occasional screen blinking issues, the software delivers efficient technical assistance, increases productivity, and ensures client satisfaction.

ConnectWise Control Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

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What is ConnectWise Control?

ConnectWise Control is a cloud-based software that helps technicians with remote support, access, and meetings. The software is designed to help businesses improve their efficiency and productivity by providing a centralized place to manage their operations. ConnectWise Control's remote meeting and presentation feature allows users to share their screens with others, making it ideal for collaboration, training, and presentations.

The ConnectWise Control CRM software offers many features that make it easier for businesses to collaborate and communicate with their team members. For example, the program’s ‘Help Desk’ feature allows businesses to manage and track customer tickets efficiently. The ‘Agreements’ feature, further, gives businesses the ability to create and manage contracts easily; while the ‘Sales & Marketing’ hybrid feature facilitates businesses in the tracking of their sales pipeline and marketing campaigns.

The platform’s ‘Procurement’ feature, further, helps businesses purchase their required products and services with one click. In the same process optimizing vein, the ‘Reporting’ feature provides organizations with detailed reports on their performance.

Overall, ConnectWise CRM software is a powerful tool that can help businesses improve their operations and the reflecting bottom line.

ConnectWise Control Pricing

Click on the Get Pricing for detailed information on the ConnectWise Control subscription price.

ConnectWise Control Demo

Request and watch a free software demo by hitting the Watch Demo. It will show you how the CRM works. The software offers a free version and free trial so you can try all features before you opt for a premium plan.

ConnectWise Control Reviews

The software has received many good reviews from customers, having an average rating of 4.7 out of 5 stars online, with users praising its performance monitoring, screen sharing features, and more. Users also liked the software for its easy-to-use interface and reporting features. You can read more ConnectWise Control Reviews in our Reviews section.

Our Thoughts

ConnectWise CRM software is an end-to-end organizational workflow tool that offers many features allowing users to be more efficient and organized. The software is easy to use and enables businesses to track their performance, sales, productivity, and customer satisfaction. Overall, we believe ConnectWise CRM software to be a solid workflow management solution suited to all types of organizational concerns.

ConnectWise Control Features

The Performance Monitoring feature helps businesses track their team members' performance. This feature gives businesses detailed reports on employee productivity, sales performance, customer satisfaction, and more.

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The ‘Inventory Management’ feature helps businesses to track and manage their inventory levels. This add-on allows companies to see what products and services are in stock, what needs to be reordered, and what is currently being used. This information can be used to improve inventory management procedures and reduce waste/guard against shortages.

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The program’s ‘Reporting and Analytics’ feature provides businesses with detailed reports on their performance. This information can be used to identify areas of weakness and make necessary changes to improve efficiency and productivity.

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The ‘Alerts and Escalation’ feature helps businesses stay on top of their operations. This feature allows implementing organizations to set up alerts for specific events, such as when a customer ticket is created or when an employee does not clock in on time. This utility also allows businesses to escalate issues to management when necessary.

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ConnectWise Control Reviews

Overall Rating

4.7

50 Reviews

Rating Distribution

5

star

(38)

4

star

(11)

3

star

(1)

2

star

1

star

June 2024

ConnectWise ScreenConnect

Corey

Consumer Goods

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I've been using ScreenConnect for years, and I appreciate how straightforward it is to deploy across our devices and seamlessly jump into support sessions.

Cons

Sometimes, I find that screen sharing sessions can lag a bit when connecting with Macs.

May 2024

ConnectWise ScreenConnect

Matt

Automotive

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Pros

It simplifies connecting with end users for remote support.

Cons

It would be preferable if there was not a need to log into the website every time I want to connect.

May 2024

Screen connect review

Austin

Information Technology and Services

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

Pros

The ease of setup and deployment, along with the straightforward remote access and comprehensive controls, are standout features.

Cons

Occasionally, connections can drop or deployments won't function for various reasons.

May 2024

Easy Way To Connect

Yunus Emre

Logistics and Supply Chain

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

Pros

Its user-friendliness and quick interface support various operating systems like Windows and OS.

Cons

There have been numerous updates, requiring frequent updates by our IT department.

May 2024

ScreenConnect is Good, But Could be Better

Robert

Financial Services

Ease of use

9

Value for money

9

Customer Support

9

Functionality

5

Pros

It excels in remote access to other computers, including your own. The support is reliable with no downtime.

Cons

Features like "Screen Blanking" can be quite cumbersome. Often, when I set the remote screen to blank out, my session ends up in sleep mode. When I return, the screen blank setting has been disabled, which is incredibly frustrating when I need privacy in a remote setting.

May 2024

Remote Management

Clayton

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

I'm impressed by ScreenConnect's responsiveness and the extensive options available. The Backstage feature has evolved significantly, and the ability to issue commands to all clients simultaneously is a major plus.

Cons

Sometimes, after an outage, I have to restart the service to get back online.

March 2024

Amazing remote control software

Alec

Real Estate

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

This software is incredible! It can even function as a basic RMM tool. You can run tools, scripts, or simply conduct remote access tasks.

Cons

I have to say, this software is unparalleled and absolutely fantastic.

March 2024

Screenconnect - vital remote support tool

Lance

Computer & Network Security

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

My team relies on Connectwise ScreenConnect daily for remote support, diagnostics, patching, virus removal, and more. It's fast, highly adaptable, and features a backstage shell environment that allows us to adjust computers without interrupting users.

Cons

Right now, there's nothing about the product that I dislike.

March 2024

Connect wise review

NABIH

Architecture & Planning

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

Pros

What I like most are its new features and menu layout, making collaboration with colleagues incredibly straightforward.

Cons

Frankly, its simplicity is beneficial for everyone who lacks experience in that technology.

February 2024

My ConnectWise ScreenConnect Review

Eduardo

Non-Profit Organization Management

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

Pros

It's a robust platform that we use daily for remote assistance with end-users and troubleshooting unattended computers from anywhere.

Cons

The setup can be a bit time-consuming, but overall, it's a fantastic tool for IT professionals.