Last Updated
Overview
ConnectWise ScreenConnect (formerly ConnectWise Control) offers an operations management solution for remote support, access, and meetings. It is a connected hub for technicians and customers, providing solutions without traditional communication. Despite the cost constraints, users find it excelling in remote connections, file transfers, and swift access.
Overall Rating
Based on 82 users reviews
4.7
Rating Distribution
Positive
98%
Neutral
2%
Negative
0%
Starting Price
Custom
ConnectWise Control Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What is ConnectWise Control?
Overview
ConnectWise Control is a cloud-based software that helps technicians with remote support, access, and meetings. The software is designed to help businesses improve their efficiency and productivity by providing a centralized place to manage their operations. ConnectWise Control's remote meeting and presentation feature allows users to share their screens with others, making it ideal for collaboration, training, and presentations.
The ConnectWise Control CRM software offers many features that make it easier for businesses to collaborate and communicate with their team members. For example, the program’s ‘Help Desk’ feature allows businesses to manage and track customer tickets efficiently. The ‘Agreements’ feature, further, gives businesses the ability to create and manage contracts easily; while the ‘Sales & Marketing’ hybrid feature facilitates businesses in the tracking of their sales pipeline and marketing campaigns.
The platform’s ‘Procurement’ feature, further, helps businesses purchase their required products and services with one click. In the same process optimizing vein, the ‘Reporting’ feature provides organizations with detailed reports on their performance.
Overall, ConnectWise CRM software is a powerful tool that can help businesses improve their operations and the reflecting bottom line.
ConnectWise Control Pricing
ConnectWise Control Demo
ConnectWise Control Reviews
The software has received many good reviews from customers, having an average rating of 4.7 out of 5 stars online, with users praising its performance monitoring, screen sharing features, and more. Users also liked the software for its easy-to-use interface and reporting features. You can read more ConnectWise Control Reviews in our Reviews section.
Our Thoughts
ConnectWise CRM software is an end-to-end organizational workflow tool that offers many features allowing users to be more efficient and organized. The software is easy to use and enables businesses to track their performance, sales, productivity, and customer satisfaction. Overall, we believe ConnectWise CRM software to be a solid workflow management solution suited to all types of organizational concerns.
ConnectWise Control Features
Performance Monitoring
The Performance Monitoring feature helps businesses track their team members' performance. This feature gives businesses detailed reports on employee productivity, sales performance, customer satisfaction, and more.
Inventory Management
The ‘Inventory Management’ feature helps businesses to track and manage their inventory levels. This add-on allows companies to see what products and services are in stock, what needs to be reordered, and what is currently being used. This information can be used to improve inventory management procedures and reduce waste/guard against shortages.
Reporting/Analytics
The program’s ‘Reporting and Analytics’ feature provides businesses with detailed reports on their performance. This information can be used to identify areas of weakness and make necessary changes to improve efficiency and productivity.
Alerts/Escalation
The ‘Alerts and Escalation’ feature helps businesses stay on top of their operations. This feature allows implementing organizations to set up alerts for specific events, such as when a customer ticket is created or when an employee does not clock in on time. This utility also allows businesses to escalate issues to management when necessary.
Pros And Cons of ConnectWise Control
Pros
Fast and reliable screen-sharing feature
Easy-to-use, friendly interface accessible to all users
Remote capabilities allow for efficient management of devices
On-premises server updates finish rapidly
Cons
Initially, setting up email notifications can be difficult
Dark screen sometimes appears when UAC input is needed, as per some users
ConnectWise Control Reviews
Total 82 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars76%
4
Stars22%
3
Stars1%
2
Stars1%
1
Stars0%
Share your experience
Information Technology and Services, 51-100 employees
More than a year
“Best fit for us!”
Pros
We really value being able to connect remotely to our clients machines. The product's simplicity and useful features make it a go-to tool for us
Cons
We honestly cannot find any downsides. Our only regret is not switching to this software earlier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
Less than a year
“A user-friendly platform”
Pros
The platform is user-friendly and covered all the fundamental needs for supporting our devices. It was well-organized which made the setup process smooth.
Cons
At times it felt a bit restrictive and I found myself wishing for more advanced features. Compared to other tools in its category, the options felt somewhat limited.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
5
Information Technology and Services, 11-50 employees
Less than a year
“reliable and well-supported remote tool”
Pros
It works perfectly. It allows us to connect to our clients computers to run scripts and perform repairs. The support team is also very accessible and helpful.
Cons
Occasionally the remote agent fails to install correctly, forcing us to open a support ticket. The other issue is the portal goes down roughly once a month, though it is usually fixed fast.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Frequently Asked Questions
Who are the typical users of ConnectWise Control?
The software benefits users across various sectors and industries, including education, government, technology consulting, and managed service providers (MSPs).
What language does ConnectWise Control support?
It supports the English, French, Spanish, and Dutch languages.
What level of support does ConnectWise Control offer?
ConnectWise Control offers support through a knowledge base, phone, and contact form.
Does ConnectWise Control offer an API?
Yes, it has an API available for use.
What types of pricing plans does ConnectWise Control offer?
Four ConnectWise ScreenConnect ™ Support subscription plans are available. Remote Support One for $36/single license restriction/month, Remote Support Standard for $56/concurrent tech/month, Remote Support Premium for $66/concurrent tech/month, and Remote Unattended Access starts with 25 agents for $39/month. You can also subscribe to ScreenConnect Access volume pricing options, depending on the number of your agents. The software also provides a 14-day free trial. Request a personalized ConnectWise Control cost quote from us today.
What other apps does ConnectWise Control integrate with?
The platform integrates with various third-party software, including Acronis, Microsoft Outlook, and Zendesk.