ConnectWise Control: Reviews, Pricing & Free Demo

Name: ConnectWise Control
Rating: 4.7 (82 reviews)

Last Updated Jul 3, 2026

Overview

ConnectWise ScreenConnect (formerly ConnectWise Control) offers an operations management solution for remote support, access, and meetings. It is a connected hub for technicians and customers, providing solutions without traditional communication. Despite the cost constraints, users find it excelling in remote connections, file transfers, and swift access.

Overall Rating

Based on 82 users reviews

4.7

All Reviews

Rating Distribution

Positive

98%

Neutral

Negative

Starting Price

Custom

Product Snapshot

ConnectWise Control Specifications

Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Customer Communication Tracking
Email Integration
Customer Segmentation
Deal Pipeline Management
Customer Service/Support
Social Media Integration

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What is ConnectWise Control?

Overview

ConnectWise Control is a cloud-based software that helps technicians with remote support, access, and meetings. The software is designed to help businesses improve their efficiency and productivity by providing a centralized place to manage their operations. ConnectWise Control's remote meeting and presentation feature allows users to share their screens with others, making it ideal for collaboration, training, and presentations.

The ConnectWise Control CRM software offers many features that make it easier for businesses to collaborate and communicate with their team members. For example, the program’s ‘Help Desk’ feature allows businesses to manage and track customer tickets efficiently. The ‘Agreements’ feature, further, gives businesses the ability to create and manage contracts easily; while the ‘Sales & Marketing’ hybrid feature facilitates businesses in the tracking of their sales pipeline and marketing campaigns.

The platform’s ‘Procurement’ feature, further, helps businesses purchase their required products and services with one click. In the same process optimizing vein, the ‘Reporting’ feature provides organizations with detailed reports on their performance.

Overall, ConnectWise CRM software is a powerful tool that can help businesses improve their operations and the reflecting bottom line.

ConnectWise Control Pricing

Click on the Get Pricing for detailed information on the ConnectWise Control subscription price.

ConnectWise Control Demo

Request and watch a free software demo by hitting the Watch Demo. It will show you how the CRM works. The software offers a free version and free trial so you can try all features before you opt for a premium plan.

ConnectWise Control Reviews

The software has received many good reviews from customers, having an average rating of 4.7 out of 5 stars online, with users praising its performance monitoring, screen sharing features, and more. Users also liked the software for its easy-to-use interface and reporting features. You can read more ConnectWise Control Reviews in our Reviews section.

Our Thoughts

ConnectWise CRM software is an end-to-end organizational workflow tool that offers many features allowing users to be more efficient and organized. The software is easy to use and enables businesses to track their performance, sales, productivity, and customer satisfaction. Overall, we believe ConnectWise CRM software to be a solid workflow management solution suited to all types of organizational concerns.

ConnectWise Control Features

Performance Monitoring

The Performance Monitoring feature helps businesses track their team members' performance. This feature gives businesses detailed reports on employee productivity, sales performance, customer satisfaction, and more.

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Inventory Management

The ‘Inventory Management’ feature helps businesses to track and manage their inventory levels. This add-on allows companies to see what products and services are in stock, what needs to be reordered, and what is currently being used. This information can be used to improve inventory management procedures and reduce waste/guard against shortages.

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Reporting/Analytics

The program’s ‘Reporting and Analytics’ feature provides businesses with detailed reports on their performance. This information can be used to identify areas of weakness and make necessary changes to improve efficiency and productivity.

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Alerts/Escalation

The ‘Alerts and Escalation’ feature helps businesses stay on top of their operations. This feature allows implementing organizations to set up alerts for specific events, such as when a customer ticket is created or when an employee does not clock in on time. This utility also allows businesses to escalate issues to management when necessary.

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Pros And Cons of ConnectWise Control

A quick look at ConnectWise Control's strengths and weaknesses to
help you decide if it's the right fit

Pros

Fast and reliable screen-sharing feature
Easy-to-use, friendly interface accessible to all users
Remote capabilities allow for efficient management of devices
On-premises server updates finish rapidly

Cons

Initially, setting up email notifications can be difficult
Dark screen sometimes appears when UAC input is needed, as per some users

ConnectWise Control Reviews

Insights from real users on ConnectWise Control’s features,
performance, and overall experience.

Total 82 reviews

4.7

All reviews are from verified customers

Rating Distribution

Stars

76%

Stars

22%

Stars

Share your experience

Michael

Information Technology and Services, 51-100 employees

More than a year

5.0

September 2025

“Best fit for us!”

Pros

We really value being able to connect remotely to our clients machines. The product's simplicity and useful features make it a go-to tool for us

Cons

We honestly cannot find any downsides. Our only regret is not switching to this software earlier.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Allen

Information Technology and Services, 11-50 employees

Less than a year

4.0

September 2025

“A user-friendly platform”

Pros

The platform is user-friendly and covered all the fundamental needs for supporting our devices. It was well-organized which made the setup process smooth.

Cons

At times it felt a bit restrictive and I found myself wishing for more advanced features. Compared to other tools in its category, the options felt somewhat limited.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Mitch

Information Technology and Services, 11-50 employees

Less than a year

4.0

September 2025

“reliable and well-supported remote tool”

Pros

It works perfectly. It allows us to connect to our clients computers to run scripts and perform repairs. The support team is also very accessible and helpful.

Cons

Occasionally the remote agent fails to install correctly, forcing us to open a support ticket. The other issue is the portal goes down roughly once a month, though it is usually fixed fast.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 82 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of ConnectWise Control?

The software benefits users across various sectors and industries, including education, government, technology consulting, and managed service providers (MSPs).

What language does ConnectWise Control support?

It supports the English, French, Spanish, and Dutch languages.

What level of support does ConnectWise Control offer?

ConnectWise Control offers support through a knowledge base, phone, and contact form.

Does ConnectWise Control offer an API?

Yes, it has an API available for use.

What types of pricing plans does ConnectWise Control offer?

Four ConnectWise ScreenConnect ™ Support subscription plans are available. Remote Support One for $36/single license restriction/month, Remote Support Standard for $56/concurrent tech/month, Remote Support Premium for $66/concurrent tech/month, and Remote Unattended Access starts with 25 agents for $39/month. You can also subscribe to ScreenConnect Access volume pricing options, depending on the number of your agents. The software also provides a 14-day free trial. Request a personalized ConnectWise Control cost quote from us today.

What other apps does ConnectWise Control integrate with?

The platform integrates with various third-party software, including Acronis, Microsoft Outlook, and Zendesk.