Overview
ConnectWise ScreenConnect (formerly ConnectWise Control) offers an operations management solution for remote support, access, and meetings. It is a connected hub for technicians and customers, providing solutions without traditional communication. Despite the cost constraints, users find it excelling in remote connections, file transfers, and swift access.
Overall Rating
Based on 50 users reviews
4.7
Rating Distribution
Positive
98%
Neutral
2%
Negative
0%
Starting Price
Custom
ConnectWise Control Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What is ConnectWise Control?
Overview
ConnectWise Control is a cloud-based software that helps technicians with remote support, access, and meetings. The software is designed to help businesses improve their efficiency and productivity by providing a centralized place to manage their operations. ConnectWise Control's remote meeting and presentation feature allows users to share their screens with others, making it ideal for collaboration, training, and presentations.
The ConnectWise Control CRM software offers many features that make it easier for businesses to collaborate and communicate with their team members. For example, the program’s ‘Help Desk’ feature allows businesses to manage and track customer tickets efficiently. The ‘Agreements’ feature, further, gives businesses the ability to create and manage contracts easily; while the ‘Sales & Marketing’ hybrid feature facilitates businesses in the tracking of their sales pipeline and marketing campaigns.
The platform’s ‘Procurement’ feature, further, helps businesses purchase their required products and services with one click. In the same process optimizing vein, the ‘Reporting’ feature provides organizations with detailed reports on their performance.
Overall, ConnectWise CRM software is a powerful tool that can help businesses improve their operations and the reflecting bottom line.
ConnectWise Control Pricing
ConnectWise Control Demo
ConnectWise Control Reviews
The software has received many good reviews from customers, having an average rating of 4.7 out of 5 stars online, with users praising its performance monitoring, screen sharing features, and more. Users also liked the software for its easy-to-use interface and reporting features. You can read more ConnectWise Control Reviews in our Reviews section.
Our Thoughts
ConnectWise CRM software is an end-to-end organizational workflow tool that offers many features allowing users to be more efficient and organized. The software is easy to use and enables businesses to track their performance, sales, productivity, and customer satisfaction. Overall, we believe ConnectWise CRM software to be a solid workflow management solution suited to all types of organizational concerns.
ConnectWise Control Features
The Performance Monitoring feature helps businesses track their team members' performance. This feature gives businesses detailed reports on employee productivity, sales performance, customer satisfaction, and more.
The ‘Inventory Management’ feature helps businesses to track and manage their inventory levels. This add-on allows companies to see what products and services are in stock, what needs to be reordered, and what is currently being used. This information can be used to improve inventory management procedures and reduce waste/guard against shortages.
The program’s ‘Reporting and Analytics’ feature provides businesses with detailed reports on their performance. This information can be used to identify areas of weakness and make necessary changes to improve efficiency and productivity.
The ‘Alerts and Escalation’ feature helps businesses stay on top of their operations. This feature allows implementing organizations to set up alerts for specific events, such as when a customer ticket is created or when an employee does not clock in on time. This utility also allows businesses to escalate issues to management when necessary.
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