ConnectWise Control Reviews

“A game-changer for remote support

Pros

Remote access is incredibly simple with this tool. Whether I need a permanent installation on a device or just to give immediate support to a user, it is not a problem. I can also see their screen, run commands and transfer files. Even sending users to our help page is simple with a direct link. Installing it takes just one click, without the extra junk that other software adds. Overall it has greatly improved our customer service.

Cons

It can be challenging for less technical or older users to locate and launch the download. They have to click through several permission pop-ups before a session starts. Walking them through it on the phone fixes it but it is a recurring hassle.

“reliable and well-supported remote tool

Pros

It works perfectly. It allows us to connect to our clients computers to run scripts and perform repairs. The support team is also very accessible and helpful.

Cons

Occasionally the remote agent fails to install correctly, forcing us to open a support ticket. The other issue is the portal goes down roughly once a month, though it is usually fixed fast.

“A user-friendly platform

Pros

The platform is user-friendly and covered all the fundamental needs for supporting our devices. It was well-organized which made the setup process smooth.

Cons

At times it felt a bit restrictive and I found myself wishing for more advanced features. Compared to other tools in its category, the options felt somewhat limited.

“Best fit for us!

Pros

We really value being able to connect remotely to our clients machines. The product's simplicity and useful features make it a go-to tool for us

Cons

We honestly cannot find any downsides. Our only regret is not switching to this software earlier.

“Top remote assistance software

Pros

This is the top remote assistance software and it is simple to use, packed with helpful tools for an IT team and quite easy to set up.

Cons

The cost is a bit steep compared to some rivals but I think it's worth it. There is a slight learning curve as it is not very user friendly but we adapted to it quickly.

“Powerful and reliable remote access tool

Pros

ScreenConnect is a powerful and reliable remote access tool. It has more features and customization options than many other similar products. With its secure connections and detailed reports, it is our teams favorite software for remote support.

Cons

Well the support can be hit-or-miss sometimes. They also sometimes alter features with little warning which confuses our techs.

“Quick, simple and adaptable with great features

Pros

It is quick, simple and adaptable. The Backstage feature is great too, allowing me to resolve many problems without interrupting the user's screen.

Cons

The agent files are not code-signed, so if we use security software like ThreatLocker performing upgrades becomes difficult.

“Extremely dependable tool

Pros

ConnectWise screenconnect is extremely dependable for our needs. It is also fast and simplifies remote support for both our team and our customers. Best of all, it is incredibly easy to deploy across all of our clients devices.

Cons

Updates are released often so our system administrator is frequently updating it. We also sometimes experience a bit of lag when connecting to Apple computers or using high-DPI screens.

“Allows remote monitoring from anywhere

Pros

This platform lets us monitor and control systems remotely. We can service customers from anywhere, at any time, even if they're not present. It's perfect for after-hours support and maintenance.

Cons

I do not have any complaints. I enjoy all the features it offers and the fact that it has a free version makes it accessible for anyone.

“user-friendly remote access solution

Pros

I am impressed by its power. It gives us complete control over the remote machine and it is very simple for the customer to grant us access.

Cons

The top navigation bar can be slightly irritating to use at times. But if I am being picky that's the only drawback I can mention.

“Got everything I need!

Pros

It has everything you could need in a remote support tool such as multi-monitor support, low bandwidth performance, a toolbox, chat, wake lock, extensibility and it works across all platforms.

Cons

They discontinued the on-premise version and the cloud offering is not as flexible. It was also a letdown when ConnectWise acquired it and rebranded it to Control.

“Easy to use with powerful remote control

Pros

I appreciate how easy it is to use and has powerful features. Plus I really like that we can control another computer remotely, run commands and install software.

Cons

umm I feel like the interface looks a bit old-fashioned but it works very well and the agent is simple to deploy.

“Offers a lot of customization options

Pros

Its simplicity, easy installation, customization options and the ability to provide unattended remote support are its best qualities.

Cons

To me the integration with the main platform feels weak and it seems patched together with other, less effective tools.

“Excellent reliability!!

Pros

The reliability and ease of use are excellent. Also it is very simple to deploy and we can always count on it being available. The integration with other systems is also great.

Cons

The interface can get a bit cluttered. We've occasionally clicked on the wrong temporary session by mistake and old sessions don't clear out automatically.

“Too laggy to be usable

Pros

ConnectWise ScreenConnect was really user-friendly. I even found it simple to set up the screen display for the non-profit I volunteer with.

Cons

It was extremely slow and laggy, sometimes taking 10 to 30 minutes just to load which made it hard to use.

“Pretty smooth remote access experience

Pros

It provides a very smooth remote access experience. It is definitely one of my top choices.

Cons

I did not run into any problems or drawbacks while using it.

“perfect for desktop support

Pros

The ability to access other computers remotely makes troubleshooting issues much simpler.

Cons

Though the desktop version works perfectly but the mobile experience is not as smooth.

“User-friendly with a great interface

Pros

I am currently overseeing 30 endpoints with ConnectWise. It is very user friendly and easy to use, with a great interface and plenty of detailed information for each device.

Cons

Remotely controlling systems with multiple monitors was confusing at first but after some practice, I can now manage them without any trouble.

“compatible tool!

Pros

Tbh this tool is compatible with almost every operating system and internet connection I have ever used. It also works well internationally and includes every tool I have ever needed for remote user support.

Cons

To be honest the help guides are not very helpful and due to high staff turnover, the support team often seems unprepared for complex setup problems.

“very user-friendly with great integration

Pros

The software is very user-friendly. I also like how well it integrates with the other applications we use.

Cons

We run into occasional glitches but the team fixes them quickly.

“Effortless & powerful remote access system

Pros

It is easy connect to computers. I can organize the view to show which ones need user permission making it simple to find specific companies. The backstage mode lets me do updates without bothering the user. The built-in chat also helps me solve problems faster while I work on other tasks.

Cons

I have no complaints at all as this is a fantastic system.

“Logging in and getting access is very easy

Pros

Logging in and getting access is very easy and happens almost immediately.

Cons

To be honest I cannot think of a single thing we disliked about it.

“Performs flawlessly with professional support

Pros

The software performs flawlessly and is very stable. The vendor's support team is also highly professional and quick to respond whenever we are in need.

Cons

the cost of the software is a constant struggle as the price just keeps increasing.

“great for secure and easy remote access

Pros

this tool is great for accessing and controlling another computer from afar. it also provides secure, easy to use connections that also make remote work simple for us.

Cons

i have not had any problems with it so far as it has always been reliable.

“Brilliantly centralized management hub

Pros

The best feature is having all server and workstation consoles in one central location. It is also perfect for managing different business units or providing support across multiple countries.

Cons

One and only small problem I have noticed is that on a few servers, the connection sometimes drops and needs to be reinstalled to work again.

“flexible connection options

Pros

My favorite feature is the flexibility to connect either through a web browser or the desktop application.

Cons

The least favorite part was that the display was not very sharp when I was connected to a remote machine.

“simple connection to remote machines!

Pros

It makes connecting to remote machines incredibly simple which I like the most about it.

Cons

There is one issue and that is we have to download updates pretty frequently.

“Clean, feature-rich remote tool

Pros

I like that it is easy to install, has a clean design and offers many features with different ways to get things done. The backstage mode which lets you run commands and change settings without interrupting the user is especially helpful.

Cons

It had a few small bugs but honestly all software has those. I just wish it had some extra features like remote printing, showing each monitor in its own window, and recording just one screen at a time.

“A reliable remote connection

Pros

One thing I like is that it provides a direct and dependable way to access computers remotely.

Cons

Using Windows hotkeys can be unreliable and the automatic admin login does not always work as I expected.

“simple and secure access platform

Pros

The platform is very easy to use. We use it to give outside companies temporary access to our systems instead of using a complicated VPN. This lets our team members request access to specific resources for a limited time and we can run commands and check system details remotely.

Cons

Well the first-time setup can be complicated and confusing, especially when we were trying to set up user permissions and customize how the program looks.

“Incredibly easy for finding and adding devices

Pros

Finding and adding devices is incredibly easy I mean just one click is needed whether you need permanent access or just a one-time support session.

Cons

I feel like creating groups of devices can be challenging because the filtering options are quite complex.

“powerful and easy-to-deploy tool

Pros

ScreenConnect is great. It is very easy to install on many company devices at once using Intune. You just need to upload the installer file. Plus the feature that lets us lock the user's mouse and keyboard is very helpful when we need to fix a problem and they keep trying to use their computer.

Cons

The admin interface is not very simple. For example we had to search online to figure out how to disable desktop preview thumbnails which we felt were an invasion of our users privacy.

“ConnectWise ScreenConnect

Pros

I've been using ScreenConnect for years, and I appreciate how straightforward it is to deploy across our devices and seamlessly jump into support sessions.

Cons

Sometimes, I find that screen sharing sessions can lag a bit when connecting with Macs.

“ConnectWise ScreenConnect

Pros

It simplifies connecting with end users for remote support.

Cons

It would be preferable if there was not a need to log into the website every time I want to connect.

“Screen connect review

Pros

The ease of setup and deployment, along with the straightforward remote access and comprehensive controls, are standout features.

Cons

Occasionally, connections can drop or deployments won't function for various reasons.

“Easy Way To Connect

Pros

Its user-friendliness and quick interface support various operating systems like Windows and OS.

Cons

There have been numerous updates, requiring frequent updates by our IT department.

“ScreenConnect is Good, But Could be Better

Pros

It excels in remote access to other computers, including your own. The support is reliable with no downtime.

Cons

Features like "Screen Blanking" can be quite cumbersome. Often, when I set the remote screen to blank out, my session ends up in sleep mode. When I return, the screen blank setting has been disabled, which is incredibly frustrating when I need privacy in a remote setting.

“Remote Management

Pros

I'm impressed by ScreenConnect's responsiveness and the extensive options available. The Backstage feature has evolved significantly, and the ability to issue commands to all clients simultaneously is a major plus.

Cons

Sometimes, after an outage, I have to restart the service to get back online.

“Amazing remote control software

Pros

This software is incredible! It can even function as a basic RMM tool. You can run tools, scripts, or simply conduct remote access tasks.

Cons

I have to say, this software is unparalleled and absolutely fantastic.

“Screenconnect - vital remote support tool

Pros

My team relies on Connectwise ScreenConnect daily for remote support, diagnostics, patching, virus removal, and more. It's fast, highly adaptable, and features a backstage shell environment that allows us to adjust computers without interrupting users.

Cons

Right now, there's nothing about the product that I dislike.

“Connect wise review

Pros

What I like most are its new features and menu layout, making collaboration with colleagues incredibly straightforward.

Cons

Frankly, its simplicity is beneficial for everyone who lacks experience in that technology.

“My ConnectWise ScreenConnect Review

Pros

It's a robust platform that we use daily for remote assistance with end-users and troubleshooting unattended computers from anywhere.

Cons

The setup can be a bit time-consuming, but overall, it's a fantastic tool for IT professionals.

“Ideal for remote suport.

Pros

Establishing a session is easy, and I can view all screens. There are additional tools available for use during remote sessions.

Cons

File transfers can sometimes be tricky. If I have not used it in 7 days, I have to do 2FA to log back in.

“ConnectWise ScreenConnect Positives

Pros

ScreenConnect with CW is our go-to for observing user activity to better understand their issues. Starting and joining sessions is seamless, and disconnecting is straightforward, ensuring users know when I'm no longer viewing their screen.

Cons

At the moment, using ConnectWise ScreenConnect has been straightforward and meets all my requirements.

“Connect your business with this tool!

Pros

It has allowed us to integrate all 100 workstations, enabling instant monitoring and remote assistance, hosting meetings, and resolving issues. The custom domain and splash screen add a professional touch.

Cons

The price is higher than it was originally with CWSC, but it's still worth it.

“Good product that could use a few improvements

Pros

Managing unattended and remote access is simple. Installing agents on machines is simple and can be automated.

Cons

Some admin functions, like managing users/roles/security permissions, are not very intuitive and can be challenging to figure out initially.

“ConnectWise works great for us.

Pros

It's easy to use and set up, fulfilling our daily remote work needs without any issues.

Cons

Occasionally, when users aren't on a high-speed connection, it can be choppy, but most of the time it works fine.

“ConnectWise ScreenConnect in the Country!

Pros

It's not flashy, but it's packed with all the necessary features!

Cons

Getting pricing from sales can be extremely challenging; be prepared to follow up!

“Great tool for remote support

Pros

The process for end users to access remote support is quick and easy. There's even a free option for home users.

Cons

Customer support takes a while to provide feedback.

“ConnectWise works

Pros

Its simplicity makes it ideal for users who are not tech-savvy or feel intimidated by technology.

Cons

Working with dual monitors is not as easy and can be problematic for those well-versed in technology.