softwareSharpSpring Marketing Automation Software Reviews
25 Reviews
Overall Rating
4.6
25 Reviews
Rating Distribution
5
(14)
4
(11)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Overall Rating
4.6
25 Reviews
Rating Distribution
5
(14)
4
(11)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Filters
Industry
Provider Size
Time Used
A Jarvis like sales assistant for your company!
A Jarvis like sales assistant for your company!
Pros
SharpSpring is the smartest salesman we have on the team, and I mean it. Some of the clients that our sales team had been trying to get onboard for months were finally convinced with the help of this software. The main selling point is the visuals we have been able to achieve with SharpSpring. And the software is affordable enough for a small company like ours. All the information we want can be obtained at the click of a button, and real-time conversations are ideal for our field of work.
Cons
The software is way too simple for us to do any sort of specific targeting. For example, targeting a certain age group is simple, but targeting age groups based on ethnicities is more complicated. In short, just use it for as long as it is functional for you. Talking about functionality, the dashboard is the least functional thing about Sharpspring.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Sarah S.
Marketing and advertising, 1-10 employees employees
Oct 17, 2022
SharpSpring: Marketing automation connoisseur
SharpSpring: Marketing automation connoisseur
Pros
I have had a bitter experience in the past with Constant Contact’s other offerings, so it goes without saying that I was hesitant when it was being planned to implement another one of their products. But, to my surprise, SharpSpring turned out to be the most amazing marketing tool I have ever used. If I were in a more sizable organization, Hubspot would’ve been my choice to go with. But for a small, especially non-profit (budget-conscious) organization, SharpSpring actually aligns extremely well with Hubspots effectiveness, but at a fraction of the cost. I like that I can build up actual smart content triggers for existing materials in a way that makes sense and is strategic for my clients.
Cons
The interface is just way too simple for my taste. I mean, it would have been okay if it was intended for an average audience, but it isn’t. There should have been a focus on its user interface since it’s the first thing users interact with. Social media capabilities are lacking polish when compared with close competitors. It really needs deeper, more in-depth analytics for superior lead management than it currently offers.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Brittany L.
Non-profit organization, 1-10 Employees employees
Oct 17, 2022
Perfect for my business
Perfect for my business
Pros
Great CRM facility with landing page builder, lead management and email marketing, what more could one ask for in one system. you can white-label it for your clients. integration is flawless with several different marketing and sales tools. I absolutely love using it and would highly recommend it to other B2B businesses. the best bang for your buck.
Cons
There arent many issues with the system except for, the landing page builder, which could use some improvements.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Anita
ROMI Lab, 2-10 employees employees
Aug 21, 2019
Great value for money
Great value for money
Pros
All the functions run smoothly. implementation on the website is amazing. SharpSpring offers comprehensive information on how to run things better. I love how you have complete control over leads management.
Cons
The webpage builder could use some improvements.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Martin
GDLsystems, 2-10 employees employees
Aug 20, 2019
Marketing automation genius
Marketing automation genius
Pros
SharpSpring has enabled to streamline our sales pipelines quite efficiently and conveniently, organized our contacts for us so we have a better idea of everyone weve made contact with. Managing workflows and leads are easier than ever. We couldnt ask for a better platform for our needs.
Cons
Took us a little time to adapt to the system at first, but it soon became indispensable.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Julianne
Spire Digital, 51-200 employees employees
Aug 19, 2019
Great functions for amazing prices
Great functions for amazing prices
Pros
This software has done wonders for our overall productivity and reach. amazing marketing automation features, email marketing, lead nurturing and what not. All for a really affordable price.
Cons
No cons. It only gets better with each update as they introduce new features to make our jobs even easier.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Erica
Small Screen Producer, 11-50 employees employees
Aug 15, 2019
SharpSpring.
SharpSpring.
Pros
The tool contains a lot of features especially for tracking lead scores, lead management, lead development etc. It is easy to manage the sales funnel. This tool is great for companies of sizes small to medium who are not willing to go for a more costly marketing tool or are unable to afford it.
Cons
The email editor isn’t really that great, it often is more of a frustration than relief. Whenever our clients have to create and send out emails, they do not appreciate this tool.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Mary
Results Marketing, 2-10 employees employees
Aug 14, 2019
SharpSpring has so much to offer
SharpSpring has so much to offer
Pros
Sharpspring is an amazing tool with endless functions. it is extremely user-friendly. Supports massive amounts of user data. Whats more, they have brilliant support staff.
Cons
Sharpspring has so many options it can become difficult to choose between the endless options it has to offer.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Becky
LaFleur Marketing, 11-50 employees employees
Aug 13, 2019
Great value for money. great customer support.
Great value for money. great customer support.
Pros
Sharpspring offers great tools for CRM, email marketing & automation landing pages and a lot more for a very reasonable monthly fee. Thrit support staff is highly responsive and efficient.
Cons
The email designing too; is rather cumbersome. Same with the landing page builder, too clunky and buggy. You cannot edit the source allows for the customization options
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Nancy
ROMI Lab, 2-10 employees employees
Aug 12, 2019
A gamechanger!
A gamechanger!
Pros
a fully integrated CRM with powerful lead scoring, lead nurturing and management tools in a comprehensive system. SharpSpring offers all this on one platform that is entirely too simple to use, no training required.
Cons
There are no major issues with SharpSpring. Although, adjusting to its workflows can be tricky if you arent dedicated to making the best of this product, which may be true to any new product.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
David
Fair Marketing, 11-50 employees employees
Aug 12, 2019
Best choice!
Best choice!
Pros
The system is quite easy to use. We are able to create email campaigns. Email marketing is really great with this system. Keeping track of the leads and nurturing them is great. The support team is fantastic. Integrating it with other systems was easy and made things a lot easier for us. The full CRM function is super awesome. We would definitely recommend this system to any company who is looking for a system that would help them level up.
Cons
There isn’t any issue with this product, but the fact that you commit with a product and want to get it is something that can be an issue internally. This probably happens with any new product or change that happens within the company.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
David
Fair Marketing, 11-50 employees employees
Aug 11, 2019
Perfect for B2B
Perfect for B2B
Pros
We manage our client information with the help of SharpSpring. We are able to keep track of clients and their engagements with our emails. It is easy to review client profiles that the sales team has set up. We mainly use it for its CRM, email marketing and landing page builder. It can also be integrated with many other marketing tools. In our view, it is unbeatable, especially for its price.
Cons
The landing page editor or builder does consist of a few tricky things that bug us out.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anita
ROMI Lab, 2-10 employees employees
Aug 10, 2019
good software for SMBs
good software for SMBs
Pros
Best bang for your money. SharpSpring offers so much for a relatively smaller cost compared to its competitors. great marketing automation tools and CRM capabilities.
Cons
I wish they supported more integrations.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Andreas
ROMI Lab, 2-10 employees employees
Aug 09, 2019
Review
Review
Pros
This software has so many features to offer. The price of this software is super amazing as well. It has to be one of the lower-priced marketing tools, with amazing features and functionalities. The email editor and landing page builder is great and can be customized the way you want it.
Cons
The new features that SharpSpring adds aren’t used immediately, it takes a few months to actually be practically useful.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Eric
Small Screen Producer, 11-50 employees employees
Aug 09, 2019
Great tool to grow and promote business
Great tool to grow and promote business
Pros
A brilliant platform for sales pipeline management and maintaining communication with contacts. SharpSpring offers a feature-rich automation suite for my business at an incredibly affordable cost.
Cons
The interface can seem a little overwhelming and busy and some of the automation features are not optimized.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Ayla
Spire Digital, 51-200 employees employees
Aug 07, 2019
Nothing bad about it.
Nothing bad about it.
Pros
The support team is excellent. The system is very intuitive and comprehensive. With the help of this tool, we always have everything maintained and managed. So, whenever our clients ask about their investments in our firm, we can justify it with all the managed and stored data. It is easier for us to show the data, the ROI for the campaigns etc. Makes our lives easier and helps us deal with our clients in a professional manner.
Cons
Currently, there’s nothing bad we can think about this software.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
George
C & D Advertising, 2-10 employees employees
Aug 05, 2019
A strong automation tool
A strong automation tool
Pros
SharpSpring has amazing tools to offer if you are a small or midsize business. The software has great lead scoring and managing sales funnels is simple with its innovative features. It is cost-effective and provides dozens of features and strong automation capabilities.
Cons
The Email templates builder needs massive improvements as it is not user-friendly and designing emails can be an exceedingly frustrating task with it.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Mary
Results Marketing, 2-10 employees employees
Aug 05, 2019
Review
Review
Pros
This tool has helped us in tracking our sales. It has great email features. It is easy to create email content, campaigns etc. and with the help of this tool, we can track our opportunities as well. They do have a lot of great features and keep on adding more.
Cons
I would like to have a communication reports, so that I am able to see who is following up on their leads.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
karen
Participant Capital, 11-50 employees employees
Jul 16, 2019
User for more than 4 years.
User for more than 4 years.
Pros
With this software, we have grown with them, as we have been using it for more than 4 years. It is a great tool for marketing automation. It lets us keep track of all our clients and not only from one campaign but all of them. We are also able to trigger emails and actions based on our client’s behavior which is very beneficial for us.
Cons
They should always keep improving their existing features, as sometimes they can also get a bit problematic.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Anna
image.works, 11-50 employees employees
Jul 15, 2019
Best CRM!!
Best CRM!!
Pros
The support team is super awesome, they always help me with whatever problems I am facing with the system. The company works really hard to keep on improving their product and updating their software. The system has many great features. If you aren’t an expert when it comes to using a marketing tool, you should get in touch with them, you’ll automatically become an expert.
Cons
I don’t really have any complaints. Whenever I have an issue, they always help me solve it.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Nicholas
Spire Digital, 51-200 employees employees
Jul 11, 2019
Reasonable price, powerful software.
Reasonable price, powerful software.
Pros
The customer support team is great. The tool is robust and powerful. Helps in creating emails, email campaigns and keeping track of them. The reports and analytics are great. The CRM is relatively easy to use for our clients. We are still learning the system for ourselves and our customers. It helps us improve a lot and come up with creative marketing ideas for our customers. The system comes at a very reasonable price.
Cons
It could be a bit more intuitive, and it might have a learning curve to it for someone who is new to using any marketing automation platform.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Elisa
Full Sail Media, 11-50 employees employees
Jul 03, 2019
Easy to use.
Easy to use.
Pros
This tool is versatile, and that is the best thing about it. The second-best thing would be their support team. They are always ready to help you. With SharpSpring your company becomes more efficient in every way.
Cons
There are times when the system confuses me a lot, and that also happens because it has so much to offer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Theo
Lead Optimize, 2-10 employees employees
Jul 01, 2019
Fantastic!
Fantastic!
Pros
It is a very powerful tool. You can do almost everything that you need for marketing purposes. Even if you don’t really know how to do such a thing or need help, their support team is simply awesome and always help you get through. It is an extensive tool. We can track customer behaviour, email activity, generate reports, etc.
Cons
SharpSpring being a very powerful tool, definitely has a learning curve that you need to go through. Things can be so simple but once you go through the learning process everything becomes easier and you can make best use of it.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Alan
ATNET Limited, 2-10 employees employees
May 23, 2019
It’s a wonderful tool.
It’s a wonderful tool.
Pros
I have been using it for over 3 years now. It is great, especially according to its cost. It offers a lot of features and functionalities and makes it a very powerful tool. The return on investment can easily be taken due to its affordability. It is a wonderful tool to use.
Cons
You need to be a bit tech savvy when it comes to creating emails and landing pages in a customized manner, because it gets kind of chunky. But with the right men for the job this part could be covered and wouldn’t be much of an issue.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Tristen
Schnap Digital, 2-10 employees employees
May 15, 2019
Happy Customer.
Happy Customer.
Pros
It is easy to manage multiple clients with the help of this product. Can easily track leads, build and send emails, create landing pages and forms. It can also be integrated with other platforms making things easier. It is a good product and we are very happy by it and will continue to use it.
Cons
Reports cannot be customized. I wish they would add an option to customize reports and insights so that we can send it to customers.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kristin
Markit, Inc., 2-10 employees employees
Apr 29, 2019
Filters
A Jarvis like sales assistant for your company!
A Jarvis like sales assistant for your company!
Pros
SharpSpring is the smartest salesman we have on the team, and I mean it. Some of the clients that our sales team had been trying to get onboard for months were finally convinced with the help of this software. The main selling point is the visuals we have been able to achieve with SharpSpring. And the software is affordable enough for a small company like ours. All the information we want can be obtained at the click of a button, and real-time conversations are ideal for our field of work.
Cons
The software is way too simple for us to do any sort of specific targeting. For example, targeting a certain age group is simple, but targeting age groups based on ethnicities is more complicated. In short, just use it for as long as it is functional for you. Talking about functionality, the dashboard is the least functional thing about Sharpspring.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Sarah S.
Marketing and advertising, 1-10 employees employees
Oct 17, 2022
SharpSpring: Marketing automation connoisseur
SharpSpring: Marketing automation connoisseur
Pros
I have had a bitter experience in the past with Constant Contact’s other offerings, so it goes without saying that I was hesitant when it was being planned to implement another one of their products. But, to my surprise, SharpSpring turned out to be the most amazing marketing tool I have ever used. If I were in a more sizable organization, Hubspot would’ve been my choice to go with. But for a small, especially non-profit (budget-conscious) organization, SharpSpring actually aligns extremely well with Hubspots effectiveness, but at a fraction of the cost. I like that I can build up actual smart content triggers for existing materials in a way that makes sense and is strategic for my clients.
Cons
The interface is just way too simple for my taste. I mean, it would have been okay if it was intended for an average audience, but it isn’t. There should have been a focus on its user interface since it’s the first thing users interact with. Social media capabilities are lacking polish when compared with close competitors. It really needs deeper, more in-depth analytics for superior lead management than it currently offers.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Brittany L.
Non-profit organization, 1-10 Employees employees
Oct 17, 2022
Perfect for my business
Perfect for my business
Pros
Great CRM facility with landing page builder, lead management and email marketing, what more could one ask for in one system. you can white-label it for your clients. integration is flawless with several different marketing and sales tools. I absolutely love using it and would highly recommend it to other B2B businesses. the best bang for your buck.
Cons
There arent many issues with the system except for, the landing page builder, which could use some improvements.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Anita
ROMI Lab, 2-10 employees employees
Aug 21, 2019
Great value for money
Great value for money
Pros
All the functions run smoothly. implementation on the website is amazing. SharpSpring offers comprehensive information on how to run things better. I love how you have complete control over leads management.
Cons
The webpage builder could use some improvements.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Martin
GDLsystems, 2-10 employees employees
Aug 20, 2019
Marketing automation genius
Marketing automation genius
Pros
SharpSpring has enabled to streamline our sales pipelines quite efficiently and conveniently, organized our contacts for us so we have a better idea of everyone weve made contact with. Managing workflows and leads are easier than ever. We couldnt ask for a better platform for our needs.
Cons
Took us a little time to adapt to the system at first, but it soon became indispensable.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Julianne
Spire Digital, 51-200 employees employees
Aug 19, 2019
Great functions for amazing prices
Great functions for amazing prices
Pros
This software has done wonders for our overall productivity and reach. amazing marketing automation features, email marketing, lead nurturing and what not. All for a really affordable price.
Cons
No cons. It only gets better with each update as they introduce new features to make our jobs even easier.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Erica
Small Screen Producer, 11-50 employees employees
Aug 15, 2019
SharpSpring.
SharpSpring.
Pros
The tool contains a lot of features especially for tracking lead scores, lead management, lead development etc. It is easy to manage the sales funnel. This tool is great for companies of sizes small to medium who are not willing to go for a more costly marketing tool or are unable to afford it.
Cons
The email editor isn’t really that great, it often is more of a frustration than relief. Whenever our clients have to create and send out emails, they do not appreciate this tool.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Mary
Results Marketing, 2-10 employees employees
Aug 14, 2019
SharpSpring has so much to offer
SharpSpring has so much to offer
Pros
Sharpspring is an amazing tool with endless functions. it is extremely user-friendly. Supports massive amounts of user data. Whats more, they have brilliant support staff.
Cons
Sharpspring has so many options it can become difficult to choose between the endless options it has to offer.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Becky
LaFleur Marketing, 11-50 employees employees
Aug 13, 2019
Great value for money. great customer support.
Great value for money. great customer support.
Pros
Sharpspring offers great tools for CRM, email marketing & automation landing pages and a lot more for a very reasonable monthly fee. Thrit support staff is highly responsive and efficient.
Cons
The email designing too; is rather cumbersome. Same with the landing page builder, too clunky and buggy. You cannot edit the source allows for the customization options
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Nancy
ROMI Lab, 2-10 employees employees
Aug 12, 2019
A gamechanger!
A gamechanger!
Pros
a fully integrated CRM with powerful lead scoring, lead nurturing and management tools in a comprehensive system. SharpSpring offers all this on one platform that is entirely too simple to use, no training required.
Cons
There are no major issues with SharpSpring. Although, adjusting to its workflows can be tricky if you arent dedicated to making the best of this product, which may be true to any new product.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
David
Fair Marketing, 11-50 employees employees
Aug 12, 2019
Best choice!
Best choice!
Pros
The system is quite easy to use. We are able to create email campaigns. Email marketing is really great with this system. Keeping track of the leads and nurturing them is great. The support team is fantastic. Integrating it with other systems was easy and made things a lot easier for us. The full CRM function is super awesome. We would definitely recommend this system to any company who is looking for a system that would help them level up.
Cons
There isn’t any issue with this product, but the fact that you commit with a product and want to get it is something that can be an issue internally. This probably happens with any new product or change that happens within the company.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
David
Fair Marketing, 11-50 employees employees
Aug 11, 2019
Perfect for B2B
Perfect for B2B
Pros
We manage our client information with the help of SharpSpring. We are able to keep track of clients and their engagements with our emails. It is easy to review client profiles that the sales team has set up. We mainly use it for its CRM, email marketing and landing page builder. It can also be integrated with many other marketing tools. In our view, it is unbeatable, especially for its price.
Cons
The landing page editor or builder does consist of a few tricky things that bug us out.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anita
ROMI Lab, 2-10 employees employees
Aug 10, 2019
good software for SMBs
good software for SMBs
Pros
Best bang for your money. SharpSpring offers so much for a relatively smaller cost compared to its competitors. great marketing automation tools and CRM capabilities.
Cons
I wish they supported more integrations.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Andreas
ROMI Lab, 2-10 employees employees
Aug 09, 2019
Review
Review
Pros
This software has so many features to offer. The price of this software is super amazing as well. It has to be one of the lower-priced marketing tools, with amazing features and functionalities. The email editor and landing page builder is great and can be customized the way you want it.
Cons
The new features that SharpSpring adds aren’t used immediately, it takes a few months to actually be practically useful.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Eric
Small Screen Producer, 11-50 employees employees
Aug 09, 2019
Great tool to grow and promote business
Great tool to grow and promote business
Pros
A brilliant platform for sales pipeline management and maintaining communication with contacts. SharpSpring offers a feature-rich automation suite for my business at an incredibly affordable cost.
Cons
The interface can seem a little overwhelming and busy and some of the automation features are not optimized.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Ayla
Spire Digital, 51-200 employees employees
Aug 07, 2019
Nothing bad about it.
Nothing bad about it.
Pros
The support team is excellent. The system is very intuitive and comprehensive. With the help of this tool, we always have everything maintained and managed. So, whenever our clients ask about their investments in our firm, we can justify it with all the managed and stored data. It is easier for us to show the data, the ROI for the campaigns etc. Makes our lives easier and helps us deal with our clients in a professional manner.
Cons
Currently, there’s nothing bad we can think about this software.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
George
C & D Advertising, 2-10 employees employees
Aug 05, 2019
A strong automation tool
A strong automation tool
Pros
SharpSpring has amazing tools to offer if you are a small or midsize business. The software has great lead scoring and managing sales funnels is simple with its innovative features. It is cost-effective and provides dozens of features and strong automation capabilities.
Cons
The Email templates builder needs massive improvements as it is not user-friendly and designing emails can be an exceedingly frustrating task with it.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Mary
Results Marketing, 2-10 employees employees
Aug 05, 2019
Review
Review
Pros
This tool has helped us in tracking our sales. It has great email features. It is easy to create email content, campaigns etc. and with the help of this tool, we can track our opportunities as well. They do have a lot of great features and keep on adding more.
Cons
I would like to have a communication reports, so that I am able to see who is following up on their leads.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
karen
Participant Capital, 11-50 employees employees
Jul 16, 2019
User for more than 4 years.
User for more than 4 years.
Pros
With this software, we have grown with them, as we have been using it for more than 4 years. It is a great tool for marketing automation. It lets us keep track of all our clients and not only from one campaign but all of them. We are also able to trigger emails and actions based on our client’s behavior which is very beneficial for us.
Cons
They should always keep improving their existing features, as sometimes they can also get a bit problematic.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Anna
image.works, 11-50 employees employees
Jul 15, 2019
Best CRM!!
Best CRM!!
Pros
The support team is super awesome, they always help me with whatever problems I am facing with the system. The company works really hard to keep on improving their product and updating their software. The system has many great features. If you aren’t an expert when it comes to using a marketing tool, you should get in touch with them, you’ll automatically become an expert.
Cons
I don’t really have any complaints. Whenever I have an issue, they always help me solve it.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Nicholas
Spire Digital, 51-200 employees employees
Jul 11, 2019
Reasonable price, powerful software.
Reasonable price, powerful software.
Pros
The customer support team is great. The tool is robust and powerful. Helps in creating emails, email campaigns and keeping track of them. The reports and analytics are great. The CRM is relatively easy to use for our clients. We are still learning the system for ourselves and our customers. It helps us improve a lot and come up with creative marketing ideas for our customers. The system comes at a very reasonable price.
Cons
It could be a bit more intuitive, and it might have a learning curve to it for someone who is new to using any marketing automation platform.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Elisa
Full Sail Media, 11-50 employees employees
Jul 03, 2019
Easy to use.
Easy to use.
Pros
This tool is versatile, and that is the best thing about it. The second-best thing would be their support team. They are always ready to help you. With SharpSpring your company becomes more efficient in every way.
Cons
There are times when the system confuses me a lot, and that also happens because it has so much to offer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Theo
Lead Optimize, 2-10 employees employees
Jul 01, 2019
Fantastic!
Fantastic!
Pros
It is a very powerful tool. You can do almost everything that you need for marketing purposes. Even if you don’t really know how to do such a thing or need help, their support team is simply awesome and always help you get through. It is an extensive tool. We can track customer behaviour, email activity, generate reports, etc.
Cons
SharpSpring being a very powerful tool, definitely has a learning curve that you need to go through. Things can be so simple but once you go through the learning process everything becomes easier and you can make best use of it.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Alan
ATNET Limited, 2-10 employees employees
May 23, 2019
It’s a wonderful tool.
It’s a wonderful tool.
Pros
I have been using it for over 3 years now. It is great, especially according to its cost. It offers a lot of features and functionalities and makes it a very powerful tool. The return on investment can easily be taken due to its affordability. It is a wonderful tool to use.
Cons
You need to be a bit tech savvy when it comes to creating emails and landing pages in a customized manner, because it gets kind of chunky. But with the right men for the job this part could be covered and wouldn’t be much of an issue.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Tristen
Schnap Digital, 2-10 employees employees
May 15, 2019
Happy Customer.
Happy Customer.
Pros
It is easy to manage multiple clients with the help of this product. Can easily track leads, build and send emails, create landing pages and forms. It can also be integrated with other platforms making things easier. It is a good product and we are very happy by it and will continue to use it.
Cons
Reports cannot be customized. I wish they would add an option to customize reports and insights so that we can send it to customers.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kristin
Markit, Inc., 2-10 employees employees
Apr 29, 2019