SharpSpring Marketing Automation Software Reviews
Total 25 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars56%
4
Stars44%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Sarah S.
Marketing and advertising, 1-10 employees
“A Jarvis like sales assistant for your company!
Pros
SharpSpring is the smartest salesman we have on the team, and I mean it. Some of the clients that our sales team had been trying to get onboard for months were finally convinced with the help of this software. The main selling point is the visuals we have been able to achieve with SharpSpring. And the software is affordable enough for a small company like ours. All the information we want can be obtained at the click of a button, and real-time conversations are ideal for our field of work.
Cons
The software is way too simple for us to do any sort of specific targeting. For example, targeting a certain age group is simple, but targeting age groups based on ethnicities is more complicated. In short, just use it for as long as it is functional for you. Talking about functionality, the dashboard is the least functional thing about Sharpspring.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Brittany L.
Non-profit organization, 1-10 employees
“SharpSpring: Marketing automation connoisseur
Pros
I have had a bitter experience in the past with Constant Contact’s other offerings, so it goes without saying that I was hesitant when it was being planned to implement another one of their products. But, to my surprise, SharpSpring turned out to be the most amazing marketing tool I have ever used. If I were in a more sizable organization, Hubspot would’ve been my choice to go with. But for a small, especially non-profit (budget-conscious) organization, SharpSpring actually aligns extremely well with Hubspots effectiveness, but at a fraction of the cost. I like that I can build up actual smart content triggers for existing materials in a way that makes sense and is strategic for my clients.
Cons
The interface is just way too simple for my taste. I mean, it would have been okay if it was intended for an average audience, but it isn’t. There should have been a focus on its user interface since it’s the first thing users interact with. Social media capabilities are lacking polish when compared with close competitors. It really needs deeper, more in-depth analytics for superior lead management than it currently offers.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Anita
ROMI Lab, 1-10 employees
“Perfect for my business
Pros
Great CRM facility with landing page builder, lead management and email marketing, what more could one ask for in one system. you can white-label it for your clients. integration is flawless with several different marketing and sales tools. I absolutely love using it and would highly recommend it to other B2B businesses. the best bang for your buck.
Cons
There arent many issues with the system except for, the landing page builder, which could use some improvements.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Martin
GDLsystems, 1-10 employees
“Great value for money
Pros
All the functions run smoothly. implementation on the website is amazing. SharpSpring offers comprehensive information on how to run things better. I love how you have complete control over leads management.
Cons
The webpage builder could use some improvements.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Julianne
Spire Digital, 51-100 employees
“Marketing automation genius
Pros
SharpSpring has enabled to streamline our sales pipelines quite efficiently and conveniently, organized our contacts for us so we have a better idea of everyone weve made contact with. Managing workflows and leads are easier than ever. We couldnt ask for a better platform for our needs.
Cons
Took us a little time to adapt to the system at first, but it soon became indispensable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Erica
Small Screen Producer, 11-50 employees
“Great functions for amazing prices
Pros
This software has done wonders for our overall productivity and reach. amazing marketing automation features, email marketing, lead nurturing and what not. All for a really affordable price.
Cons
No cons. It only gets better with each update as they introduce new features to make our jobs even easier.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Mary
Results Marketing, 1-10 employees
“SharpSpring.
Pros
The tool contains a lot of features especially for tracking lead scores, lead management, lead development etc. It is easy to manage the sales funnel. This tool is great for companies of sizes small to medium who are not willing to go for a more costly marketing tool or are unable to afford it.
Cons
The email editor isn’t really that great, it often is more of a frustration than relief. Whenever our clients have to create and send out emails, they do not appreciate this tool.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Becky
LaFleur Marketing, 11-50 employees
“SharpSpring has so much to offer
Pros
Sharpspring is an amazing tool with endless functions. it is extremely user-friendly. Supports massive amounts of user data. Whats more, they have brilliant support staff.
Cons
Sharpspring has so many options it can become difficult to choose between the endless options it has to offer.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Nancy
Not Specified, 11-50 employees
“Great value for money. great customer support.
Pros
Sharpspring offers great tools for CRM, email marketing & automation landing pages and a lot more for a very reasonable monthly fee. Thrit support staff is highly responsive and efficient.
Cons
The email designing too; is rather cumbersome. Same with the landing page builder, too clunky and buggy. You cannot edit the source allows for the customization options
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
David
Fair Marketing, 11-50 employees
“A gamechanger!
Pros
a fully integrated CRM with powerful lead scoring, lead nurturing and management tools in a comprehensive system. SharpSpring offers all this on one platform that is entirely too simple to use, no training required.
Cons
There are no major issues with SharpSpring. Although, adjusting to its workflows can be tricky if you arent dedicated to making the best of this product, which may be true to any new product.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
David
Fair Marketing, 11-50 employees
“Best choice!
Pros
The system is quite easy to use. We are able to create email campaigns. Email marketing is really great with this system. Keeping track of the leads and nurturing them is great. The support team is fantastic. Integrating it with other systems was easy and made things a lot easier for us. The full CRM function is super awesome. We would definitely recommend this system to any company who is looking for a system that would help them level up.
Cons
There isn’t any issue with this product, but the fact that you commit with a product and want to get it is something that can be an issue internally. This probably happens with any new product or change that happens within the company.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Anita
ROMI Lab, 1-10 employees
“Perfect for B2B
Pros
We manage our client information with the help of SharpSpring. We are able to keep track of clients and their engagements with our emails. It is easy to review client profiles that the sales team has set up. We mainly use it for its CRM, email marketing and landing page builder. It can also be integrated with many other marketing tools. In our view, it is unbeatable, especially for its price.
Cons
The landing page editor or builder does consist of a few tricky things that bug us out.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Andreas
ROMI Lab, 1-10 employees
“good software for SMBs
Pros
Best bang for your money. SharpSpring offers so much for a relatively smaller cost compared to its competitors. great marketing automation tools and CRM capabilities.
Cons
I wish they supported more integrations.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Eric
Small Screen Producer, 11-50 employees
“Review
Pros
This software has so many features to offer. The price of this software is super amazing as well. It has to be one of the lower-priced marketing tools, with amazing features and functionalities. The email editor and landing page builder is great and can be customized the way you want it.
Cons
The new features that SharpSpring adds aren’t used immediately, it takes a few months to actually be practically useful.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Ayla
Spire Digital, 51-100 employees
“Great tool to grow and promote business
Pros
A brilliant platform for sales pipeline management and maintaining communication with contacts. SharpSpring offers a feature-rich automation suite for my business at an incredibly affordable cost.
Cons
The interface can seem a little overwhelming and busy and some of the automation features are not optimized.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
George
C and D Advertising, 1-10 employees
“Nothing bad about it.
Pros
The support team is excellent. The system is very intuitive and comprehensive. With the help of this tool, we always have everything maintained and managed. So, whenever our clients ask about their investments in our firm, we can justify it with all the managed and stored data. It is easier for us to show the data, the ROI for the campaigns etc. Makes our lives easier and helps us deal with our clients in a professional manner.
Cons
Currently, there’s nothing bad we can think about this software.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Mary
Results Marketing, 1-10 employees
“A strong automation tool
Pros
SharpSpring has amazing tools to offer if you are a small or midsize business. The software has great lead scoring and managing sales funnels is simple with its innovative features. It is cost-effective and provides dozens of features and strong automation capabilities.
Cons
The Email templates builder needs massive improvements as it is not user-friendly and designing emails can be an exceedingly frustrating task with it.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
karen
Participant Capital, 11-50 employees
“Review
Pros
This tool has helped us in tracking our sales. It has great email features. It is easy to create email content, campaigns etc. and with the help of this tool, we can track our opportunities as well. They do have a lot of great features and keep on adding more.
Cons
I would like to have a communication reports, so that I am able to see who is following up on their leads.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Anna
image.works, 11-50 employees
“User for more than 4 years.
Pros
With this software, we have grown with them, as we have been using it for more than 4 years. It is a great tool for marketing automation. It lets us keep track of all our clients and not only from one campaign but all of them. We are also able to trigger emails and actions based on our client’s behavior which is very beneficial for us.
Cons
They should always keep improving their existing features, as sometimes they can also get a bit problematic.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Nicholas
Spire Digital, 51-100 employees
“Best CRM!!
Pros
The support team is super awesome, they always help me with whatever problems I am facing with the system. The company works really hard to keep on improving their product and updating their software. The system has many great features. If you aren’t an expert when it comes to using a marketing tool, you should get in touch with them, you’ll automatically become an expert.
Cons
I don’t really have any complaints. Whenever I have an issue, they always help me solve it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8