SuperOffice CRM Reviews
82 Review(s)
softwareOverall Rating
4.1
82 Review(s)
Rating Distribution
5
(26)
4
(44)
3
(7)
2
(5)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
82 Review(s)
Rating Distribution
5
(26)
4
(44)
3
(7)
2
(5)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Superoffice as CRM
Superoffice as CRM
Pros
As a sales tool, it's very effective and comprehensive. The setup is professional, and its integration with Outlook is seamless.
Cons
For us, the absence of a module for managing work orders and field service was a big drawback. Also, we needed a way to handle agreements and maintain a machine registry linked to our customers.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
Daniel
Machinery, 11-50 employees
More than a year
October 2023
Innovative CRM but needs significant improvement
Innovative CRM but needs significant improvement
Pros
The interface is streamlined and user-friendly, I particularly find the conference call feature quite handy.
Cons
Calls getting crossed, and balance deductions after each call due to call forwarding, set it apart from other CRMs.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Devesh
Education Management, 51-100 employees
Less than 6 months
February 2023
Expensive - make sure you need all the features
Expensive - make sure you need all the features
Pros
It functions perfectly well, though I believe we could extract more value from it if we explored more features.
Cons
It was quite costly, and starting with a "light" version seemed challenging, especially since adding modules later wasn't smooth.
Ease of use
3
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 11-50 employees
Less than 6 months
February 2023
Not good - many necessary features not available
Not good - many necessary features not available
Pros
What stands out about the CRM is its simplicity and straightforward structure for managing clients, projects, and sales.
Cons
Many essential features that one would expect from any CRM were missing. A major issue was the extremely limited selection capabilities. For instance, it was impossible to select all "Project Leaders," crucial for sending standardized emails. Further limitations and bugs only became apparent after using the CRM, not during the evaluation phase. The system's persistent bugs, like the malfunctioning data export despite longstanding community platform posts, were also frustrating.
Ease of use
7
Value for money
2
Customer Support
6
Functionality
2
Lukas
Professional Training & Coaching, 11-50 employees
More than a year
October 2021
CRM for different business realities
CRM for different business realities
Pros
Superoffice has been our CRM benchmark for years now. Its user-friendliness and seamless email client integration have empowered our sales team to efficiently manage customer interactions with rich, accessible data. It was the first CRM to seamlessly integrate with our management program.
Cons
Integration with email occasionally malfunctioned, prompting us to consider alternative CRMs.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
PAOLO
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
February 2021
For an admin, this crm is annoying to use
For an admin, this crm is annoying to use
Pros
I'm reviewing this as an admin, and so far, my experience with the software has not yielded any positive highlights beyond the functioning support.
Cons
While testing solutions, not having the ability to log in as another user without their credentials was inconvenient. It would be much more efficient to access different user accounts directly from the admin site.
Ease of use
4
Value for money
7
Customer Support
8
Functionality
8
Jan
Research, 51-100 employees
More than a year
January 2021
The CRM for SME business
The CRM for SME business
Pros
The system is incredibly intuitive and easy to navigate. I appreciate how straightforward it is to customize, with plenty of helpful guides and training videos available. One standout feature for me is the document management capability, allowing us to archive various document formats directly to individual contacts for full traceability of all interactions.
Cons
Honestly, I'm struggling to find any downsides to this system!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andy
Marketing and Advertising, 1-10 employees
More than a year
June 2020
You can almost say it 'runs the company'!
You can almost say it 'runs the company'!
Pros
I appreciate being able to integrate all our processes into the CRM, from sales to event management and data capture.
Cons
The community could benefit from more advanced resources, but it serves well as a basic guide with helpful support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Events Services, 1-10 employees
More than a year
April 2020
Moving to SuperOffice 8.5 from previous Superoffice Version
Moving to SuperOffice 8.5 from previous Superoffice Version
Pros
Migration was smooth. As a developer, I particularly like how straightforward it is to integrate my web frameworks into different aspects of SuperOffice using my preferred web technologies.
Cons
I wish there was a way to link a person to different companies. We have freelancers joining and leaving our company, and it would be useful to track their history using the same person ID. Sometimes contacts work for one company but are members of additional groups ("Gremien").
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jan
Public Relations and Communications, 51-100 employees
More than a year
April 2020
The best Tool
The best Tool
Pros
Intuitive, logical, and incredibly versatile. Being cloud-based, it's accessible and usable from anywhere, whether on a PC, laptop, or smartphone.
Cons
None, all the teething problems from before have been fixed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fritz
Wholesale, 1-10 employees
More than a year
April 2020
About SuperOffice CRM-on line
About SuperOffice CRM-on line
Pros
It's a simple way to organize customer information with projects and sales, ensuring reminders for timely follow-ups.
Cons
Changing a field is not easy (requires administrator mode), but this might be because I'm not in the admin section often.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fredrik
Machinery, 1-10 employees
More than a year
April 2020
Stellar CRM
Stellar CRM
Pros
It is reliable, easy to set up and use, and optimizes all our contacts, relationships, projects, and tasks.
Cons
Perhaps integrating the marketing module into the standard package would be beneficial.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Eva
Education Management, 11-50 employees
More than a year
April 2020
Easy to use and many features
Easy to use and many features
Pros
The software is quick to learn for new users without extensive training.
Cons
There's not much to dislike, though having default fields that users must fill in to save a new company would be a nice feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jargen
Building Materials, 51-100 employees
More than a year
April 2020
My review
My review
Pros
Since I'm still discovering its full potential, I haven't fully utilized all its features yet. It's great for consolidating emails, meetings, and events related to projects or customers.
Cons
I'm still learning how to manage To-Dos effectively. Looking forward to mastering it, but it takes time. I want to create small To-Dos without scheduling them on the calendar.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Peter
Plastics, 51-100 employees
Less than a year
April 2020
Not impressed
Not impressed
Pros
The software effectively manages and addresses support issues in a reliable manner, ensuring that customer inquiries and concerns are handled promptly and satisfactorily.
Cons
It does not integrate with Jira, and email notifications are in Norwegian (possibly a configuration error). Navigation is difficult, and the interface feels outdated, like a CRM from 15 years ago.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
4
Gustav
Information Technology and Services, 101-500 employees
Less than a year
January 2020
Easy to use
Easy to use
Pros
This CRM system is extremely user-friendly and easy to introduce across our organization.
Cons
There are instances when the performance of the web interface suffers from occasional lags.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not Specified, 11-50 employees
More than a year
December 2019
So much more than a customer register
So much more than a customer register
Pros
It allows us to track not only customers and prospects but also activities, sales, and supports our daily operations.
Cons
There's a steep learning curve to fully utilize the system, which might be challenging for regular users. However, it's also a strength that the system offers so many possibilities.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Karin
Warehousing, 500+ employees
More than a year
December 2019
Feedback review on SO
Feedback review on SO
Pros
Selecting clients and creating groups is easy, which has enhanced our efficiency with newsletters, invitations, and campaigns. The web client integrates well with Outlook, enabling direct upload and connection of emails with contacts. The automated GDPR handling also saves time.
Cons
I believe the search function could be vastly improved. We often search for content in uploaded emails, and the current lack of this feature forces us to keep duplicates. Implementing tagging could greatly enhance this process; for instance, tagging consultants to end clients involved in the same project.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Johan
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
December 2019
A few clicks a day makes your work saved and safe!
A few clicks a day makes your work saved and safe!
Pros
Finding specific email correspondences is effortless, saving hours of searching. Accessing needed information while traveling abroad is convenient with internet connectivity.
Cons
Perhaps connectivity to the server while traveling abroad could be better, but that might not be within Super Office's control.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ramin
Airlines/Aviation, 51-100 employees
More than a year
December 2019
Easy to organize
Easy to organize
Pros
Setting notifications and utilizing program assistance to streamline and enhance my workflow tasks is a straightforward process that significantly boosts efficiency.
Cons
I occasionally get logged out, which disrupts my workflow. The email system could be more functional, similar to Outlook.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Johan
Consumer Services, 51-100 employees
Less than a year
December 2019
SUperoffice
SUperoffice
Pros
Navigating through the software is remarkably seamless, effortlessly accommodating large volumes of information. Moreover, its robust analytical tools are invaluable for evaluating both sales metrics and operational activities effectively.
Cons
It appears that the system tends to add unnecessary complexity to simple tasks.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Mattias
Industrial Automation, 1-10 employees
Less than 6 months
December 2019
Review
Review
Pros
The statistical insights offered are thorough and encompassing, while effortlessly handling email exchanges proves to be a simple affair.
Cons
The system is slow, and there are too many clicks required to access different sections and retrieve information.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Trine
Management Consulting, 101-500 employees
More than a year
December 2019
Easy and good
Easy and good
Pros
Their user-friendly interface ensures I stay updated on tasks effortlessly, complemented by a powerful search functionality that makes retracing previous errands a seamless experience.
Cons
The software sometimes experiences issues with bugs and sluggishness, particularly when loading extensive email threads.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Evert
Consumer Services, 11-50 employees
Less than 6 months
November 2019
Marketing tool
Marketing tool
Pros
The selection process and the dynamic mailing database, continuously updated, are features I find particularly advantageous. It simplifies evaluating the effectiveness of our mailing campaigns significantly.
Cons
Creating new mailings, such as adjusting picture sizes, often takes several attempts. Resending mailings to new selections could be made more easy.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Sara
Wholesale, 11-50 employees
More than a year
November 2019
Review
Review
Pros
The software offers alot of options that effectively differentiate between customers and their specific tasks, streamlining operational efficiency.
Cons
Occasionally buggy and slow. I'd like the software to integrate tasks into the customer page more seamlessly.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Leo
Telecommunications, 11-50 employees
Less than a year
November 2019
Review
Review
Pros
The software is well-known for its robust functionality and also stands out for its ease of use, catering to a wide range of users with varying levels of expertise.
Cons
Sometimes, I find the loading time to be rather lengthy, and the template does not quite meet my preferences.
Ease of use
10
Value for money
2
Customer Support
2
Functionality
4
Marcus
Telecommunications, 11-50 employees
Less than 6 months
November 2019
Great Value for Money
Great Value for Money
Pros
For our data-intensive operations, this software has proven indispensable. Its intuitive nature, coupled with extensive customization capabilities, ensures seamless integration into our workflow.
Cons
As the significance of business intelligence continues to grow in today's corporate landscape, integrating it with other software would significantly enhance our ability to improve business reporting.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
November 2019
One of the best CRM tools!
One of the best CRM tools!
Pros
It is exceptionally user-friendly, it allows for extensive customization tailored to individual preferences. Its impact on daily productivity is profound, optimizing time management significantly.
Cons
Up until now, my experience has generally been positive, however, there's potential for improvement by enabling seamless integration with other software platforms. Moreover, I've noticed the user interface could benefit from a more contemporary design.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Lay San
Automotive, 1-10 employees
Less than 6 months
September 2019
Keeping up with your statisctics
Keeping up with your statisctics
Pros
The learning curve is gentle, and once grasped, it provides a lucid overview of our clientele. The ability to synchronize with accounting programs adds further utility.
Cons
Certain aspects of the product require further development to meet optimal standards.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Anne
Information Technology and Services, 11-50 employees
Less than a year
August 2019
Easy to use and excellent support
Easy to use and excellent support
Pros
SuperOffice is intuitive and efficient, its layout maximizes screen real estate effectively, integrating seamlessly with MSOffice for enhanced productivity.
Cons
It boasts a built-in version history that is conveniently accessible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Per
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
August 2019
SupperOffice fpr Sales & Martketing
SupperOffice fpr Sales & Martketing
Pros
Beyond basic CRM functionalities, it facilitates dealer-centric sales operations and boasts robust e-marketing tools.
Cons
To integrate with essential systems such as MS Outlook, ERP, and BI, additional third-party software purchases are necessary. Despite this, it's reassuring that such add-ons are readily available.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Peter
Building Materials, 500+ employees
More than a year
June 2019
Great crm
Great crm
Pros
Their user-friendliness is matched by its practical workflow management.
Cons
While the mobile version currently has room for improvement, I am hopeful that future updates will enhance its performance.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Camilla
Retail, 11-50 employees
More than a year
June 2019
Great CRM-system
Great CRM-system
Pros
The software's extensive array of features enhances both daily operations and client relations, proving instrumental in our professional endeavors.
Cons
The structured working routine it demands is commendable, although it's an area where our company has faced challenges.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Katarina
Information Technology and Services, 51-100 employees
Less than a year
June 2019
Easy to adapt to your needs
Easy to adapt to your needs
Pros
This software is adaptable and user-centric, it effortlessly aligns with specific business needs and operational workflows.
Cons
It's challenging to pinpoint significant drawbacks, perhaps enhancing the import settings to offer more advanced options would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hanna
Mechanical or Industrial Engineering, 51-100 employees
More than a year
June 2019
Necessary tool
Necessary tool
Pros
A cornerstone of my daily routine, its reliance hinges on accurate data entry for maximum efficiency.
Cons
I sometimes find myself spending considerable time filling in fields that don't seem directly applicable to my tasks.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Thomas
Entertainment, 11-50 employees
More than a year
June 2019
Superoffice rocks!
Superoffice rocks!
Pros
With intuitive features and flexible customization, it ensures ease of use across various operational contexts.
Cons
My experience has been largely positive, with few drawbacks. I eagerly anticipate upcoming updates and enhancements.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Yonge
Transportation/Trucking/Railroad, 500+ employees
More than a year
June 2019
Go for SuperOffice
Go for SuperOffice
Pros
Customizable to meet our precise project and sales requirements, it simplifies task management and facilitates agile adjustments.
Cons
The absence of Workgroups as a standard feature is a drawback; it would be more convenient than having to select it each time. Also, searching for saved emails using only a keyword can be quite cumbersome.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Fredrika
Retail, 11-50 employees
More than a year
June 2019
CRM review
CRM review
Pros
Overall, it simplifies workflow, with seamless email integration enhancing communication efficiency.
Cons
Initially, I found the program challenging to navigate as a beginner. However, after a few weeks of working with it, I've grown to appreciate its functionality and continue to do so today.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anton
Plastics, 51-100 employees
Less than a year
June 2019
Super icecream
Super icecream
Pros
The software allows for easy navigation, ensuring that important functions are readily available and simple to use.
Cons
Integration with other systems, including billing systems, is crucial for streamlined operations.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
5
Jonas
Building Materials, 11-50 employees
More than a year
June 2019
SuperOffice CRM
SuperOffice CRM
Pros
Their logical structure and intuitive design make it accessible and understandable from the outset.
Cons
While the online version tends to run slower than its desktop app counterpart, it still provides adequate functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Peter
Business Supplies and Equipment, 51-100 employees
More than a year
June 2019
Easy and good backup
Easy and good backup
Pros
I love their multifunctional capabilities cater to diverse departmental needs, underpinned by a simple operational interface.
Cons
I have yet to encounter any notable issues in my usage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Camilla
Health, Wellness and Fitness, 101-500 employees
More than a year
June 2019
Easy to use
Easy to use
Pros
Designed for efficiency, it adeptly manages extensive data volumes, fostering seamless information exchange among team members.
Cons
The overall appearance could benefit from a more modern design approach.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Camilla
Media Production, 11-50 employees
More than a year
June 2019
Intuitive CRM software with attractive graphical interface
Intuitive CRM software with attractive graphical interface
Pros
Even sales professionals find its user interface intuitive, benefitting particularly from its integrated mailing capabilities.
Cons
Managing costs, particularly in cloud environments with multiple users, can be expensive. Also, separate licensing for the smartphone version adds to the overall expense.
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8
Sheila
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
June 2019
Not my style
Not my style
Pros
Efficient organization of clients and rapid program responsiveness enhance the efficiency of daily activities.
Cons
While it fits well on my large screen, compatibility issues arise with smaller screens, and it lacks certain desired customization options.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
8
Maya
Financial Services, 1-10 employees
Less than 6 months
June 2019
Great CRM
Great CRM
Pros
Crafted to accommodate beginners, their intuitive interface guarantees accessibility and simplicity in operation.
Cons
I would appreciate more user-friendly dashboards that facilitate easier creation and sharing with colleagues.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anne
Computer Software, 11-50 employees
More than a year
May 2019
Good CRM system
Good CRM system
Pros
Their robust data management features empower thorough customer data storage and retrieval within the system.
Cons
It would be advantageous to be able to select all customer activities and documents in one consolidated selection.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Esa
Marketing and Advertising, 51-100 employees
More than a year
May 2019
Very simple and versatile
Very simple and versatile
Pros
SuperOffice's highly customizable nature allows for tailored task management and client interaction strategies, elevating team productivity through streamlined workflows and comprehensive client insights.
Cons
The initial setup process can be somewhat intricate, requiring a learning curve before achieving full proficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Malin
Media Production, 101-500 employees
More than a year
April 2019
Excellent
Excellent
Pros
The software is easy to use, very useful and packed with many functions.
Cons
I like the program! No cons
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Broadcast Media, 101-500 employees
Less than 6 months
April 2019
Its great! Fantastic
Its great! Fantastic
Pros
SuperOffice so easy to use! Also there are many good features available which allows me to always get my work done.
Cons
The colors bother me as the layout feels depressing. It needs to look prettier.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Julia
Media Production, 51-100 employees
Free Trial
April 2019
Great standard software to profesionalize your business
Great standard software to profesionalize your business
Pros
Its a standard software that does not require a lot programming. I also liked the Super Office teams support during development and training. It offers a nice ecosystem with apps to enhance the program.
Cons
I miss reporting features. Setting up proper reporting based on my own KPI structure would be helpful.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mark
Packaging and Containers, 500+ employees
Less than 6 months
April 2019
Filters
Sort by:
Superoffice as CRM
Superoffice as CRM
Pros
As a sales tool, it's very effective and comprehensive. The setup is professional, and its integration with Outlook is seamless.
Cons
For us, the absence of a module for managing work orders and field service was a big drawback. Also, we needed a way to handle agreements and maintain a machine registry linked to our customers.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
Daniel
Machinery, 11-50 employees
More than a year
October 2023
Innovative CRM but needs significant improvement
Innovative CRM but needs significant improvement
Pros
The interface is streamlined and user-friendly, I particularly find the conference call feature quite handy.
Cons
Calls getting crossed, and balance deductions after each call due to call forwarding, set it apart from other CRMs.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Devesh
Education Management, 51-100 employees
Less than 6 months
February 2023
Expensive - make sure you need all the features
Expensive - make sure you need all the features
Pros
It functions perfectly well, though I believe we could extract more value from it if we explored more features.
Cons
It was quite costly, and starting with a "light" version seemed challenging, especially since adding modules later wasn't smooth.
Ease of use
3
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 11-50 employees
Less than 6 months
February 2023
Not good - many necessary features not available
Not good - many necessary features not available
Pros
What stands out about the CRM is its simplicity and straightforward structure for managing clients, projects, and sales.
Cons
Many essential features that one would expect from any CRM were missing. A major issue was the extremely limited selection capabilities. For instance, it was impossible to select all "Project Leaders," crucial for sending standardized emails. Further limitations and bugs only became apparent after using the CRM, not during the evaluation phase. The system's persistent bugs, like the malfunctioning data export despite longstanding community platform posts, were also frustrating.
Ease of use
7
Value for money
2
Customer Support
6
Functionality
2
Lukas
Professional Training & Coaching, 11-50 employees
More than a year
October 2021
CRM for different business realities
CRM for different business realities
Pros
Superoffice has been our CRM benchmark for years now. Its user-friendliness and seamless email client integration have empowered our sales team to efficiently manage customer interactions with rich, accessible data. It was the first CRM to seamlessly integrate with our management program.
Cons
Integration with email occasionally malfunctioned, prompting us to consider alternative CRMs.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
PAOLO
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
February 2021
For an admin, this crm is annoying to use
For an admin, this crm is annoying to use
Pros
I'm reviewing this as an admin, and so far, my experience with the software has not yielded any positive highlights beyond the functioning support.
Cons
While testing solutions, not having the ability to log in as another user without their credentials was inconvenient. It would be much more efficient to access different user accounts directly from the admin site.
Ease of use
4
Value for money
7
Customer Support
8
Functionality
8
Jan
Research, 51-100 employees
More than a year
January 2021
The CRM for SME business
The CRM for SME business
Pros
The system is incredibly intuitive and easy to navigate. I appreciate how straightforward it is to customize, with plenty of helpful guides and training videos available. One standout feature for me is the document management capability, allowing us to archive various document formats directly to individual contacts for full traceability of all interactions.
Cons
Honestly, I'm struggling to find any downsides to this system!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andy
Marketing and Advertising, 1-10 employees
More than a year
June 2020
You can almost say it 'runs the company'!
You can almost say it 'runs the company'!
Pros
I appreciate being able to integrate all our processes into the CRM, from sales to event management and data capture.
Cons
The community could benefit from more advanced resources, but it serves well as a basic guide with helpful support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Events Services, 1-10 employees
More than a year
April 2020
Moving to SuperOffice 8.5 from previous Superoffice Version
Moving to SuperOffice 8.5 from previous Superoffice Version
Pros
Migration was smooth. As a developer, I particularly like how straightforward it is to integrate my web frameworks into different aspects of SuperOffice using my preferred web technologies.
Cons
I wish there was a way to link a person to different companies. We have freelancers joining and leaving our company, and it would be useful to track their history using the same person ID. Sometimes contacts work for one company but are members of additional groups ("Gremien").
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jan
Public Relations and Communications, 51-100 employees
More than a year
April 2020
The best Tool
The best Tool
Pros
Intuitive, logical, and incredibly versatile. Being cloud-based, it's accessible and usable from anywhere, whether on a PC, laptop, or smartphone.
Cons
None, all the teething problems from before have been fixed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fritz
Wholesale, 1-10 employees
More than a year
April 2020
About SuperOffice CRM-on line
About SuperOffice CRM-on line
Pros
It's a simple way to organize customer information with projects and sales, ensuring reminders for timely follow-ups.
Cons
Changing a field is not easy (requires administrator mode), but this might be because I'm not in the admin section often.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fredrik
Machinery, 1-10 employees
More than a year
April 2020
Stellar CRM
Stellar CRM
Pros
It is reliable, easy to set up and use, and optimizes all our contacts, relationships, projects, and tasks.
Cons
Perhaps integrating the marketing module into the standard package would be beneficial.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Eva
Education Management, 11-50 employees
More than a year
April 2020
Easy to use and many features
Easy to use and many features
Pros
The software is quick to learn for new users without extensive training.
Cons
There's not much to dislike, though having default fields that users must fill in to save a new company would be a nice feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jargen
Building Materials, 51-100 employees
More than a year
April 2020
My review
My review
Pros
Since I'm still discovering its full potential, I haven't fully utilized all its features yet. It's great for consolidating emails, meetings, and events related to projects or customers.
Cons
I'm still learning how to manage To-Dos effectively. Looking forward to mastering it, but it takes time. I want to create small To-Dos without scheduling them on the calendar.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Peter
Plastics, 51-100 employees
Less than a year
April 2020
Not impressed
Not impressed
Pros
The software effectively manages and addresses support issues in a reliable manner, ensuring that customer inquiries and concerns are handled promptly and satisfactorily.
Cons
It does not integrate with Jira, and email notifications are in Norwegian (possibly a configuration error). Navigation is difficult, and the interface feels outdated, like a CRM from 15 years ago.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
4
Gustav
Information Technology and Services, 101-500 employees
Less than a year
January 2020
Easy to use
Easy to use
Pros
This CRM system is extremely user-friendly and easy to introduce across our organization.
Cons
There are instances when the performance of the web interface suffers from occasional lags.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not Specified, 11-50 employees
More than a year
December 2019
So much more than a customer register
So much more than a customer register
Pros
It allows us to track not only customers and prospects but also activities, sales, and supports our daily operations.
Cons
There's a steep learning curve to fully utilize the system, which might be challenging for regular users. However, it's also a strength that the system offers so many possibilities.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Karin
Warehousing, 500+ employees
More than a year
December 2019
Feedback review on SO
Feedback review on SO
Pros
Selecting clients and creating groups is easy, which has enhanced our efficiency with newsletters, invitations, and campaigns. The web client integrates well with Outlook, enabling direct upload and connection of emails with contacts. The automated GDPR handling also saves time.
Cons
I believe the search function could be vastly improved. We often search for content in uploaded emails, and the current lack of this feature forces us to keep duplicates. Implementing tagging could greatly enhance this process; for instance, tagging consultants to end clients involved in the same project.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Johan
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
December 2019
A few clicks a day makes your work saved and safe!
A few clicks a day makes your work saved and safe!
Pros
Finding specific email correspondences is effortless, saving hours of searching. Accessing needed information while traveling abroad is convenient with internet connectivity.
Cons
Perhaps connectivity to the server while traveling abroad could be better, but that might not be within Super Office's control.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ramin
Airlines/Aviation, 51-100 employees
More than a year
December 2019
Easy to organize
Easy to organize
Pros
Setting notifications and utilizing program assistance to streamline and enhance my workflow tasks is a straightforward process that significantly boosts efficiency.
Cons
I occasionally get logged out, which disrupts my workflow. The email system could be more functional, similar to Outlook.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Johan
Consumer Services, 51-100 employees
Less than a year
December 2019
SUperoffice
SUperoffice
Pros
Navigating through the software is remarkably seamless, effortlessly accommodating large volumes of information. Moreover, its robust analytical tools are invaluable for evaluating both sales metrics and operational activities effectively.
Cons
It appears that the system tends to add unnecessary complexity to simple tasks.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Mattias
Industrial Automation, 1-10 employees
Less than 6 months
December 2019
Review
Review
Pros
The statistical insights offered are thorough and encompassing, while effortlessly handling email exchanges proves to be a simple affair.
Cons
The system is slow, and there are too many clicks required to access different sections and retrieve information.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Trine
Management Consulting, 101-500 employees
More than a year
December 2019
Easy and good
Easy and good
Pros
Their user-friendly interface ensures I stay updated on tasks effortlessly, complemented by a powerful search functionality that makes retracing previous errands a seamless experience.
Cons
The software sometimes experiences issues with bugs and sluggishness, particularly when loading extensive email threads.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Evert
Consumer Services, 11-50 employees
Less than 6 months
November 2019
Marketing tool
Marketing tool
Pros
The selection process and the dynamic mailing database, continuously updated, are features I find particularly advantageous. It simplifies evaluating the effectiveness of our mailing campaigns significantly.
Cons
Creating new mailings, such as adjusting picture sizes, often takes several attempts. Resending mailings to new selections could be made more easy.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Sara
Wholesale, 11-50 employees
More than a year
November 2019
Review
Review
Pros
The software offers alot of options that effectively differentiate between customers and their specific tasks, streamlining operational efficiency.
Cons
Occasionally buggy and slow. I'd like the software to integrate tasks into the customer page more seamlessly.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Leo
Telecommunications, 11-50 employees
Less than a year
November 2019
Review
Review
Pros
The software is well-known for its robust functionality and also stands out for its ease of use, catering to a wide range of users with varying levels of expertise.
Cons
Sometimes, I find the loading time to be rather lengthy, and the template does not quite meet my preferences.
Ease of use
10
Value for money
2
Customer Support
2
Functionality
4
Marcus
Telecommunications, 11-50 employees
Less than 6 months
November 2019
Great Value for Money
Great Value for Money
Pros
For our data-intensive operations, this software has proven indispensable. Its intuitive nature, coupled with extensive customization capabilities, ensures seamless integration into our workflow.
Cons
As the significance of business intelligence continues to grow in today's corporate landscape, integrating it with other software would significantly enhance our ability to improve business reporting.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
November 2019
One of the best CRM tools!
One of the best CRM tools!
Pros
It is exceptionally user-friendly, it allows for extensive customization tailored to individual preferences. Its impact on daily productivity is profound, optimizing time management significantly.
Cons
Up until now, my experience has generally been positive, however, there's potential for improvement by enabling seamless integration with other software platforms. Moreover, I've noticed the user interface could benefit from a more contemporary design.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Lay San
Automotive, 1-10 employees
Less than 6 months
September 2019
Keeping up with your statisctics
Keeping up with your statisctics
Pros
The learning curve is gentle, and once grasped, it provides a lucid overview of our clientele. The ability to synchronize with accounting programs adds further utility.
Cons
Certain aspects of the product require further development to meet optimal standards.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Anne
Information Technology and Services, 11-50 employees
Less than a year
August 2019
Easy to use and excellent support
Easy to use and excellent support
Pros
SuperOffice is intuitive and efficient, its layout maximizes screen real estate effectively, integrating seamlessly with MSOffice for enhanced productivity.
Cons
It boasts a built-in version history that is conveniently accessible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Per
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
August 2019
SupperOffice fpr Sales & Martketing
SupperOffice fpr Sales & Martketing
Pros
Beyond basic CRM functionalities, it facilitates dealer-centric sales operations and boasts robust e-marketing tools.
Cons
To integrate with essential systems such as MS Outlook, ERP, and BI, additional third-party software purchases are necessary. Despite this, it's reassuring that such add-ons are readily available.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Peter
Building Materials, 500+ employees
More than a year
June 2019
Great crm
Great crm
Pros
Their user-friendliness is matched by its practical workflow management.
Cons
While the mobile version currently has room for improvement, I am hopeful that future updates will enhance its performance.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Camilla
Retail, 11-50 employees
More than a year
June 2019
Great CRM-system
Great CRM-system
Pros
The software's extensive array of features enhances both daily operations and client relations, proving instrumental in our professional endeavors.
Cons
The structured working routine it demands is commendable, although it's an area where our company has faced challenges.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Katarina
Information Technology and Services, 51-100 employees
Less than a year
June 2019
Easy to adapt to your needs
Easy to adapt to your needs
Pros
This software is adaptable and user-centric, it effortlessly aligns with specific business needs and operational workflows.
Cons
It's challenging to pinpoint significant drawbacks, perhaps enhancing the import settings to offer more advanced options would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hanna
Mechanical or Industrial Engineering, 51-100 employees
More than a year
June 2019
Necessary tool
Necessary tool
Pros
A cornerstone of my daily routine, its reliance hinges on accurate data entry for maximum efficiency.
Cons
I sometimes find myself spending considerable time filling in fields that don't seem directly applicable to my tasks.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Thomas
Entertainment, 11-50 employees
More than a year
June 2019
Superoffice rocks!
Superoffice rocks!
Pros
With intuitive features and flexible customization, it ensures ease of use across various operational contexts.
Cons
My experience has been largely positive, with few drawbacks. I eagerly anticipate upcoming updates and enhancements.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Yonge
Transportation/Trucking/Railroad, 500+ employees
More than a year
June 2019
Go for SuperOffice
Go for SuperOffice
Pros
Customizable to meet our precise project and sales requirements, it simplifies task management and facilitates agile adjustments.
Cons
The absence of Workgroups as a standard feature is a drawback; it would be more convenient than having to select it each time. Also, searching for saved emails using only a keyword can be quite cumbersome.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Fredrika
Retail, 11-50 employees
More than a year
June 2019
CRM review
CRM review
Pros
Overall, it simplifies workflow, with seamless email integration enhancing communication efficiency.
Cons
Initially, I found the program challenging to navigate as a beginner. However, after a few weeks of working with it, I've grown to appreciate its functionality and continue to do so today.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anton
Plastics, 51-100 employees
Less than a year
June 2019
Super icecream
Super icecream
Pros
The software allows for easy navigation, ensuring that important functions are readily available and simple to use.
Cons
Integration with other systems, including billing systems, is crucial for streamlined operations.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
5
Jonas
Building Materials, 11-50 employees
More than a year
June 2019
SuperOffice CRM
SuperOffice CRM
Pros
Their logical structure and intuitive design make it accessible and understandable from the outset.
Cons
While the online version tends to run slower than its desktop app counterpart, it still provides adequate functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Peter
Business Supplies and Equipment, 51-100 employees
More than a year
June 2019
Easy and good backup
Easy and good backup
Pros
I love their multifunctional capabilities cater to diverse departmental needs, underpinned by a simple operational interface.
Cons
I have yet to encounter any notable issues in my usage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Camilla
Health, Wellness and Fitness, 101-500 employees
More than a year
June 2019
Easy to use
Easy to use
Pros
Designed for efficiency, it adeptly manages extensive data volumes, fostering seamless information exchange among team members.
Cons
The overall appearance could benefit from a more modern design approach.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Camilla
Media Production, 11-50 employees
More than a year
June 2019
Intuitive CRM software with attractive graphical interface
Intuitive CRM software with attractive graphical interface
Pros
Even sales professionals find its user interface intuitive, benefitting particularly from its integrated mailing capabilities.
Cons
Managing costs, particularly in cloud environments with multiple users, can be expensive. Also, separate licensing for the smartphone version adds to the overall expense.
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8
Sheila
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
June 2019
Not my style
Not my style
Pros
Efficient organization of clients and rapid program responsiveness enhance the efficiency of daily activities.
Cons
While it fits well on my large screen, compatibility issues arise with smaller screens, and it lacks certain desired customization options.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
8
Maya
Financial Services, 1-10 employees
Less than 6 months
June 2019
Great CRM
Great CRM
Pros
Crafted to accommodate beginners, their intuitive interface guarantees accessibility and simplicity in operation.
Cons
I would appreciate more user-friendly dashboards that facilitate easier creation and sharing with colleagues.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anne
Computer Software, 11-50 employees
More than a year
May 2019
Good CRM system
Good CRM system
Pros
Their robust data management features empower thorough customer data storage and retrieval within the system.
Cons
It would be advantageous to be able to select all customer activities and documents in one consolidated selection.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Esa
Marketing and Advertising, 51-100 employees
More than a year
May 2019
Very simple and versatile
Very simple and versatile
Pros
SuperOffice's highly customizable nature allows for tailored task management and client interaction strategies, elevating team productivity through streamlined workflows and comprehensive client insights.
Cons
The initial setup process can be somewhat intricate, requiring a learning curve before achieving full proficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Malin
Media Production, 101-500 employees
More than a year
April 2019
Excellent
Excellent
Pros
The software is easy to use, very useful and packed with many functions.
Cons
I like the program! No cons
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Broadcast Media, 101-500 employees
Less than 6 months
April 2019
Its great! Fantastic
Its great! Fantastic
Pros
SuperOffice so easy to use! Also there are many good features available which allows me to always get my work done.
Cons
The colors bother me as the layout feels depressing. It needs to look prettier.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Julia
Media Production, 51-100 employees
Free Trial
April 2019
Great standard software to profesionalize your business
Great standard software to profesionalize your business
Pros
Its a standard software that does not require a lot programming. I also liked the Super Office teams support during development and training. It offers a nice ecosystem with apps to enhance the program.
Cons
I miss reporting features. Setting up proper reporting based on my own KPI structure would be helpful.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mark
Packaging and Containers, 500+ employees
Less than 6 months
April 2019