SuperOffice CRM Reviews

“Superoffice as CRM

Pros

As a sales tool, it's very effective and comprehensive. The setup is professional, and its integration with Outlook is seamless.

Cons

For us, the absence of a module for managing work orders and field service was a big drawback. Also, we needed a way to handle agreements and maintain a machine registry linked to our customers.

“Innovative CRM but needs significant improvement

Pros

The interface is streamlined and user-friendly, I particularly find the conference call feature quite handy.

Cons

Calls getting crossed, and balance deductions after each call due to call forwarding, set it apart from other CRMs.

“Expensive - make sure you need all the features

Pros

It functions perfectly well, though I believe we could extract more value from it if we explored more features.

Cons

It was quite costly, and starting with a "light" version seemed challenging, especially since adding modules later wasn't smooth.

“Not good - many necessary features not available

Pros

What stands out about the CRM is its simplicity and straightforward structure for managing clients, projects, and sales.

Cons

Many essential features that one would expect from any CRM were missing. A major issue was the extremely limited selection capabilities. For instance, it was impossible to select all "Project Leaders," crucial for sending standardized emails. Further limitations and bugs only became apparent after using the CRM, not during the evaluation phase. The system's persistent bugs, like the malfunctioning data export despite longstanding community platform posts, were also frustrating.

“CRM for different business realities

Pros

Superoffice has been our CRM benchmark for years now. Its user-friendliness and seamless email client integration have empowered our sales team to efficiently manage customer interactions with rich, accessible data. It was the first CRM to seamlessly integrate with our management program.

Cons

Integration with email occasionally malfunctioned, prompting us to consider alternative CRMs.

“For an admin, this crm is annoying to use

Pros

I'm reviewing this as an admin, and so far, my experience with the software has not yielded any positive highlights beyond the functioning support.

Cons

While testing solutions, not having the ability to log in as another user without their credentials was inconvenient. It would be much more efficient to access different user accounts directly from the admin site.

“The CRM for SME business

Pros

The system is incredibly intuitive and easy to navigate. I appreciate how straightforward it is to customize, with plenty of helpful guides and training videos available. One standout feature for me is the document management capability, allowing us to archive various document formats directly to individual contacts for full traceability of all interactions.

Cons

Honestly, I'm struggling to find any downsides to this system!

“You can almost say it 'runs the company'!

Pros

I appreciate being able to integrate all our processes into the CRM, from sales to event management and data capture.

Cons

The community could benefit from more advanced resources, but it serves well as a basic guide with helpful support.

“Moving to SuperOffice 8.5 from previous Superoffice Version

Pros

Migration was smooth. As a developer, I particularly like how straightforward it is to integrate my web frameworks into different aspects of SuperOffice using my preferred web technologies.

Cons

I wish there was a way to link a person to different companies. We have freelancers joining and leaving our company, and it would be useful to track their history using the same person ID. Sometimes contacts work for one company but are members of additional groups ("Gremien").

“The best Tool

Pros

Intuitive, logical, and incredibly versatile. Being cloud-based, it's accessible and usable from anywhere, whether on a PC, laptop, or smartphone.

Cons

None, all the teething problems from before have been fixed.

“About SuperOffice CRM-on line

Pros

It's a simple way to organize customer information with projects and sales, ensuring reminders for timely follow-ups.

Cons

Changing a field is not easy (requires administrator mode), but this might be because I'm not in the admin section often.

“Stellar CRM

Pros

It is reliable, easy to set up and use, and optimizes all our contacts, relationships, projects, and tasks.

Cons

Perhaps integrating the marketing module into the standard package would be beneficial.

“Easy to use and many features

Pros

The software is quick to learn for new users without extensive training.

Cons

There's not much to dislike, though having default fields that users must fill in to save a new company would be a nice feature.

“My review

Pros

Since I'm still discovering its full potential, I haven't fully utilized all its features yet. It's great for consolidating emails, meetings, and events related to projects or customers.

Cons

I'm still learning how to manage To-Dos effectively. Looking forward to mastering it, but it takes time. I want to create small To-Dos without scheduling them on the calendar.

“Not impressed

Pros

The software effectively manages and addresses support issues in a reliable manner, ensuring that customer inquiries and concerns are handled promptly and satisfactorily.

Cons

It does not integrate with Jira, and email notifications are in Norwegian (possibly a configuration error). Navigation is difficult, and the interface feels outdated, like a CRM from 15 years ago.

“Easy to use

Pros

This CRM system is extremely user-friendly and easy to introduce across our organization.

Cons

There are instances when the performance of the web interface suffers from occasional lags.

“So much more than a customer register

Pros

It allows us to track not only customers and prospects but also activities, sales, and supports our daily operations.

Cons

There's a steep learning curve to fully utilize the system, which might be challenging for regular users. However, it's also a strength that the system offers so many possibilities.

“Feedback review on SO

Pros

Selecting clients and creating groups is easy, which has enhanced our efficiency with newsletters, invitations, and campaigns. The web client integrates well with Outlook, enabling direct upload and connection of emails with contacts. The automated GDPR handling also saves time.

Cons

I believe the search function could be vastly improved. We often search for content in uploaded emails, and the current lack of this feature forces us to keep duplicates. Implementing tagging could greatly enhance this process; for instance, tagging consultants to end clients involved in the same project.

“A few clicks a day makes your work saved and safe!

Pros

Finding specific email correspondences is effortless, saving hours of searching. Accessing needed information while traveling abroad is convenient with internet connectivity.

Cons

Perhaps connectivity to the server while traveling abroad could be better, but that might not be within Super Office's control.

“Easy to organize

Pros

Setting notifications and utilizing program assistance to streamline and enhance my workflow tasks is a straightforward process that significantly boosts efficiency.

Cons

I occasionally get logged out, which disrupts my workflow. The email system could be more functional, similar to Outlook.

“SUperoffice

Pros

Navigating through the software is remarkably seamless, effortlessly accommodating large volumes of information. Moreover, its robust analytical tools are invaluable for evaluating both sales metrics and operational activities effectively.

Cons

It appears that the system tends to add unnecessary complexity to simple tasks.

“Review

Pros

The statistical insights offered are thorough and encompassing, while effortlessly handling email exchanges proves to be a simple affair.

Cons

The system is slow, and there are too many clicks required to access different sections and retrieve information.

“Easy and good

Pros

Their user-friendly interface ensures I stay updated on tasks effortlessly, complemented by a powerful search functionality that makes retracing previous errands a seamless experience.

Cons

The software sometimes experiences issues with bugs and sluggishness, particularly when loading extensive email threads.

“Marketing tool

Pros

The selection process and the dynamic mailing database, continuously updated, are features I find particularly advantageous. It simplifies evaluating the effectiveness of our mailing campaigns significantly.

Cons

Creating new mailings, such as adjusting picture sizes, often takes several attempts. Resending mailings to new selections could be made more easy.

“Review

Pros

The software offers alot of options that effectively differentiate between customers and their specific tasks, streamlining operational efficiency.

Cons

Occasionally buggy and slow. I'd like the software to integrate tasks into the customer page more seamlessly.

“Review

Pros

The software is well-known for its robust functionality and also stands out for its ease of use, catering to a wide range of users with varying levels of expertise.

Cons

Sometimes, I find the loading time to be rather lengthy, and the template does not quite meet my preferences.

“Great Value for Money

Pros

For our data-intensive operations, this software has proven indispensable. Its intuitive nature, coupled with extensive customization capabilities, ensures seamless integration into our workflow.

Cons

As the significance of business intelligence continues to grow in today's corporate landscape, integrating it with other software would significantly enhance our ability to improve business reporting.

“One of the best CRM tools!

Pros

It is exceptionally user-friendly, it allows for extensive customization tailored to individual preferences. Its impact on daily productivity is profound, optimizing time management significantly.

Cons

Up until now, my experience has generally been positive, however, there's potential for improvement by enabling seamless integration with other software platforms. Moreover, I've noticed the user interface could benefit from a more contemporary design.

“Keeping up with your statisctics

Pros

The learning curve is gentle, and once grasped, it provides a lucid overview of our clientele. The ability to synchronize with accounting programs adds further utility.

Cons

Certain aspects of the product require further development to meet optimal standards.

“Easy to use and excellent support

Pros

SuperOffice is intuitive and efficient, its layout maximizes screen real estate effectively, integrating seamlessly with MSOffice for enhanced productivity.

Cons

It boasts a built-in version history that is conveniently accessible.

“SupperOffice fpr Sales & Martketing

Pros

Beyond basic CRM functionalities, it facilitates dealer-centric sales operations and boasts robust e-marketing tools.

Cons

To integrate with essential systems such as MS Outlook, ERP, and BI, additional third-party software purchases are necessary. Despite this, it's reassuring that such add-ons are readily available.

“Great crm

Pros

Their user-friendliness is matched by its practical workflow management.

Cons

While the mobile version currently has room for improvement, I am hopeful that future updates will enhance its performance.

“Great CRM-system

Pros

The software's extensive array of features enhances both daily operations and client relations, proving instrumental in our professional endeavors.

Cons

The structured working routine it demands is commendable, although it's an area where our company has faced challenges.

“Easy to adapt to your needs

Pros

This software is adaptable and user-centric, it effortlessly aligns with specific business needs and operational workflows.

Cons

It's challenging to pinpoint significant drawbacks, perhaps enhancing the import settings to offer more advanced options would be beneficial.

“Necessary tool

Pros

A cornerstone of my daily routine, its reliance hinges on accurate data entry for maximum efficiency.

Cons

I sometimes find myself spending considerable time filling in fields that don't seem directly applicable to my tasks.

“Superoffice rocks!

Pros

With intuitive features and flexible customization, it ensures ease of use across various operational contexts.

Cons

My experience has been largely positive, with few drawbacks. I eagerly anticipate upcoming updates and enhancements.

“Go for SuperOffice

Pros

Customizable to meet our precise project and sales requirements, it simplifies task management and facilitates agile adjustments.

Cons

The absence of Workgroups as a standard feature is a drawback; it would be more convenient than having to select it each time. Also, searching for saved emails using only a keyword can be quite cumbersome.

“CRM review

Pros

Overall, it simplifies workflow, with seamless email integration enhancing communication efficiency.

Cons

Initially, I found the program challenging to navigate as a beginner. However, after a few weeks of working with it, I've grown to appreciate its functionality and continue to do so today.

“Super icecream

Pros

The software allows for easy navigation, ensuring that important functions are readily available and simple to use.

Cons

Integration with other systems, including billing systems, is crucial for streamlined operations.

“SuperOffice CRM

Pros

Their logical structure and intuitive design make it accessible and understandable from the outset.

Cons

While the online version tends to run slower than its desktop app counterpart, it still provides adequate functionality.

“Easy and good backup

Pros

I love their multifunctional capabilities cater to diverse departmental needs, underpinned by a simple operational interface.

Cons

I have yet to encounter any notable issues in my usage.

“Easy to use

Pros

Designed for efficiency, it adeptly manages extensive data volumes, fostering seamless information exchange among team members.

Cons

The overall appearance could benefit from a more modern design approach.

“Intuitive CRM software with attractive graphical interface

Pros

Even sales professionals find its user interface intuitive, benefitting particularly from its integrated mailing capabilities.

Cons

Managing costs, particularly in cloud environments with multiple users, can be expensive. Also, separate licensing for the smartphone version adds to the overall expense.

“Not my style

Pros

Efficient organization of clients and rapid program responsiveness enhance the efficiency of daily activities.

Cons

While it fits well on my large screen, compatibility issues arise with smaller screens, and it lacks certain desired customization options.

“Great CRM

Pros

Crafted to accommodate beginners, their intuitive interface guarantees accessibility and simplicity in operation.

Cons

I would appreciate more user-friendly dashboards that facilitate easier creation and sharing with colleagues.

“Good CRM system

Pros

Their robust data management features empower thorough customer data storage and retrieval within the system.

Cons

It would be advantageous to be able to select all customer activities and documents in one consolidated selection.

“Very simple and versatile

Pros

SuperOffice's highly customizable nature allows for tailored task management and client interaction strategies, elevating team productivity through streamlined workflows and comprehensive client insights.

Cons

The initial setup process can be somewhat intricate, requiring a learning curve before achieving full proficiency.

“Excellent

Pros

The software is easy to use, very useful and packed with many functions.

Cons

I like the program! No cons

“Its great! Fantastic

Pros

SuperOffice so easy to use! Also there are many good features available which allows me to always get my work done.

Cons

The colors bother me as the layout feels depressing. It needs to look prettier.

“Great standard software to profesionalize your business

Pros

Its a standard software that does not require a lot programming. I also liked the Super Office teams support during development and training. It offers a nice ecosystem with apps to enhance the program.

Cons

I miss reporting features. Setting up proper reporting based on my own KPI structure would be helpful.