SuperOffice CRM

Superoffice as CRM

Pros

As a sales tool, it's very effective and comprehensive. The setup is professional, and its integration with Outlook is seamless.

Cons

For us, the absence of a module for managing work orders and field service was a big drawback. Also, we needed a way to handle agreements and maintain a machine registry linked to our customers.

Innovative CRM but needs significant improvement

Pros

The interface is streamlined and user-friendly, I particularly find the conference call feature quite handy.

Cons

Calls getting crossed, and balance deductions after each call due to call forwarding, set it apart from other CRMs.

Expensive - make sure you need all the features

Pros

It functions perfectly well, though I believe we could extract more value from it if we explored more features.

Cons

It was quite costly, and starting with a "light" version seemed challenging, especially since adding modules later wasn't smooth.

Not good - many necessary features not available

Pros

What stands out about the CRM is its simplicity and straightforward structure for managing clients, projects, and sales.

Cons

Many essential features that one would expect from any CRM were missing. A major issue was the extremely limited selection capabilities. For instance, it was impossible to select all "Project Leaders," crucial for sending standardized emails. Further limitations and bugs only became apparent after using the CRM, not during the evaluation phase. The system's persistent bugs, like the malfunctioning data export despite longstanding community platform posts, were also frustrating.

CRM for different business realities

Pros

Superoffice has been our CRM benchmark for years now. Its user-friendliness and seamless email client integration have empowered our sales team to efficiently manage customer interactions with rich, accessible data. It was the first CRM to seamlessly integrate with our management program.

Cons

Integration with email occasionally malfunctioned, prompting us to consider alternative CRMs.

For an admin, this crm is annoying to use

Pros

I'm reviewing this as an admin, and so far, my experience with the software has not yielded any positive highlights beyond the functioning support.

Cons

While testing solutions, not having the ability to log in as another user without their credentials was inconvenient. It would be much more efficient to access different user accounts directly from the admin site.

The CRM for SME business

Pros

The system is incredibly intuitive and easy to navigate. I appreciate how straightforward it is to customize, with plenty of helpful guides and training videos available. One standout feature for me is the document management capability, allowing us to archive various document formats directly to individual contacts for full traceability of all interactions.

Cons

Honestly, I'm struggling to find any downsides to this system!

You can almost say it 'runs the company'!

Pros

I appreciate being able to integrate all our processes into the CRM, from sales to event management and data capture.

Cons

The community could benefit from more advanced resources, but it serves well as a basic guide with helpful support.

Moving to SuperOffice 8.5 from previous Superoffice Version

Pros

Migration was smooth. As a developer, I particularly like how straightforward it is to integrate my web frameworks into different aspects of SuperOffice using my preferred web technologies.

Cons

I wish there was a way to link a person to different companies. We have freelancers joining and leaving our company, and it would be useful to track their history using the same person ID. Sometimes contacts work for one company but are members of additional groups ("Gremien").

The best Tool

Pros

Intuitive, logical, and incredibly versatile. Being cloud-based, it's accessible and usable from anywhere, whether on a PC, laptop, or smartphone.

Cons

None, all the teething problems from before have been fixed.