Zoho CRM Reviews

“Can access data on the go”

Pros

Between lead management, contact management, deal tracking, pipeline management, sales forecasting and analytics, it covers a really wide range of needs. The mobile app is also a big plus since it lets you access your data while you're on the go. It honestly feels like a complete package.

Cons

It gets pretty expensive if you want access to all of its features. On top of that, customer support is extremely slow.

“Tidy interface”

Pros

The interface feels much cleaner and more user-friendly which makes day-to-day use a lot more comfortable. Integration and implementation were also pretty simple so getting started didn't take much effort. On top of that, it offers solid value for the money and the workflow automation features are a big plus.

Cons

Customer support from the OEM side could definitely be better. It also feels a bit limited when it comes to customization and there's no option to host it on-premise which may be a drawback for some businesses.

“Cost-effective option”

Pros

From my perspective, it offers a wide range of functionality, feels simple to use and comes at an affordable price.

Cons

At times, the customer support can be slow to reply and the solutions provided do not always fully resolve the issues or concerns.

“excellent project management tool”

Pros

It has been an excellent project management tool for me. The interface is clean and that made it much simpler to collaborate with my team and keep track of progress across different tasks and activities.

Cons

Getting used to it was a challenge because the learning curve felt pretty steep. It took me a while to navigate the features and understand how everything works together.

“Packed with features”

Pros

Packed with comprehensive features, this software is user-friendly, flexible, affordable and connects well with other business tools.

Cons

The range of customization options can feel a bit overwhelming, the interface is not always as user-friendly as it could be and there are occasional bugs or performance hiccups.

“Fantastic for resolving CRM-related queries”

Pros

Our department depends a lot on this CRM and it has been genuinely valuable in helping us handle and resolve all kinds of CRM-related queries.

Cons

There's very little to complain about with this product though it would be even better if they added new links for generating customized reports.

“Simple to use”

Pros

The interface is simple and very convenient to work with on a daily basis.

Cons

There are still quite a few features missing that other CRM platforms already include and could be added here.

“Uncomplicated setup”

Pros

Getting started with this was really simple and the setup didn't take much effort at all. The support team is fast to respond and genuinely helpful and overall it offers very solid value for the money.

Cons

Honestly, I can't think of any real downsides with this product.

“Perfect for small and mid-sized businesses”

Pros

It is a CRM that's especially well regarded by small and mid-sized businesses and its strong ratings on review platforms like Captera and Trustpilot reflect that. Users really value its user-friendly layout, user-friendly handling and the wide range of features it offers. On top of that, the way it connects with other tools in its suite makes it a very capable solution for organizing sales and business processes for SMEs and smaller companies.

Cons

Zoho is a CRM that's especially well regarded by small and mid-sized businesses and its strong ratings on review platforms like Captera and Trustpilot reflect that. Users really value its user-friendly layout, user-friendly handling and the wide range of features it offers. On top of that, the way it connects with other tools in its suite makes it a very capable solution for organizing sales and business processes for SMEs and smaller companies.

“easy to get the hang of”

Pros

Once I got past the initial learning curve, navigating the product became pretty simple to understand.

Cons

It offers so many different products that it can be confusing to know which one should be used for what.

“All-in-one toolkit”

Pros

Having so many functions and tools available in one application is honestly one of the best parts. Managers and employees can handle a wide range of tasks without needing to jump between different platforms and this app really delivers on that.

Cons

For an application this large and feature-packed, I don't see any major downsides. That said, a few features and tools still need to evolve so the platform can keep up with the current pace of artificial intelligence.

“Simple to track lead progress”

Pros

It is a really strong CRM that covers all the key features needed for sales work. It's user-friendly and makes it simple to follow lead progress at every stage.

Cons

The pipeline management still has room for improvement. It would also be helpful to have added features that allow us to create custom reports for analyzing the team's performance.

“Flexible customization for our workflow”

Pros

Running the system administration for our company, I really appreciated how flexible the customization was. It gave me the ability to adjust the platform to match our specific needs without much trouble.

Cons

An issue came up when I needed a feature that was only included in the Enterprise plan while we were on the Standard plan. I wanted to buy just that feature as an add-on but that option wasn't available. Instead, I had to upgrade to a higher plan and pay for a lot of extra features we didn't actually need just to access the one feature I was looking for.

“Fast and flawless backend”

Pros

The backend runs quickly and reliably and I haven't run into any errors while using it.

Cons

The contacts stay intact and are very practical to work with, with no glitches at all. It's honestly the best.

“Much improved usability”

Pros

They've made a lot of recent improvements that have really helped make the product line more user-friendly.

Cons

Because it's such a large system with so many moving parts, getting everything set up can feel pretty overwhelming at first.

“Complex design”

Pros

There's a massive range of features here, from email marketing all the way to building out a complete sales funnel.

Cons

The product's user experience design is awful and makes it frustrating to use.

“Helps identify top clients”

Pros

It helped us identify our top clients and understand which products actually attract their interest. Another big advantage is seeing which regions show the strongest engagement since it tracks where visitors are coming from and analyzes that data, making it much easier to know where to focus our campaigns.

Cons

The confusing part comes with creating charts especially when the internet connection is slow or unstable.

“Regular updates”

Pros

It's a solid CRM that does what you expect it to do, with regular updates and very few bugs.

Cons

Export options for data like contacts are a bit limited although it can be handled through IT Flow.

“Free plan available”

Pros

There's a free plan available, the platform is simple to use and the mobile app is a really useful addition.

Cons

Custom fields are somewhat limited and the AI features are only included with the paid plans.

“Packed with automation features”

Pros

It comes with just about every feature you can think of for automating marketing tasks.

Cons

The interface and overall user experience could use a refresh to feel more modern and user-friendly.