Akita: Pricing, Free Demo & Features

Last Updated Feb 9, 2026

Overview

Akita is a customer success platform that unifies customer data into health scores, playbooks, and shareable dashboards. While some users report extra setup effort, Akita automates playbooks, surfaces risk signals, and provides unlimited dashboards. Overall, a practical choice for organized customer success operations.

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Starting Price

Custom

Akita Specifications

CRM Integration
Analytics And Reporting
Customer Profiles
Email Management
Automated Responses And Chatbots
Ticket Management
Live Chat
Omnichannel Support
Canned Responses
Customer Feedback Surveys

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What Is Akita?

Akita is a customer success management platform that builds a 360° customer view from usage, CRM, support, billing, and survey data. It provides customizable customer health scoring, automated playbooks and task workflows, and shareable dashboards for CSMs and leaders. Designed for B2B SaaS and customer success teams, Akita helps identify at-risk accounts, prioritize work, and standardize reviews with evidence-backed signals and alerts.

Akita Pricing

The vendor offers tiered plans to cater to different team sizes.

Small Teams: $49/month (2 Full Access Users) + Add Full Access User – $29/month
Growing Teams: $99/month (4 Full Access Users) + Add Full Access User – $29/month
Enterprise Teams: $499/month

The vendor also offers a 14-day free trial. Request a personalized Akita pricing quote for your business today.

Disclaimer: The pricing is subject to change.

Akita Integrations

The software supports integration with multiple systems and platforms, such as:

Book a free Akita demo to learn more about the integration arrangements.

Who Is Akita For?

Akita is ideal for a wide range of industries and sectors, including:

B2B SaaS
Technology services
Professional services
Startups and scale-ups

Is Akita Right For You?

If your team struggles to keep a single, reliable account view across CRM, support, and billing systems, Akita centralizes that data and applies customizable health scoring and playbooks to prioritize work and surface churn/expansion signals. Akita features automated triggers and shared dashboards that standardize customer reviews and reduce manual tracking. The software also ensures GDPR-aligned data handling, uses encrypted data transmission, and gives users control over accessing or deleting their personal information.

Still doubtful if Akita software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Akita Features

Customer Health Scoring

Customizable health scores combine usage, support, billing, and product data into a single score per account. Those scores make risk and expansion signals visible at a glance, letting teams segment accounts and trigger playbooks based on objective, business-defined criteria rather than manual judgment.

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Playbooks And Workflow Automation

Playbooks let teams define multi-step workflows with triggers, messages, and task assignments. Automated triggers start playbooks from segment changes or events, ensuring consistent follow-ups and reducing the manual overhead of recurring CS activities.

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360° Customer View And Segmentation

Akita consolidates CRM, support, billing, and survey data into unified account records and powerful segments. That consolidated view supports targeted actions, better account reviews, and data-driven prioritization across portfolios.

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Dashboards And Reporting

Unlimited, shareable dashboards and historical charts allow teams to pin KPIs, track trends, and share account lists. Dashboards support both CSM daily workflows and leadership reporting without manual spreadsheet work.

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Pros And Cons of Akita

A quick look at Akita's strengths and weaknesses to
help you decide if it's the right fit

Pros

Provide fully customizable customer health scoring tools
Enable automated playbooks and task routing
Deliver a unified 360-degree customer data view

Cons

Requires detailed setup and configuration effort
The Gmail integration can be improved

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What level of support does Akita offer?

The platform provides support via live chat and resource center.

What language does Akita support?

The software supports the English and Swedish languages.

Does Akita offer an API?

Yes. Akita provides a REST API.

Does Akita have a mobile app?

No. Akita does not offer a mobile app.

What types of Akita price plans are available?

Akita price is based on team size: Small Teams at $49/month (includes 2 Full Access Users + $29/month per additional Full Access User), Growing Teams at $99/month (includes 4 Full Access Users + $29/month per additional Full Access User), and Enterprise Teams at $499/month. Contact us to request a personalized Akita cost quote based on your institution's requirements.

Who are the typical users of Akita?

Typical users include B2B SaaS firms, technology and professional services companies, and startups running customer success teams.

What other apps does Akita integrate with?

Akita integrates with HubSpot, Salesforce, Intercom, Zendesk, Slack, SurveyMonkey, and Google Workspace.