Last Updated
Overview
Akita is a customer success platform that unifies customer data into health scores, playbooks, and shareable dashboards. While some users report extra setup effort, Akita automates playbooks, surfaces risk signals, and provides unlimited dashboards. Overall, a practical choice for organized customer success operations.
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Starting Price
Custom
Akita Specifications
CRM Integration
Analytics And Reporting
Customer Profiles
Email Management
What Is Akita?
Akita is a customer success management platform that builds a 360° customer view from usage, CRM, support, billing, and survey data. It provides customizable customer health scoring, automated playbooks and task workflows, and shareable dashboards for CSMs and leaders. Designed for B2B SaaS and customer success teams, Akita helps identify at-risk accounts, prioritize work, and standardize reviews with evidence-backed signals and alerts.
Akita Pricing
The vendor offers tiered plans to cater to different team sizes.
- Small Teams: $49/month (2 Full Access Users) + Add Full Access User – $29/month
- Growing Teams: $99/month (4 Full Access Users) + Add Full Access User – $29/month
- Enterprise Teams: $499/month
Disclaimer: The pricing is subject to change.
Akita Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Akita For?
Akita is ideal for a wide range of industries and sectors, including:
- B2B SaaS
- Technology services
- Professional services
- Startups and scale-ups
Is Akita Right For You?
If your team struggles to keep a single, reliable account view across CRM, support, and billing systems, Akita centralizes that data and applies customizable health scoring and playbooks to prioritize work and surface churn/expansion signals. Akita features automated triggers and shared dashboards that standardize customer reviews and reduce manual tracking. The software also ensures GDPR-aligned data handling, uses encrypted data transmission, and gives users control over accessing or deleting their personal information.
Still doubtful if Akita software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Akita Features
Customizable health scores combine usage, support, billing, and product data into a single score per account. Those scores make risk and expansion signals visible at a glance, letting teams segment accounts and trigger playbooks based on objective, business-defined criteria rather than manual judgment.
Playbooks let teams define multi-step workflows with triggers, messages, and task assignments. Automated triggers start playbooks from segment changes or events, ensuring consistent follow-ups and reducing the manual overhead of recurring CS activities.
Akita consolidates CRM, support, billing, and survey data into unified account records and powerful segments. That consolidated view supports targeted actions, better account reviews, and data-driven prioritization across portfolios.
Unlimited, shareable dashboards and historical charts allow teams to pin KPIs, track trends, and share account lists. Dashboards support both CSM daily workflows and leadership reporting without manual spreadsheet work.
