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Overview
AnswerForce is a 24/7 live answering and virtual receptionist service for small businesses, contractors, and service professionals. While relying on outsourced receptionists can challenge quality control and brand consistency, it ensures no lead or call is missed and integrates with job management software for efficient dispatch and scheduling.
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Starting Price
Custom
AnswerForce Specifications
- Phone Support
- CRM Integration
- Analytics And Reporting
- Customer Profiles
What Is AnswerForce?
AnswerForce is a dedicated business service that provides 24/7 live call answering and live chat support via a team of professional virtual receptionists. It is primarily targeted at service-based businesses that rely on immediate, human interaction to capture and qualify leads, schedule appointments, and handle after-hours emergencies. The service utilizes highly customized call scripts and powerful software integrations to ensure messages, leads, and scheduling information flow instantly and accurately into the client's existing job management or CRM systems.
AnswerForce Pricing
AnswerForce pricing is customized and based on user needs and requirements.
AnswerForce Integrations
AnswerForce integrates with many software, including:
Who Is AnswerForce For?
AnswerForce is ideal for the following industries:
- Home and field services
- IT service providers
- Legal and medical offices
- Small business owners and franchises
- Sales and lead qualification teams
Is AnswerForce Right For You?
AnswerForce is the definitive choice if your business is losing valuable leads outside of regular office hours or if your team is unable to consistently answer calls during peak periods. Its key differentiators are its 24/7 availability for both calls and chat, and its ability to execute complex, customized scripts to qualify leads and schedule appointments directly into your job management software. This hands-off approach ensures that every customer interaction is professional and immediately actionable.
Still not sure about AnswerForce? Contact our support team at (661) 384-7070 for further guidance.
AnswerForce Features
Customized Live Call Handling
AnswerForce features 24/7 human-powered live phone answering using pre-approved scripts. This includes managing overflow calls, handling after-hours support, and performing efficient lead intake based on client specifications.
Real-Time Live Chat Answering
The professional virtual receptionists actively monitor and respond to website and Facebook Messenger chat inquiries in real-time. This service ensures that leads and service requests submitted via chat are captured and actioned immediately.
Integrated Appointment Booking
Virtual Receptionists can schedule service calls, estimates, and appointments directly into the client's preferred Field Service Management (FSM) or scheduling software. This automates the sales pipeline by directly booking job details.
Pros And Cons of AnswerForce
Pros
24/7 human coverage ensures zero missed calls or lost leads
Custom scripting provides highly personalized brand representation
Mobile app provides instant call/message notifications to clients
Cons
Staff have limited product knowledge, relying solely on scripts
Limited control over which specific receptionist answers the call
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Frequently Asked Questions
What other apps does AnswerForce integrate with?
AnswerForce integrates with software including Slack, MailChimp, Pipedrive, and Clio.
What level of support does AnswerForce offer?
AnswerForce provides customer support via Phone, Email/Help Desk, and includes personalized script setup assistance with their client success team.
What language does AnswerForce support?
AnswerForce supports bilingual answering (English and Spanish) in all its packages to accommodate a wider customer base.
Who are the typical users of AnswerForce?
AnswerForce is ideal for home and field services, IT service providers, legal and medical offices, small business owners and franchises, and sales or lead qualification teams.
Does AnswerForce have a mobile app?
Yes, AnswerForce offers a mobile app.
What types of pricing plans does AnswerForce offer?
AnswerForce pricing is customized based on your business needs. You can request a personalized quote for exact pricing. You can request a personalized AnswerForce cost quote for your business today.
Does AnswerForce offer an API?
Yes, AnswerForce software offers an API.