Last Updated
Overview
BeInContact unifies voice, email, chat, and social media interactions into one platform, enhancing service quality and agent productivity. A few reviews note minor reporting limitations. However, its scalable design, easy-to-use interface, and robust contact management make it an excellent fit for growing companies looking to simplify customer interactions.
Overall Rating
Based on 2 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
BeInContact Specifications
- Customer Service/Support
- Customer Support Ticketing
- Alerts/Notifications
- API Access
What Is BeInContact?
BeInContact is a robust cloud contact center software designed to streamline customer support for businesses of all sizes. It offers omnichannel communication, Automatic Call Distribution (ACD), and Interactive Voice Response (IVR). These enable faster response times and improved agent efficiency.
By centralizing customer interactions, it helps reduce wait times, enhance service quality, and optimize team performance. Its scalable architecture makes it ideal for growing enterprises seeking to improve customer satisfaction and operational productivity.
BeInContact Pricing
BeInContact price starts at 38€/month/seat. It offers the following pricing plans, available at custom pricing:
- Starter
- Digital
- Voice
- Dialer
- Professional
Disclaimer: The pricing is subject to change.
BeInContact Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce CRM
- Microsoft Dynamics CRM
- Zendesk CRM
- ServiceNow
- Oracle Service Cloud
Who Is BeInContact For?
BeInContact software is ideal for a wide range of industries and sectors, including:
- Contact centers
- Retail services
- Outsourcing
- Financial services
- Healthcare organizations
- IT service firms
Is BeInContact Right For You?
If you are struggling with managing customer interactions efficiently, BeInContact offers a comprehensive cloud contact center solution. It is designed for omnichannel communication, high-quality call recording, and advanced contact management.
The platform is PCI DSS-compliant, ensuring the secure handling of credit card data. It also adheres to GDPR, HIPAA, TCPA, and SOC 2 standards. These certifications, combined with its seamless integrations and cloud reliability, make it an ideal choice for businesses aiming to streamline customer support operations.
Still doubtful if BeInContact is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
BeInContact Features
Cloud Contact Center
BeInContact unifies voice, email, chat, social media, SMS, WhatsApp Business and Teams interactions into a single web-based interface. Agents manage all customer touchpoints seamlessly. This improves response speed, ensures consistent customer journeys, and centralizes contact history for better service delivery.
Recording Software
The software captures and archives inbound/outbound voice calls, chat, email, SMS and digital channel conversations for agents, campaigns or services. All recordings store in MP3/WAV, support sentiment-analysis metadata, and export to external systems. This enables quality control, compliance, and performance auditing.
Contact Management And Ticketing System
BeInContact centralizes customer data and support-ticket workflows, allowing agents to log, track, escalate, and close issues from a unified customer database. It offers 360° customer view, SLA/KPI tracking, history of interactions, and case status. This streamlines after-sales service and improves support efficiency.
Automatic Call Distributor (ACD)
This feature intelligently routes each incoming contact — calls, chats, emails, SMS or social-media messages — to the most appropriate available agent or IVR. This matches skills or priority and reducing wait times. This ensures faster resolution, higher customer satisfaction, and optimized agent productivity.
Interactive Voice Response (IVR)
This BeInContact feature provides a customizable, graphical-flow IVR system that lets callers self-serve via voice or keypad. It also helps with auto-route interactions, and access information without human agents. Businesses reduce wait-times, streamline call handling, and deliver efficient customer service from the first call.
Pros And Cons of BeInContact
Pros
Intuitive and user‑friendly interface
Flexible and powerful contact‑center tool
Stable platform with low maintenance needs
Cons
Reporting customization remains overly rigid
Occasional connectivity problems and freezes
BeInContact Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Machinery, 500+ employees
Less than a year
“smooth Device Management”
Pros
One feature I truly liked was the ability to manage and select different phone devices for communication. It's a must-have for me because it allows me to use any type of audio tool that adapts to my work environment and location at any given moment. This flexibility makes my workflow much more efficient. I also find the interface simple and intuitive which helps me navigate through the portal quickly. Plus, I can access it from my mobile device whenever needed making it incredibly convenient and reliable on the go.
Cons
The only real drawback I've noticed is the lack of a proper personal and team contact directory. While there is a feature that partially fills this gap, it doesn't fully meet my needs. Having a complete and well-organized address book would significantly improve the overall functionality of the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Marketing and Advertising, 51-100 employees
More than a year
“User-Friendly Communication Platform”
Pros
I really like how highly customizable this platform is.. it's very user-friendly and I appreciate the strong level of customer care. Whenever I use it, everything feels intuitive and tailored to my needs. this makes my overall experience smooth and enjoyable.
Cons
I feel that the basic interface could use some improvements. While it works well overall, a more modern and refined design would make it even better and enhance the overall user experience.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
Does BeInContact offer an API?
Yes, it offers an API.
What language does BeInContact support?
BeInContact supports English language.
What other apps does BeInContact integrate with?
The platform supports integration with multiple systems and platforms, such as Salesforce CRM, Microsoft Dynamics CRM, Zendesk CRM, ServiceNow, and more.
Who are the typical users of BeInContact?
BeInContact is ideal for a wide range of industries and sectors, including customer support, financial services, healthcare, e-commerce, and telecommunications.
What level of support does BeInContact offer?
BeInContact provides comprehensive support through phone, email, and chat.
Does BeInContact offer a mobile app?
No, BeInContact doesn’t offer a mobile app.
What types of pricing plans does BeInContact offer?
BeInContact pricing starts at 38€/month/seat. The plans it offers include Starter, Digital, Voice, Dialer, and Professional. Contact us for a BeInContact cost estimate.