Last Updated Feb 14, 2025
Overview
Overall Rating
Based on 10 users reviews
4.3
Rating Distribution
Positive
80%
Neutral
10%
Negative
10%
Pros And Cons of CommBox
Pros
Multi-language support for the conversations
Automated ticket creation and assignment
Real-time analytics and insights
Highly customizable chat options
Cons
Dashboard needs simplification, according to some software users
Notification systems may cause occasional glitches
Some users suggest that the delays in loading new conversations should be improved
Frequently Asked Questions
CommBox offers support through 24/7 email, phone, and WhatsApp, as well as remote training and a knowledge base.
CommBox is typically used by businesses in telecom, retail, insurance, healthcare, finance, automotive, logistics, hospitality, utilities, education, and government, focusing on digital customer service, sales, and HR.
The CommBox cost is available on request and tailored to the specifics of each business’s size and needs.
CommBox supports around 22 languages, including English, German, French, Arabic, Turkish, Dutch, Spanish, Portuguese, and Hebrew.
CommBox has integration arrangements with Oracle Service Cloud, Priority ERP, SAP C4C CRM, SysAid, Salesforce, and Microsoft Dynamics CRM.
Yes, CommBox has a mobile app for Android and iOS users.
Yes, CommBox provides an API.