Conversational Intelligence: Pricing, Free Demo & Features

Last Updated Jan 20, 2026

Overview

Conversational Intelligence is an extensive customer service platform that produces generative AI transcriptions and live summaries to remove manual call analysis and speed agent coaching. While the platform’s performance can be slow under extensive load, it improves ‘CSAT’ and reduces contact-center costs through analytics and automated workflows.

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Starting Price

Custom

Conversational Intelligence Specifications

Phone Support
Call Center Management
Analytics And Reporting
Automated Responses And Chatbots
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Customer Feedback Surveys

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What Is Conversational Intelligence?

Conversational Intelligence is a cloud-based customer service platform that analyzes customer conversations across voice, chat, and email to produce automated transcripts, summaries, sentiment, and topic signals. It identifies causes of long calls, repeat contacts and customer friction, then surfaces patterns and recommendations for coaching, process fixes and product improvements. The platform also automates workflows to reduce admin, accelerates agent coaching with real call examples, and centralizes conversational insights for cross-functional teams.

Conversational Intelligence Pricing

Conversational Intelligence pricing varies according to the following customized plans:

Resolve Plan
Impress Plan
Power Plan

Get a Conversational Intelligence price customized to your business requirements and budget.

Disclaimer: The pricing is subject to change.

Conversational Intelligence Integrations

Conversational Intelligence software integrates with a wide range of apps, including:

Book a free Conversational Intelligence demo to explore/learn more about the integration arrangements.

Who Is Conversational Intelligence For?

Conversational Intelligence is suitable for the following sectors:

Retail
Travel and hospitality
Public sector
Energy and utilities
Banking
Insurance

Is Conversational Intelligence Right For You?

Conversational Intelligence software is suitable for businesses aiming to convert conversation data into operational improvements, faster coaching cycles, and measurable ‘CX’ gains. It provides real-time summaries and AI prompts that cut admin time, highlights repeat contact drivers and knowledge gaps, and supplies the analytics needed to reduce handling time and boost ‘CSAT’.

Still not sure if Conversational Intelligence is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.

Conversational Intelligence Features

Real Insights

Conversational Intelligence analyzes conversations across voice, chat and email to produce transcripts, sentiment, topics and trend signals. It delivers dashboards and reports that enable cross-functional teams to act on customer feedback and improve service outcomes.

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Smarter Coaching

The software highlights individual strengths and performance gaps by extracting real call examples and trend insights for managers. It presents targeted coaching opportunities and best-practice examples to accelerate agent development.

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Smart Call Automation

The system generates live summaries and transcriptions using generative AI to remove manual call analysis and cut admin time. It triggers automated workflows, and real-time prompts streamline routing, follow-ups and case creation.

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Quality Management

The platform automates ‘QA’ by transcribing, scoring and summarizing calls for efficient review and compliance checks. It produces AI-driven scorecards and quality metrics that support scalable coaching and continuous improvement.

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Pros And Cons of Conversational Intelligence

A quick look at Conversational Intelligence's strengths and weaknesses to
help you decide if it's the right fit

Pros

Provides ‘Generative AI’ transcriptions and live summaries
Offers cross-channel coverage
Delivers real-time agent Co-Pilot support
Automates ‘QA’ and AI-driven coaching

Cons

Updates may slow down implementation time
Extensive capabilities may initially overwhelm users

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does Conversational Intelligence integrate with?

Conversational Intelligence software integrates with a wide range of apps including Genesys, Zendesk Suite, Salesforce, Calabrio, Aircall, Microsoft Dynamics, Twilio software, and more.

Who are the typical users of Conversational Intelligence?

The typical users of Conversational Intelligence include sectors like retail, travel and hospitality, public sector, energy and utilities, banking, and insurance.

Does Conversational Intelligence have a mobile app?

No, Conversational Intelligence does not offer a mobile app.

What types of pricing plans does Conversational Intelligence offer?

The vendor offers customized pricing plans according to different business needs. It offers a Resolve Plan, an Impress Plan, and a Power Plan. All these plans offer customized pricing. Get a customized Conversational Intelligence cost breakdown for your business today.

What level of support does Conversational Intelligence offer?

Conversational Intelligence offers support through email, phone number, and form submission.

Does Conversational Intelligence offer an API?

Yes, Conversational Intelligence does offer an API.

What language does Conversational Intelligence support?

Conversational Intelligence software supports English, Danish, Norwegian, and Swedish.