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Overview
Conversational Intelligence is an extensive customer service platform that produces generative AI transcriptions and live summaries to remove manual call analysis and speed agent coaching. While the platform’s performance can be slow under extensive load, it improves ‘CSAT’ and reduces contact-center costs through analytics and automated workflows.
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Starting Price
Custom
Conversational Intelligence Specifications
Phone Support
Call Center Management
Analytics And Reporting
Automated Responses And Chatbots
What Is Conversational Intelligence?
Conversational Intelligence is a cloud-based customer service platform that analyzes customer conversations across voice, chat, and email to produce automated transcripts, summaries, sentiment, and topic signals. It identifies causes of long calls, repeat contacts and customer friction, then surfaces patterns and recommendations for coaching, process fixes and product improvements. The platform also automates workflows to reduce admin, accelerates agent coaching with real call examples, and centralizes conversational insights for cross-functional teams.
Conversational Intelligence Pricing
Conversational Intelligence pricing varies according to the following customized plans:
- Resolve Plan
- Impress Plan
- Power Plan
Disclaimer: The pricing is subject to change.
Conversational Intelligence Integrations
Conversational Intelligence software integrates with a wide range of apps, including:
- Genesys
- Zendesk Suite
- Salesforce
- Calabrio ONE
- Aircall
- Microsoft Dynamics
- Twilio software
Who Is Conversational Intelligence For?
Conversational Intelligence is suitable for the following sectors:
- Retail
- Travel and hospitality
- Public sector
- Energy and utilities
- Banking
- Insurance
Is Conversational Intelligence Right For You?
Conversational Intelligence software is suitable for businesses aiming to convert conversation data into operational improvements, faster coaching cycles, and measurable ‘CX’ gains. It provides real-time summaries and AI prompts that cut admin time, highlights repeat contact drivers and knowledge gaps, and supplies the analytics needed to reduce handling time and boost ‘CSAT’.
Still not sure if Conversational Intelligence is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Conversational Intelligence Features
Conversational Intelligence analyzes conversations across voice, chat and email to produce transcripts, sentiment, topics and trend signals. It delivers dashboards and reports that enable cross-functional teams to act on customer feedback and improve service outcomes.
The software highlights individual strengths and performance gaps by extracting real call examples and trend insights for managers. It presents targeted coaching opportunities and best-practice examples to accelerate agent development.
The system generates live summaries and transcriptions using generative AI to remove manual call analysis and cut admin time. It triggers automated workflows, and real-time prompts streamline routing, follow-ups and case creation.
The platform automates ‘QA’ by transcribing, scoring and summarizing calls for efficient review and compliance checks. It produces AI-driven scorecards and quality metrics that support scalable coaching and continuous improvement.
