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Overview
Custify is a premier customer success software designed specifically for B2B SaaS companies to reduce churn and increase customer lifetime value. While the initial data mapping during integration can be complex, the platform’s ability to provide a 360-degree view of the customer lifecycle is unparalleled.
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Starting Price
Custom
Custify Specifications
Analytics And Reporting
Customer Feedback Surveys
Self-Service Portal
Customer Profiles
What Is Custify?
Custify is an all-in-one Customer Success Platform (CSP) that helps SaaS businesses monitor product adoption, assess portfolio health, and identify expansion opportunities. It unifies data from various sources—including CRMs, support tools, and the product itself—to create a single ‘source of truth’ for customer success managers (CSMs). By automating repetitive manual tasks and providing actionable alerts, Custify enables teams to focus on high-value activities like relationship building and strategic account planning. It is built to turn reactive support into proactive success, ensuring that customers realize the full value of their subscription throughout their entire journey.
Custify Pricing
Disclaimer: The pricing is subject to change.
Custify Integrations
The software supports integration with multiple systems and platforms, such as:
- Aircall software
- Pendo software
- Amplitude Analytics software
- Snowflake
- BigQuery
- Chargebee
Who Is Custify For?
Custify software is ideal for a wide range of B2B SaaS organizations, including:
- SaaS Startups
- Mid-Market SaaS Firms
- Enterprise Software Vendors
- Subscription-Based Businesses
- Product-Led Growth (PLG) Companies
Is Custify Right For You?
Custify is the premier choice for customer success professionals who struggle with ‘data silos’ and reactive churn management. Its standout feature is Customer Health Scoring, which allows you to define custom KPIs and weightings to see exactly which accounts are at risk or ready for an upsell. Recognized for its ‘playbook-driven’ architecture, it allows organizations to automate low-touch workflows so CSMs can focus on white-glove tasks. This platform is a definitive problem solver for Head of Customer Success and Operations Leaders who need to manage hundreds of accounts with absolute certainty.
Still unsure about Custify features? Contact us at (661) 384-7070 for further guidance.
Custify Features
The software allows teams to get a holistic view of every customer interaction. Custify consolidates product usage data, support tickets, and communication history into a single dashboard, providing CSMs with the full context of a customer’s health and lifecycle stage.
Teams can scale their outreach without adding headcount. This feature allows you to trigger automated email sequences or internal tasks based on specific customer behaviors, such as a drop in product usage or the completion of an onboarding milestone.
The software helps identify at-risk accounts before it's too late. Custify allows you to build complex health scores using various data points (e.g., login frequency, feature adoption, NPS), giving you an instant visual indicator of account status.
