What Is Pendo?

Overview

Pendo is a cloud-based project management software that streamlines project workflows and enhances team collaboration. It helps you understand user behavior, measure product adoption, and deliver in-app guidance.

With its user-friendly interface and comprehensive features, Pendo software enables organizations to effectively plan, track, and manage projects from initiation to completion. Its key features include task management, resource allocation, real-time project updates, collaboration tools, feedback collection, and analytics.

What Is Pendo Best For?

Pendo is best known for its intuitive Kanban boards, allowing users to quickly visualize and manage their projects. Drag-and-drop tasks, customize columns, and track progress effortlessly, empowering teams to collaborate efficiently and stay organized throughout the project lifecycle.

Pendo Pricing

Pendo pricing plans are listed below:

  • Free: $0
  • Starter: $7000 per year
  • Growth: Customized Plan
  • Portfolio: Customized Plan

You can click Get Pricing to find out the most suitable Pendo pricing plan for your organization.

Pendo Integrations

The software integrates with the following third-party applications:

  • HubSpot
  • Intercom
  • Jira
  • Okta
  • Zendesk

How Does Pendo Work?

Here’s how you can get started with Pendo software after installation:

  • Access the intuitive dashboard that overviews ongoing projects, tasks, and milestones
  • Navigate through different project modules, such as task management, resource allocation, and time tracking
  • Add tasks and subtasks to break down the project's objectives into manageable units
  • Assign responsible team members, set due dates, and add relevant details to each task
  • Utilize Kanban boards to visualize the project's progress. Drag and drop tasks between customizable columns to reflect their status
  • Leave comments on tasks, share files, and tag team members
  • Review the project's status using the dashboard and reporting features
  • Update task progress, mark completed items, and adjust timelines as needed to keep the project on track

For a free Pendo demo, click Watch Demo to access a comprehensive video walkthrough of the software.

Who Is Pendo For?

Pendo software caters to organizations of all sizes, from small businesses to large enterprises. It serves a wide range of industries and departments, including the following:

  • Software development
  • Internet technology
  • E-commerce
  • Marketing
  • Media
  • Education
  • Government agencies

Pendo Features

The key features of Pendo are discussed below:

  • Task Management

Efficiently create, assign, and track tasks with Pendo software. This ensures that everyone stays organized and on top of their responsibilities, improving project efficiency and timely completion.

  • Resource Allocation

Pendo software enables optimized resource allocation by allowing you to assign team members to specific tasks and projects based on their availability and skills. This feature ensures that workloads are evenly distributed, and resources are used effectively, enhancing productivity and project outcomes.

  • Real-time Project Updates

Pendo gives access to a centralized dashboard that overviews ongoing projects, task statuses, and critical milestones. Real-time visibility ensures that project stakeholders are always up to date and can take proactive measures to address any risks that may arise during the project lifecycle.

  • Collaboration Tools

Product managers, developers, and customer success teams can easily access and review customer feedback. Pendo software allows for collaborative discussions on feature priorities. This promotes cross-functional teamwork and ensures that customer needs are effectively addressed.

  • Feedback collection

Pendo enables users to effectively record and prioritize customer feature requests to make informed decisions about their product roadmap. With Pendo, users can easily communicate with customers, providing updates on the status of their feature requests. This closed-loop feedback system fosters a strong relationship between the organization and its user base.

  • Analytics

By leveraging Pendo's analytics capabilities, organizations can analyze and derive insights from customer feedback data. This data-driven approach enables product teams to understand user preferences, identify trends, and make data-informed decisions about feature enhancements and new product offerings.

Is Pendo Right For You?

Are you seeking a project management software streamlining productivity on a centralized platform? Pendo has been recognized for its excellence in project management and has gained popularity among many clients, like Morgan Stanley, Robot, Zendesk, OpenTable and more.  

The software offers high-level security measures to safeguard sensitive information and accommodate growing project portfolios and team sizes. Scalable add-on features will help meet specific project management needs.

Unsure if Pendo is the right fit for their organization? Our dedicated customer support team is available to provide personalized help. You can contact us at (661) 384-7070 for any queries and make an informed decision.

Pendo Pricing Plans

  • Free
  • Starter
  • Growth
  • Portfolio
$
0 / year
$
7000 / year
$
24 / month
$
24 / month
 
(Free features)
 
(Free + Starter features)
 
(Growth features)
 
(Growth + Portfolio features)
  • Up to 500 monthly active users
  • Product analytics
  • In-app guides
  • Net promoter score (NPS) Pendo branded
  • Roadmaps
  • Up to 10,000 monthly active users
  • Net promoter score (NPS)
  • Product Analytics
  • In-app guides
  • Cross-app reports
  • Portfolio summary

Pendo Features

Check

Access Controls/Permissions

Check

Budget Management

Check

Data Import/Export

Check

Employee Management

Check

Milestone Tracking

Check

Planning Tools

Check

Strategic Planning

Check

Task Management

Check

Visual Workflow Management

Check

Workflow Management

Check

Process Modeling & Designing

Check

Real Time Reporting

Check

Timeline Management

Check

Activity Tracking

Check

Remote Support

PROS

CONS

  • Project management capabilities
  • Steep learning curve, according to some Pendo reviews 
  • Seamless third-party integrations 
  • Free version available 
  • Frequently Asked Questions (FAQs)

    Does Pendo offer an API?

    Yes, Pendo offers an API.

    Does Pendo support mobile devices?

    Yes, Pendo supports mobile devices.

    What language does Pendo support?

    The software supports several languages, including English, Spanish, and French.

    What level of support does Pendo offer?

    The software offers the following support options: chat, knowledge base, Email/ help desk, and phone support.

    What other apps does Pendo integrate with?

    Pendo software integrates with HubSpot, Intercom, Jira, Zendes, Okta and more.

    What types of pricing plans does Pendo offer?

    The software offers various pricing plans, including a free plan and a starter plan starting at $7,000 per year.

    Who are the typical users of Pendo?

    Pendo is used in different industries, including technology companies, e-commerce companies, media companies, education companies and government agencies.

    Pendo Pricing

    Small Organization

    Within Budget

    Medium Organization

    Within Budget

    Large Organization

    Within Budget

    Pendo reviews

    Overall Rating

    40 Reviews

    Excellent
    65%
    Good
    30%
    Average
    5%
    Poor
    0%
    Terrible
    0%

    Powerful, highly customizable and easy-to-use software.

    August 2023

    Arthur

    Consumer Goods

    Pros:
    Cons:
    Some concerns pertain to the application side, such as better IDs and URLs. Guide options were initially unclear, but Pendos feature updates have improved clarity.

    Lifesaver! We all the ways we can communicate with out customers

    July 2023

    Julie

    Information Technology and Services

    Pros:
    Cons:
    The wealth of data can be overwhelming initially, though this dissipates with time and familiarity.

    Effective tool for monitoring user behavior & acquiring accurate insights to inform decision-making

    July 2023

    Sally

    Machinery

    Pros:
    Pendo streamlines user activity tracking, providing valuable insights for well-informed decisions. Its ability to reveal intricate insights greatly aids analysis, combined with comprehensive dashboards and integration with other tools.
    Cons:
    Pendos features took time to fully understand during initial use.

    It is a great tool for analysis, easy to use and with great support.

    May 2023

    Carmen

    Pharmaceuticals

    Pros:
    Pendos analytics tool significantly aids in understanding customer behavior, leading to informed decisions. It enables tracking of feature usage, facilitating data-driven improvements and targeted efforts.
    Cons:
    Pendos learning curve can be a bit demanding initially, but its benefits become evident with familiarity.

    Very easy to use efficient tool for analysis.

    May 2023

    Antonio

    Automotive

    Pros:
    Pendo proves highly valuable for comprehending product adoption and customer interaction, offering insights into feature usage and behavior. It simplifies tracking and analyzing user actions, aiding in ticket resolution and validation of changes.
    Cons:
    While Pendos segmentation is robust, CSV import for other field IDs and certain widget enhancements could be considered.

    Very easy to use efficient tool for analysis.

    May 2023

    Antonio

    Automotive

    Pros:
    Pendo proves highly valuable for comprehending product adoption and customer interaction, offering insights into feature usage and behavior. It simplifies tracking and analyzing user actions, aiding in ticket resolution and validation of changes.
    Cons:
    While Pendos segmentation is robust, CSV import for other field IDs and certain widget enhancements could be considered.

    the ideal solution for measuring website traffic and visitor engagement.

    April 2023

    Raad

    Consumer Goods

    Pros:
    Pendos advanced tracking and monitoring capabilities enable a deep understanding of visitor behavior on our website. It assists in assessing the effectiveness of attracting visitors and devising strategies for improvement.
    Cons:
    While Pendo is an excellent tool, beginners might need some time to grasp its features. However, becoming proficient is rewarding.

    Challenging Start, Confusing Training

    March 2023

    Pauline

    Law Practice

    Pros:
    In my experience, Leap worked effectively on my iPad and had useful features like dictation to convert speech into text. It also provided the ability to work with PDFs and integrate with Bylawyers and Law connect.
    Cons:
    Unfortunately, Leap did not deliver on its promise of full legal aid capability, which was disappointing for our team. Additionally, the training provided was confusing and made it difficult for all users to get started.

    Expensive Solution with Great Features

    March 2023

    Benard

    Law Practice

    Pros:
    I found Leap to be a great software solution for our needs. It offered comprehensive UCPR forms and templates that proved to be very convenient in our work.
    Cons:
    The main drawback of Leap was its high cost, exceeding $600 per month per user from my recollection. We were also locked into a lengthy 3-year contract, which significantly limited our options and eventually led us to switch to a different solution.

    Law Connect Demonstration Insights

    March 2023

    Katie

    Law Practice

    Pros:
    The training session provided for Leap was excellent. It introduced me to various new features and functionalities that I was previously unaware of.
    Cons:
    There are no significant concerns or dislikes, except for occasional technical issues when the software is not functioning properly.

    Leap Review from a Mac Users Perspective

    March 2023

    Amy

    Law Practice

    Pros:
    One of the standout aspects of Leap is its ease of use, making it convenient for daily operations. Additionally, its integration with LA billing streamlines our billing processes.
    Cons:
    A limitation we encountered as Mac users was the unavailability of a desktop version. This restricted us to using Leap only on non-Mac devices, which was inconvenient at times.

    Positive Experience with Leap

    March 2023

    Julie

    Law Practice

    Pros:
    Cons:
    To my knowledge, I havent come across any aspects of Leap that I dislike.

    Advisor Support and Helpdesk Experience

    February 2023

    Karin

    Law Practice

    Pros:
    Cons:
    One minor drawback is that finding the appropriate guides to assist with certain tasks can sometimes be hit or miss.

    Needs Work

    February 2023

    Laura

    Computer Software

    Pros:
    I have found that Pendo seamlessly integrates with various software applications, which has been incredibly helpful in streamlining our workflows. When the integrations work as expected, it significantly enhances our productivity and efficiency.
    Cons:
    One issue we have encountered is that the data points we set up within Pendo often change from what we initially configured. This inconsistency makes it difficult to fully trust the data integrations, which can be frustrating and impact decision-making.

    The software that allows you to understand your products through the customers experiences.

    February 2023

    Alban

    Animation

    Pros:
    Cons:
    The software is well-designed, and I have not encountered any significant problems with it so far. I am thoroughly enjoying its functionality without any issues.

    Call us at

    (661) 384-7070

    Call us at

    (661) 384-7070