Last Updated
Overview
Pendo is the ultimate product experience platform that helps you create better products for your customers and employees. With Pendo, you can track user behavior, gather feedback, offer guidance, and increase the adoption of your products. Discover Pendo pricing and how it can help you achieve your product goals and delight your users.
Overall Rating
Based on 6 users reviews
4.3
Rating Distribution
Positive
83%
Neutral
17%
Negative
0%
Starting Price
$0
Pendo Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
What Is Pendo?
Overview
Pendo is a cloud-based project management software that streamlines project workflows and enhances team collaboration. It helps you understand user behavior, measure product adoption, and deliver in-app guidance. With its user-friendly interface and comprehensive features, Pendo software enables organizations to plan, track, and manage projects from initiation to completion. Learn more about Pendo pricing, features, and other benefits in this review.
What Is Pendo Best For?
The software is known for its comprehensive product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities. Its unique feature is the ability to provide these solutions without requiring technical skills, setting it apart from competitors.
Pendo Pricing
The vendor offers three subscription plans tailored to the organization's needs:
The following are the pricing plans:
- Free - $0
- Growth - Custom pricing
- Portfolio - Custom pricing
Disclaimer: The pricing is subject to change.
Pendo Integrations
The software integrates with various third-party applications, including:
- HubSpot
- Jira
- Zendesk
- Intercom
- Salesforce
- Slack
How Does Pendo Work?
Here’s how you can get started with the Pendo software after logging in:
- Access the intuitive dashboard that overviews ongoing projects, tasks, and milestones
- Navigate through different project modules, such as task management, resource allocation, and time tracking
- Add tasks and subtasks to break down the project's objectives into manageable units
- Assign responsible team members, set due dates, and add relevant details to each task
- Utilize Kanban boards to visualize the project's progress. Drag and drop tasks between customizable columns to reflect their status
- Leave comments on tasks, share files, and tag team members
- Review the project's status using the dashboard and reporting features
- Update task progress, mark completed items, and adjust timelines as needed to keep the project on track
Who Is Pendo For?
The software caters to organizations of all sizes, along with several industries and departments, including:
- Healthcare
- Public sector
- Non-profits
- EdTech and Digital Learning
- Financial services
Is Pendo Right For You?
Are you seeking project management software to streamline productivity on a centralized platform? Pendo has been recognized for its excellence in project management and has gained popularity among many clients, like Morgan Stanley, Robot, Zendesk, OpenTable and more.
The software offers high-level security measures to safeguard sensitive information and accommodate growing project portfolios and team sizes. Scalable add-on features will help meet specific project management needs.
Still not sure if Pendo is the right fit for their organization? Contact us at (661) 384-7070, and our support team will help you make an informed decision.
Pendo Features
Task Management
The Pendo software is a comprehensive platform enabling users to create, assign, and track tasks efficiently. Its task management feature enhances project allocation among team members, ensuring everyone stays organized and promoting equal responsibility distribution, leading to timely project completion.
Resource Allocation
The Pendo software enables optimized resource allocation by allowing you to assign team members to specific tasks and projects based on their availability and skills. This feature ensures that workloads are evenly distributed, promoting effective resource utilization and enhancing productivity and project outcomes.
Collaboration Tools
Product managers, developers, and customer success teams can conveniently access and review customer feedback through the Pendo software. It facilitates collaborative discussions on feature priorities, fostering cross-functional teamwork and effectively addressing customer needs.
Real-time Project Updates
The software offers a centralized dashboard that overviews ongoing projects, task statuses, and critical milestones. This real-time visibility ensures that project stakeholders are always up to date and empowers them to take proactive measures in addressing any potential risks that may arise throughout the project lifecycle.
Analytics
By leveraging Pendo's analytics capabilities, organizations can analyze and derive valuable insights from customer feedback data. This data-driven approach empowers product teams to understand user preferences, identify trends, and make informed decisions based on data on feature enhancements and new product offerings.
Feedback Collection
Pendo enables users to efficiently record and prioritize customer feature requests, empowering them to make informed decisions about their product roadmap. Through Pendo, users can easily communicate with customers, providing timely updates on the status of their feature requests. This closed-loop feedback system fosters a strong relationship between the organization and its user base.
Pros And Cons of Pendo
Pros
Robust project management capabilities
Seamless third-party integrations
Free version available
Cloud-based accessibility
Cons
Limited customization options, according to some Pendo reviews
Minor bugs and glitches
Customer service can be improved
Pendo Reviews
Total 6 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars33%
3
Stars17%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 201-500 employees
“User friendly non-intrusive digital tracking tool”
Pros
It offers one of the greatest usage trackings I have ever seen. It is very easy to use the ‘Funnels’ to track when and if a user has completed the desired task from beginning to end. Pendo offers a deep insight into our customer base with complete information on what features they interact with or how much time they spent looking at a certain page of our app.
Cons
Pendo handles the URLs unconventionally. They are strictly case-sensitive. We were forced to tag the URLs with both the lower and uppercase variations. It just cost us more time, thats all.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Banking, 500+ employees
“This powerful analysis tool suitable for all types of businesses”
Pros
With Pendo's powerful search and data collection options we have experienced faster operations leading to improved performance within our team. It has been invaluable in monitoring the trustbuilding process with customers through our social media advertisements. The quick search feature integrated with all platform options allows for excellent flexibility enabling us to sort results based on product type target groups and customer behavior. The customizable dashboards and userfriendly reports make it easy to understand the data and make informed decisions. The collaborative aspect of the platform has been particularly beneficial as it facilitates discussions and helps us set accurate timelines for implementing necessary actions.
Cons
Mastering the platform does require a significant amount of effort. Occasionally we come across errors in the collected data or face challenges in finding the desired information. In some cases these issues may be due to improper setup or user error which can impact the accuracy of the data.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Computer Software, 51-100 employees
“Couldnt imagine life without this product.”
Pros
One of the standout features of Pendo is the ability to post announcements related to our products events and training directly within the platform. This alternative outlet for communication with our clients has proven to be highly effective especially when emails don't always capture their attention. It has provided us with an additional means of engagement.
Cons
Certain areas of the tool are not as intuitive as others. Personally I have faced some difficulties when trying to edit existing resources within the Resources Guide section. It would be helpful if this aspect of the tool could be improved for smoother navigation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Frequently Asked Questions
Does Pendo offer an API?
Yes, the software has an API available for use.
What language does Pendo support?
The software supports English, French, German and Greek.
What other apps does Pendo integrate with?
Pendo integrates with various third-party applications, including Jira, Okta, Zendesk, Salesforce, HubSpot, Intercom, Algolia, and Slack.
Does Pendo support mobile devices?
The software supports mobile devices.
How much does Pendo cost?
Pendo offers a range of pricing plans: Free at $0, Starter at $7000/year, and customized plans for Growth and Portfolio to cater to diverse organizational needs.
Who are the typical users of Pendo?
Pendo project management software is versatile, catering to organizations of all sizes across various industries such as, e-commerce, software development, internet technology marketing, media, education, and government agencies.
What level of support does Pendo offer?
Pendo management provides support through various channels, including chat, a comprehensive knowledge base, email/help desk assistance, and direct phone support.
Why do leading companies choose the Pendo all-in-one platform?
The comprehensive Pendo platform provides consolidated tools for improving product and customer experiences which reduces manual effort. When compared to point solutions, it offers customized, straightforward pricing and is easy for both technical and non-technical users to derive value - which is why leading brands select it.
How does Pendo help companies achieve a product-led transformation?
Pendo takes a staunch product-led approach and provides an all-in-one platform to enable data-driven, iterative development, which helps companies optics deliver digital experiences customers truly want and thereby achieve a product-led business transformation.
How do customers rely on Pendo's digital solutions?
Customers around the world rely on Pendo to deliver breakthrough digital experiences for their users. Through tools like analytics, in-app guidance and feedback, Pendo helps product and customer communities optimize engagement and workflows.
How does Pendo serve digital leaders everywhere?
Pendo helps product and digital leaders everywhere optimize experiences and learn from each other through its globally accessible product experience platform and Mind the Product community. These thought leaders leverage tools designed for distributed teams around the world.
How does Pendo leverage the world's largest community to improve user onboarding?
Pendo taps into the world's largest community of product experts. Pendo improves organization's optimize user onboarding. Leaders leverage collective intelligence through the community to ideate, test and refine onboarding strategies.