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Overview
CXInfinity streamlines customer engagement by unifying digital and voice channels, aiding in seamless journey management. Despite a licensing model that can be tricky to navigate, the platform’s high customization potential and ability to bridge legacy systems with modern digital channels make it a compelling choice for engagement handling.
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Starting Price
Custom
CXInfinity Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is CXInfinity?
CXInfinity is a digital engagement platform designed to unify customer interactions across multiple channels into a single interface. It integrates seamlessly with existing telephony systems, allowing businesses to adopt digital messaging without replacing core infrastructure. The software centralizes chat, social media, and email, ensuring agents have immediate access to customer context. By streamlining data access, CXInfinity reduces average handling times and empowers teams to deliver personalized support experiences efficiently, solving the critical pain point of fragmented communication silos.
CXInfinity Pricing
CXInfinity Integrations
The software supports integration with multiple systems and platforms, such as:
- HubSpot
- Zendesk
- Microsoft Dynamics
- Oracle
- Service Now
Who Is CXInfinity For?
CXInfinity is ideal for a wide range of industries and sectors, including:
- Healthcare
- Insurance
- Government
- Telecom
- Retail
Is CXInfinity Right For You?
CXInfinity is the premier choice for organizations seeking to layer modern digital capabilities onto legacy voice infrastructure without a disruptive overhaul. Its standout capability is its unified desktop, which aggregates data from disparate core systems like Epic and Jack Henry directly into the agent interface. This niche focus makes it exceptionally suited for regulated industries like healthcare and banking that require strict compliance and deep integration. Recognized for reducing agent toggle tax, the software offers a strategic path to omnichannel maturity.
Are you still not sure about CXInfinity and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
CXInfinity Features
CXInfinity provides a consolidated desktop that aggregates voice, chat, email, and social interactions into one view. This eliminates the need for agents to toggle between screens, ensuring they have complete context of the customer journey, which significantly boosts productivity and reduces frustration.
The platform leverages advanced conversational AI to automate routine inquiries and level-one support tasks. These intelligent bots handle repetitive customer questions 24/7, allowing human agents to focus on complex problem-solving while ensuring customers receive instant, accurate responses across digital channels.
The software enables high-definition video chat and secure co-browsing capabilities directly within the chat interface. These visual tools allow agents to guide customers through complex web processes in real-time, increasing trust and resolution speeds, which is particularly valuable for banking and healthcare scenarios.
This feature allows teams to design, execute, and monitor proactive outreach campaigns via SMS, email, and WhatsApp. It integrates tightly with the agent workspace, enabling seamless handling of customer responses to marketing initiatives, thereby converting service interactions into potential sales or retention opportunities.
