Last Updated
Overview
Eckoh offers secure customer engagement solutions, helping enterprises protect sensitive data across voice and digital channels while ensuring payment card industry data security standards (PCI DSS) compliance. Despite occasional complexity during initial setup, its system-agnostic tools, real-time data masking, and hybrid contact center expertise make Eckoh a reliable partner for scalable, compliant customer interaction management.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Eckoh Specifications
- LIve Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Eckoh?
Eckoh delivers secure customer engagement solutions that help businesses protect sensitive payment and personal data across voice, chat, and digital platforms. Its secure engagement suite empowers contact centers to close security gaps and maintain high compliance standards. The platform supports hybrid work environments and enhances agent productivity through system-agnostic tools. Suitable for enterprises navigating complex compliance needs, Eckoh ensures flexible deployment while improving customer trust and operational control.
What Is Eckoh Best For?
Eckoh provides secure payment solutions that help contact centers reduce fraud and meet regulatory standards across voice and digital channels. Its tools enable safe transactions without disrupting existing systems. As both a provider and operator, Eckoh brings real-world expertise. It helps safeguard cardholder data, ensures PCI DSS compliance, and secures multi-channel customer interactions.
Eckoh Pricing
Eckoh Integrations
The software supports integration with multiple systems and platforms, including:
- AWS
- Avaya
- Azure
- Stripe
- Amazon Connect software
- Zoom
Who Is Eckoh For?
Eckoh software is ideal for a wide range of industries and sectors, including:
- Retail and hospitality
- Banking and insurance
- Energy and utilities
- Healthcare
- Telecoms and media
- Public sector
Is Eckoh Right For you?
If your organization seeks a trusted partner to strengthen customer interaction security while navigating industry regulations, Eckoh offers a solution grounded in experience and innovation. The company brings decades of expertise to enhancing how businesses manage risks in evolving contact center environments.
Backed by Bridgepoint, Eckoh continues to expand its capabilities through strategic investments and product development. Its patented technologies help businesses streamline engagement strategies while adapting to shifts in consumer expectations and regulatory pressure.
Still doubtful if Eckoh is the right fit for you? For further assistance, contact our customer support staff at (661) 384-7070.
Eckoh Features
Secure Chat Payments
Secure chat payments enable customers to make payments or submit personal data directly within a chat session, without being redirected. With support for 3D Secure and digital wallets, it reduces drop-offs and enhances user trust. Real-time tracking and agent-friendly interfaces improve service quality and operational efficiency.
Real-Time Data Masking
This feature prevents sensitive customer information from entering your systems by masking it as it's transmitted across channels and platforms. It safeguards data such as phone numbers, policy numbers, and emails, ensuring compliance, preserving privacy, and maintaining business continuity without altering existing workflows or integrations.
DTMF Suppression
Dual-tone multi-frequency (DTMF) suppression masks keypad tones during phone payments, preventing card data from being heard or recorded. It enables secure transactions while maintaining uninterrupted communication between agents. This reduces fraud risk, supports call recording, and simplifies PCI DSS compliance by removing data exposure points.
Visual Self-Service
Visual self-service provides customers with an app-like experience, featuring interactive menus on their devices. It enables faster issue resolution, seamless channel shifting, and easier access to documents or videos. This improves satisfaction, reduces call handling time, and helps businesses scale support while lowering service costs.
Call Recording
Eckoh features call recording that securely captures customer conversations and enables on-demand transcription with AI-generated sentiment heatmaps. It helps businesses identify key interactions without having to review hours of calls. Integrated across major telephony systems, it delivers quickly while maintaining data protection and reducing the effort needed for compliance and service improvement.
Pros And Cons of Eckoh
Pros
ChatGuard enables secure payments inside chat
Visual IVR helps improve first-call resolution rates
It protects personal data by masking PII across channels
Cons
Filtering is somehow complex and often misses the expected search results
Integration setup may require technical support
Eckoh Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
Less than a year
“Really good, social media management tool is remarkable!”
Pros
Overall the Social Media monitoring and engagement tool is great. I personally believe it to be very is easy to use and navigate. Plus the live chat support is excellent and the customer service we receive from K2C is also top notch.
Cons
I have nothing much to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than a year
“Smooth account transfer to Engagor during our switch”
Pros
Ross was great in helping us during the switch providing thorough training and the custom smart folders are a standout feature. The tool offers excellent insights and performance making it incredibly useful for our needs.
Cons
The filtering feature is a bit too complicated and does not always give us the results we are looking for.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Frequently Asked Questions
Does Eckoh offer an API?
Yes! Eckoh supports API integration for secure data exchange.
What types of pricing plans does Eckoh offer?
Eckoh offers tailored pricing options to suit specific security and compliance requirements. Get a personalized Eckoh cost quote today!
What level of support does Eckoh offer?
It offers support via phone, email, and knowledge hub.
Who are the typical users of Eckoh?
The platform is used by enterprises in the retail, banking, healthcare, telecom, insurance, energy, and public sectors.
What other apps does Eckoh integrate with?
Eckoh integrates with multiple platforms like AWS, Avaya, Azure, Stripe, Amazon Connect, and Zoom.
Does Eckoh have a mobile app?
No, it does not offer a dedicated mobile app.
What language does Eckoh support?
The platform offers support in the English language.