Overview
Eckoh offers secure customer engagement solutions, helping enterprises protect sensitive data across voice and digital channels while ensuring payment card industry data security standards (PCI DSS) compliance. Despite occasional complexity during initial setup, its system-agnostic tools, real-time data masking, and hybrid contact center expertise make Eckoh a reliable partner for scalable, compliant customer interaction management.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Eckoh Specifications
LIve Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Eckoh?
Eckoh delivers secure customer engagement solutions that help businesses protect sensitive payment and personal data across voice, chat, and digital platforms. Its secure engagement suite empowers contact centers to close security gaps and maintain high compliance standards. The platform supports hybrid work environments and enhances agent productivity through system-agnostic tools. Suitable for enterprises navigating complex compliance needs, Eckoh ensures flexible deployment while improving customer trust and operational control.
What Is Eckoh Best For?
Eckoh provides secure payment solutions that help contact centers reduce fraud and meet regulatory standards across voice and digital channels. Its tools enable safe transactions without disrupting existing systems. As both a provider and operator, Eckoh brings real-world expertise. It helps safeguard cardholder data, ensures PCI DSS compliance, and secures multi-channel customer interactions.
Eckoh Pricing
Eckoh Integrations
The software supports integration with multiple systems and platforms, including:
- AWS
- Avaya
- Azure
- Stripe
- Amazon Connect software
- Zoom
Who Is Eckoh For?
Eckoh software is ideal for a wide range of industries and sectors, including:
- Retail and hospitality
- Banking and insurance
- Energy and utilities
- Healthcare
- Telecoms and media
- Public sector
Is Eckoh Right For you?
If your organization seeks a trusted partner to strengthen customer interaction security while navigating industry regulations, Eckoh offers a solution grounded in experience and innovation. The company brings decades of expertise to enhancing how businesses manage risks in evolving contact center environments.
Backed by Bridgepoint, Eckoh continues to expand its capabilities through strategic investments and product development. Its patented technologies help businesses streamline engagement strategies while adapting to shifts in consumer expectations and regulatory pressure.
Still doubtful if Eckoh is the right fit for you? For further assistance, contact our customer support staff at (661) 384-7070.
Eckoh Features
Secure chat payments enable customers to make payments or submit personal data directly within a chat session, without being redirected. With support for 3D Secure and digital wallets, it reduces drop-offs and enhances user trust. Real-time tracking and agent-friendly interfaces improve service quality and operational efficiency.
This feature prevents sensitive customer information from entering your systems by masking it as it's transmitted across channels and platforms. It safeguards data such as phone numbers, policy numbers, and emails, ensuring compliance, preserving privacy, and maintaining business continuity without altering existing workflows or integrations.
Dual-tone multi-frequency (DTMF) suppression masks keypad tones during phone payments, preventing card data from being heard or recorded. It enables secure transactions while maintaining uninterrupted communication between agents. This reduces fraud risk, supports call recording, and simplifies PCI DSS compliance by removing data exposure points.
Visual self-service provides customers with an app-like experience, featuring interactive menus on their devices. It enables faster issue resolution, seamless channel shifting, and easier access to documents or videos. This improves satisfaction, reduces call handling time, and helps businesses scale support while lowering service costs.
Eckoh features call recording that securely captures customer conversations and enables on-demand transcription with AI-generated sentiment heatmaps. It helps businesses identify key interactions without having to review hours of calls. Integrated across major telephony systems, it delivers quickly while maintaining data protection and reducing the effort needed for compliance and service improvement.