Last Updated
Overview
New Relic delivers real-time observability across applications, infrastructure, and logs in one AI-powered platform. It supports smooth operations and fast troubleshooting. Data visibility is limited to 30 days, which may affect long-term analysis. Still, its precise AI alerts improve uptime, reliability, and overall efficiency in modern digital environments.
Overall Rating
Based on 19 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
New Relic Specifications
- Data Visualization
- Customizable Dashboards
- Data Analysis and Reporting
- KPI Monitoring
What Is New Relic?
New Relic is an American company based in San Francisco that offers a cloud-based observability platform for monitoring digital systems in real time. Its cloud-based software collects and analyzes telemetry data from applications, infrastructure, and user interactions to identify performance bottlenecks and operational issues. Designed for developers and IT operators, the platform enhances visibility, improves troubleshooting, and supports optimization across modern digital environments, including web and mobile applications.
New Relic Pricing
The vendor offers flexible and affordable New Relic price options tailored to businesses of all sizes. The packages it offers include:
- Free
- Standard
- Pro
- Enterprise
Disclaimer: The pricing is subject to changes.
New Relic Integrations
New Relic software provides integration with various third-party applications, including:
- Microsoft Active Directory
- Jira software
- Slack software
- GitHub
- ServiceNow HR
- Google Gemini
- Docker
- Consul
Who Is New Relic For?
New Relic serves businesses across a wide range of industries, including:
- Retail and ecommerce
- Healthcare
- Media and entertainment
- New relic for startups
- Nonprofit
- Public sector
Is New Relic Right For You?
New Relic is a cloud-based Application Performance Management (APM) solution designed for application engineers. With its unified telemetry, full-stack analysis, and user-based pricing, New Relic is adaptable to diverse tech stacks. This adaptability ensures that it can integrate with your existing systems, enhancing software quality and customer experience through real-time observability.
Are you still unsure about New Relic? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
New Relic Features
Business Observability
New Relic enables organizations to unify customer, product, and service data into a cohesive view, tracing interactions across digital journeys to identify issues, optimize experiences, and improve performance in real-time across industries.
Browser Real User Monitoring
The software provides real-time visibility into how users experience web applications by capturing detailed browser data, measuring performance across devices and regions, detecting frontend errors, and linking them to backend issues for rapid resolution.
AI Monitoring
New Relic features full-stack observability for AI applications by monitoring performance, cost, and quality across models and infrastructure, helping teams detect bias, errors, and drift while ensuring responsible, efficient, and secure AI deployment.
Database Performance Monitoring
The platform delivers real-time visibility into database health by correlating query performance with application behavior, enabling faster issue detection, streamlined instrumentation, and deep insights through pre-built dashboards, custom queries, and built-in support for leading databases.
Log Management
New Relic applies AI to log management, delivering full-stack visibility, natural language queries, and contextual insights for faster troubleshooting, compliance, and performance optimization—all through a unified interface with a streamlined setup and reduced operational costs.
Pros And Cons of New Relic
Pros
Deep visibility into cloud servers, containers, and IoT gateways
Custom dashboards for power consumption, sensor abnormalities, and API health
Useful AI-powered assistant for error resolution
Cons
Incomplete log visibility due to size limitations
Alerts can be overly sensitive or general, especially during load testing
New Relic Reviews
Total 19 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars53%
4
Stars47%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Telecommunications, 11-50 employees
More than a year
“Great app to track billing system performance”
Pros
I really like how New Relic's dashboards show live performance data for our billing apps which helps me quickly spot slowdowns that might delay financial reports.
Cons
There are so many metrics available that sometimes the interface feels a bit overwhelming and it takes me a while to find the specific accounting info I need.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Retail, 500+ employees
Less than a year
“Good but quite expensive for larger teams”
Pros
The tool is pretty easy to use and offers plenty of options for keeping an eye on things I should all the time.
Cons
I noticed the pricing is user based so when you have a big team, the cost can become a problem.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
6
Functionality
8
Automotive, 500+ employees
Less than a year
“Fantastic app”
Pros
Using it is quite simple and I very much like the many filters and different interfaces it offers to work with.
Cons
Honestly there is nothing I dislike about this tool. It is well built and totally worth the price I paid.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does New Relic offer?
New Relic provides support through their explorer's hub, phone, knowledge base, and demo.
What language does New Relic support?
New Relic offers language support in English, Spanish, Japanese, Korean, and Portuguese.
What types of pricing plans does New Relic offer?
For basic users the software costs $0 across all plans (Free, Standard, Pro, and Enterprise). The Free plan includes unlimited core users and one full platform user. Standard, Pro, and Enterprise plans charge $49/user/month for core users. Full platform users cost $10–$99/user/month in Standard and $418.80/user/month in Pro. Enterprise pricing is custom—ideal for large teams. Contact us now for a personalized New Relic cost quotation.
Does New Relic have a mobile app?
New Relic offers a mobile app for iOS and Android devices.
Does New Relic offer an API?
New Relic offers a variety of APIs and SDKs access to users.
Who are the typical users of New Relic?
New Relic serves businesses across various industries, including retail and e-commerce, healthcare, media and entertainment, startups, nonprofits, and the public sector, offering tailored observability solutions to meet diverse needs.
What other apps does New Relic integrate with?
New Relic software offers integration options with a variety of third-party applications, including Microsoft Active Directory, Jira, Slack, Nagios, GitHub, ServiceNow, Google Gemini, and Azure Batch, enhancing its versatility and seamless connectivity across platforms.