Last Updated
Overview
EV Service Manager streamlines IT service delivery, aiding in efficient incidents and asset management. While some users find the reporting to be a bit complex, the software’s codeless configuration and AI automation and unified system benefits make it a strategic choice for enterprise IT operations.
Overall Rating
Based on 11 users reviews
3.7
Rating Distribution
Positive
73%
Neutral
27%
Negative
0%
Starting Price
$999
per year (Basic plan)
EV Service Manager Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is EV Service Manager?
EV Service Manager is a comprehensive IT Service Management (ITSM) platform designed to unify IT operations and support teams. It streamlines service delivery through a low-code architecture and AI-driven automation, enabling organizations to move from reactive firefighting to proactive service management. The software integrates essential functions like incident, problem, and change management into a single cohesive system. By offering features such as native asset management and self-service portals, EV Service Manager benefits businesses by improving agent efficiency and reducing operational overhead.
EV Service Manager Pricing
The EV Service Manager pricing details are as follows:
- Basic - $999/year
Disclaimer: The pricing information has been sourced from third-party websites and is subject to change.
EV Service Manager Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is EV Service Manager For?
EV Service Manager is ideal for a wide range of industries and sectors, including:
- Healthcare
- Higher education
- Public sector
- Manufacturing
- Retail
Is EV Service Manager Right For You?
EV Service Manager is an excellent choice for mid-to-large enterprises seeking a unified ITSM and ITOM platform without the complexity of heavy coding. Its standout feature is the ‘Easy Design’ interface, which allows for rapid, codeless adaptation to changing business needs. The platform’s ability to reduce Total Cost of Ownership (TCO) through concurrent licensing makes it a compelling option.
Are you still not sure about EV Service Manager and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
EV Service Manager Features
ITIL Process Management
EV Service Manager includes comprehensive support for Incident, Problem, Change, and Request Management. These processes are aligned with ITIL best practices to ensure standardized, efficient service delivery and compliance across the entire IT organization, helping teams maintain high service quality.
AI-Driven Automation
Utilizing EV Pulse AI, the platform automates routine tasks and intelligent ticket routing. This feature significantly reduces the manual workload for service desk agents, accelerates resolution times, and provides predictive insights to prevent issues before they impact the business operations.
Asset Management
The solution offers native visibility into IT assets through automated discovery and inventory tracking. This ensures that IT teams can manage hardware and software lifecycles effectively, optimizing resource usage and assisting in accurate budgeting and decision-making regarding infrastructure investments.
Workflow Configuration
Designed for agility, the platform allows non-technical administrators to configure workflows, forms, and portals without writing code. This capability reduces reliance on specialized developers and accelerates the deployment of new services, ensuring the software adapts quickly to evolving business requirements.
Pros And Cons of EV Service Manager
Pros
User-friendly interface for configuration
Strong integration capabilities
Flexible and customizable workflows
Cons
Reporting can be complex
Documentation could be more detailed
EV Service Manager Reviews
Total 11 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars9%
4
Stars64%
3
Stars18%
2
Stars9%
1
Stars0%
Share your experience
Christopher G.
Financial Services, N/A employees
More than a year
“Well designed app”
Pros
Managing incidents and service requests through the EV self-service module feels very complete with this software. The web app is cleanly designed and the colour coding makes it quick to identify the type of ticket that has been raised along with its SLA. Another really useful part of Service Manager is being able to open a ticket and immediately view the end user's information, plus extra context such as previous tickets they have submitted. It also offers plenty of back-end integrations and development possibilities, making it flexible enough to extend through APIs and other third-party systems.
Cons
Tickets containing embedded images or HTML content do not always render correctly. When that happens, it becomes harder to triage an incident or request because parts of what was submitted are not readable.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jake T.
Food Production, N/A employees
More than a year
“Effective ticketing system”
Pros
It's ticketing system performed really well for us and gave us plenty of flexibility in how we could work with and interact with the platform.
Cons
A few parts of the product were difficult to navigate, especially the asset management side which felt harder to use than it should have.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Anonymous
Mining & Metals, N/A employees
More than a year
“Modern interface”
Pros
A modern interface is one of the first things you notice and setting up even fairly complex workflows doesn't require any coding. The ready-made workflows and built-in data structures make it possible for a mid-sized company to get up and running in a reasonable timeframe. The multilingual interface is another real advantage and the email integration helps a lot with communication between teams and users. Having an on-premise deployment option available is also a big plus.
Cons
The knowledge base and overall knowledge management features feel limited. Support from EasyVista can be slow when you need help. There also aren't many integrations available with other tools and the responsive UI for the service app is honestly a weak point.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Frequently Asked Questions
What types of pricing plans does EV Service Manager offer?
The platform offers a single pricing plan, with the Basic package priced at $999/year. You can also request a personalized EV Service Manager price quote now.
What level of support does EV Service Manager offer?
The software offers email support.
Does EV Service Manager offer an API?
No, EV Service Manager software does not provide an API.
What other apps does EV Service Manager integrate with?
The software integrates with a variety of systems and platforms, including GitHub, Okta, Trello, AWS, and Zapier.
Who are the typical users of EV Service Manager?
Businesses across various industries, including manufacturing, retail, healthcare, higher education, and the public sector, benefit from EV Service Manager features.
Does EV Service Manager have a mobile application?
No, it does not offer a mobile app.
What language does EV Service Manager support?
The platform is primarily available in English, French, Spanish, etc.