FluentStream
Last Updated
Overview
FluentStream provides comprehensive cloud communications, aiding in seamless business connectivity and customer management. Despite a dependence on internet quality for optimal performance, the platform’s extensive features, efficient customer support, and strategic benefits make it a compelling choice for growing businesses.
FluentStream Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
FluentStream Features
Business Texting
Users can engage with customers on their preferred channel using ‘Business Texting’. You can send and receive SMS messages directly from your business phone number via the web portal or mobile app, ensuring professional communication is maintained everywhere.
FluentAI
The software enables companies to unlock actionable insights from voice data with FluentAI. This feature provides automated call transcription, sentiment analysis, and keyword tracking, enabling managers to evaluate agent performance and understand customer trends without manually listening to every recording.
System Administration
FluentStream enables organizations to simplify management with the ‘Administrative Web Portal’ and ‘Admin App’, accessible from anywhere. Managers can securely onboard teams using Single Sign On (SSO) for centralized Google or Microsoft login. Furthermore, users can track all configuration changes with ‘Edit History’ to ensure system integrity and accountability.
Reporting And Analytics
Admins can track performance and make smarter decisions with FluentAnalytics. Users can access the ‘Interaction Detail Report’ to monitor call and chat histories for every client from one dashboard. Furthermore, the software provides ‘Scheduled Reports’ to build and deliver automatic performance updates on specific account extensions.
Pros And Cons of FluentStream
Pros
User-friendly interface and dashboard
Voicemail drop saves time
Seamless integration with CRM platforms
Cons
Dependent on internet connection quality
Mobile app stability issues reported
FluentStream Reviews
Total 20 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars20%
3
Stars5%
2
Stars15%
1
Stars5%
Share your experience
Accounting, 1-10 employees
More than a year
“Reliable service and support”
Pros
Using it has been just as simple as before. The website is simple to use, the phones work really well and the customer service has also been excellent.
Cons
At this point, I really do not have any complaints. We have been customers for a long time now and everything has continued to run well without any issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Horrible support”
Pros
There isn't much positive I can say. The glowing reviews they have seem questionable to me.
Cons
Customer service is a serious problem and they're not able to resolve issues within a reasonable timeframe. We've been with this company for well over a decade and every few years they make a major mistake. Their customer support feels like lip service and their errors have ended up costing my company money.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
2
Printing, 1-10 employees
More than a year
“Affordable solution”
Pros
One of the biggest wins with it is the pricing. It's very affordable and the connectivity has been excellent the whole time.
Cons
I haven't run into any issues with it so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does FluentStream integrate with?
The software supports integration with various systems and platforms, including Zoho CRM, Salesforce, Microsoft Teams, and HubSpot CRM.
What language does FluentStream support?
The platform is primarily available in English.
What types of pricing plans does FluentStream offer?
The platform offers tailored pricing with packages including Business Essentials, Customer Outreach, Field Team, and Professional Services. You can also request a personalized FluentStream price quote now.
Does FluentStream have a mobile application?
Yes, it has a mobile app.
Does FluentStream offer an API?
Yes, FluentStream software provides an API.
What level of support does FluentStream offer?
The software offers a knowledge base, chat, phone, and email support.
Who are the typical users of FluentStream?
Businesses across various industries, including financial services, healthcare, education, insurance, and legal services, benefit from FluentStream features.