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Freshcaller

Freshcaller

Last Updated Jan 28, 2025

Overview

Freshcaller delivers a tailored voice platform aimed at reducing missed calls, lowering wait times, and ensuring reliable support. It enhances customer experiences with a simple set-up and advanced voice AI.  However, users suggest that more detailed documentation would be beneficial. Meanwhile, the automation features are widely appreciated.

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Overall Rating

Based on 14 users reviews

3.6

Rating Distribution

Positive

57%

Neutral

29%

Negative

14%

Starting Price
Custom

What Is Freshcaller?

Overview 

Freshcaller software is a cloud-based solution designed to elevate customer experiences affordably and effortlessly. It helps deploy a flexible, smart contact center with no phone hardware required, providing agents with the context for personalized service wherever they are. With features like multi-level IVRs, business hours, holiday settings, and automated routing, Freshcaller helps manage call volumes and directs customers to the right experts efficiently.

Freshcaller Pricing

The Freshcaller price model offers four feature-rich pricing plans, including:  

  • Free: $0/agent/month + pay/min (billed annually)
  • Growth: $18/agent/month + pay/min (billed annually)
  • Pro: $47/agent/month + pay/min (billed annually)
  • Enterprise: $83/agent/month + pay/min (billed annually)
A 14-day free trial is also available. Get a detailed Freshcaller cost estimate to make a suitable decision for your organization.

Disclaimer: The pricing is subject to change.

Freshcaller Integrations

The software diverse third-party integrations include:

Schedule a free Freshcaller demo to learn more about its integration tools.

Who Is Freshcaller For?

Freshcaller software serves various industries and sectors, including:        

  • Retail/e-commerce
  • Leisure & hospitality
  • Transportation & logistics
  • Software
  • NGOs/NFPs (Non-Governmental Organizations/Not-For-Profits)
  • BFSI (Banking, Financial Services, and Insurance)

Is Freshcaller Right For You?

Freshdesk Contact Center software offers a forward-thinking solution with advanced voice bots, speech-enabled IVR, and features like post-call transcription. Its comprehensive reporting and analytics provide valuable insights for scaling operations. Integrating seamlessly with leading CRM and Helpdesk tools, it empowers sales and support teams to enhance productivity and efficiency.

Are you still unsure about Freshcaller? Call our team at (661) 384-7070 for expert guidance on your questions.

Pros And Cons of Freshcaller

Pros

  • Easy to use, with a dashboard offering an overall status of calls and queries

  • Reliable sound quality for customer interactions

  • Automation features streamline simple processes

  • Easy to set up and requires minimal effort

Cons

  • Limited customization options for call flows

  • Reports function lacks depth and flexibility

Frequently Asked Questions

Freshcaller provides support through phone, email/help desk, chat, knowledge base, FAQs/forums, and 24/7 live representative assistance.

Freshcaller serves a range of industries, including retail and e-commerce, leisure and hospitality, transportation and logistics, software, NGOs and NFPs, banking, financial services, and insurance (BFSI).

The Freshcaller cost structure offers four feature-rich pricing plans: Free ($0/agent/month), Growth ($18/agent/month), Pro ($47/agent/month), and Enterprise ($83/agent/month), all billed annually with additional per-minute charges. Users are welcome to request a detailed analysis of the Freshcaller price.

The software's diverse third-party integrations include Nimble, Pipedrive, Agile CRM, HubSpot, Zapier, WooCommerce, Salesforce, Shopify, and Magento.

Yes, Freshcaller offers a mobile app for Android and iOS devices.

Freshcaller supports Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish, and Chinese (Simplified).

Yes, Freshcaller provides API access.