Last Updated
Overview
Freshcaller delivers a tailored voice platform aimed at reducing missed calls, lowering wait times, and ensuring reliable support. It enhances customer experiences with a simple set-up and advanced voice AI. However, users suggest that more detailed documentation would be beneficial. Meanwhile, the automation features are widely appreciated.
Freshcaller Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
Freshcaller Features
Phone Numbers
With Freshcaller's global phone system, you can become a worldwide brand from one location. Access local, toll-free, and vanity numbers, mask calls, and port existing numbers expand internationally and bring your preferred carrier for seamless service.
Call Center Set-up
This feature streamlines call handling with options like voicemail routing, custom business hours, multi-level IVR, shared lines, mobile access, holiday rules, call queues, spam blocking, SIP support, automated call distribution, and contact import.
Call Center Management
Freshcaller offers tools to optimize customer communication with real-time dashboards, live call monitoring, call barging, detailed performance reports, automatic call recording, service level tracking, call metrics, abandonment analysis, and smart escalation routing for smooth call management.
Call Center Performance
The software equips call centers with features like caller ID, interaction history, conference calls, after-call work (ACW), warm transfers, detailed call notes, callback options, custom agent statuses, conversation tracking, and an automated Power Dialer for streamlined performance.
Pros And Cons of Freshcaller
Pros
Easy to use, with a dashboard offering an overall status of calls and queries
Reliable sound quality for customer interactions
Automation features streamline simple processes
Easy to set up and requires minimal effort
Cons
Limited customization options for call flows
Reports function lacks depth and flexibility
Freshcaller Reviews
Total 14 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars29%
4
Stars29%
3
Stars29%
2
Stars0%
1
Stars14%
Share your experience
Anonymous
IT, 1-10 employees
More than a year
“Reliable but very expensive”
Pros
Freshcaller is packed with great features. There is really not much it can't do. Like it has a solid ecosystem for third-party apps. Also the service works with minimal issues which makes it a reliable tool for businesses to receive contacts and route them efficiently to the right teams.
Cons
It is not always user-friendly. For example, setting up reports can be a bit of a hassle. Some features don't work the way we did expect, and the documentation isn't very helpful. A lot of it feels like trial and error, which is not great.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Mark john Paul
IT, 500+ employees
Less than a year
“Perfectly for team leaders”
Pros
It is a software that is not only easy to use but easy to navigate at the same time, even without much training. Plus all the options and instructions are clear and visible so we able to figure it out quickly.
Cons
Sometimes, having too many options can be confusing. As at times it become hard for us to decide which one to choose or follow.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
katherine
Finance, 11-50 employees
Less than a year
“Working well so far”
Pros
The support team is pretty good and helpful. Also Freshcaller's analytics and reports are super simple to use and easy to navigate.
Cons
My team is experiencing a lot of latency when we click Answer which is frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What level of support does Freshcaller offer?
Freshcaller provides support through phone, email/help desk, chat, knowledge base, FAQs/forums, and 24/7 live representative assistance.
Who are the typical users of Freshcaller?
Freshcaller serves a range of industries, including retail and e-commerce, leisure and hospitality, transportation and logistics, software, NGOs and NFPs, banking, financial services, and insurance (BFSI).
What types of pricing plans does Freshcaller offer?
The Freshcaller cost structure offers four feature-rich pricing plans: Free ($0/agent/month), Growth ($18/agent/month), Pro ($47/agent/month), and Enterprise ($83/agent/month), all billed annually with additional per-minute charges. Users are welcome to request a detailed analysis of the Freshcaller price.
What other apps does Freshcaller integrate with?
The software's diverse third-party integrations include Nimble, Pipedrive, Agile CRM, HubSpot, Zapier, WooCommerce, Salesforce, Shopify, and Magento.
Does Freshcaller offer a mobile app?
Yes, Freshcaller offers a mobile app for Android and iOS devices.
What language does Freshcaller support?
Freshcaller supports Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish, and Chinese (Simplified).
Does Freshcaller offer an API?
Yes, Freshcaller provides API access.