Freshcaller delivers a tailored voice platform aimed at reducing missed calls, lowering wait times, and ensuring reliable support. It enhances customer experiences with a simple set-up and advanced voice AI. However, users suggest that more detailed documentation would be beneficial. Meanwhile, the automation features are widely appreciated.
Freshcaller Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Freshcaller?
Overview
Freshcaller software is a cloud-based solution designed to elevate customer experiences affordably and effortlessly. It helps deploy a flexible, smart contact center with no phone hardware required, providing agents with the context for personalized service wherever they are. With features like multi-level IVRs, business hours, holiday settings, and automated routing, Freshcaller helps manage call volumes and directs customers to the right experts efficiently.
Freshcaller Pricing
The Freshcaller price model offers four feature-rich pricing plans, including:
- Free: $0/agent/month + pay/min (billed annually)
- Growth: $18/agent/month + pay/min (billed annually)
- Pro: $47/agent/month + pay/min (billed annually)
- Enterprise: $83/agent/month + pay/min (billed annually)
Disclaimer: The pricing is subject to change.
Freshcaller Integrations
The software diverse third-party integrations include:
- Nimble
- Pipedrive
- Agile CRM
- Salesforce
- HubSpot
- Zapier
- WooCommerce
- Shopify
- Magento
Who Is Freshcaller For?
Freshcaller software serves various industries and sectors, including:
- Retail/e-commerce
- Leisure & hospitality
- Transportation & logistics
- Software
- NGOs/NFPs (Non-Governmental Organizations/Not-For-Profits)
- BFSI (Banking, Financial Services, and Insurance)
Is Freshcaller Right For You?
Freshdesk Contact Center software offers a forward-thinking solution with advanced voice bots, speech-enabled IVR, and features like post-call transcription. Its comprehensive reporting and analytics provide valuable insights for scaling operations. Integrating seamlessly with leading CRM and Helpdesk tools, it empowers sales and support teams to enhance productivity and efficiency.
Are you still unsure about Freshcaller? Call our team at (661) 384-7070 for expert guidance on your questions.
Freshcaller Features
With Freshcaller's global phone system, you can become a worldwide brand from one location. Access local, toll-free, and vanity numbers, mask calls, and port existing numbers expand internationally and bring your preferred carrier for seamless service.
See How It WorksThis feature streamlines call handling with options like voicemail routing, custom business hours, multi-level IVR, shared lines, mobile access, holiday rules, call queues, spam blocking, SIP support, automated call distribution, and contact import.
See How It WorksFreshcaller offers tools to optimize customer communication with real-time dashboards, live call monitoring, call barging, detailed performance reports, automatic call recording, service level tracking, call metrics, abandonment analysis, and smart escalation routing for smooth call management.
See How It WorksThe software equips call centers with features like caller ID, interaction history, conference calls, after-call work (ACW), warm transfers, detailed call notes, callback options, custom agent statuses, conversation tracking, and an automated Power Dialer for streamlined performance.
See How It Works