Last Updated Jan 28, 2025
Overview
Overall Rating
Based on 14 users reviews
3.6
Rating Distribution
Positive
57%
Neutral
29%
Negative
14%
Pros And Cons of Freshcaller
Pros
Easy to use, with a dashboard offering an overall status of calls and queries
Reliable sound quality for customer interactions
Automation features streamline simple processes
Easy to set up and requires minimal effort
Cons
Limited customization options for call flows
Reports function lacks depth and flexibility
Frequently Asked Questions
Freshcaller provides support through phone, email/help desk, chat, knowledge base, FAQs/forums, and 24/7 live representative assistance.
Freshcaller serves a range of industries, including retail and e-commerce, leisure and hospitality, transportation and logistics, software, NGOs and NFPs, banking, financial services, and insurance (BFSI).
The Freshcaller cost structure offers four feature-rich pricing plans: Free ($0/agent/month), Growth ($18/agent/month), Pro ($47/agent/month), and Enterprise ($83/agent/month), all billed annually with additional per-minute charges. Users are welcome to request a detailed analysis of the Freshcaller price.
The software's diverse third-party integrations include Nimble, Pipedrive, Agile CRM, HubSpot, Zapier, WooCommerce, Salesforce, Shopify, and Magento.
Yes, Freshcaller offers a mobile app for Android and iOS devices.
Freshcaller supports Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish, and Chinese (Simplified).
Yes, Freshcaller provides API access.