Hipporello Service Desk
Last Updated
Overview
Hipporello Service Desk is a Service Desk Software solution that converts existing task management platforms into centralized customer and employee ticketing systems. While formatting features for amounts entered in forms can be improved, its ability to centralize communication within the familiar interfaces of Trello, Notion, Asana, or Jira, eliminates tool-juggling.
Hipporello Service Desk Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Hipporello Service Desk Features
Two-Way Communication Module
The platform allows agents to respond to external requesters directly from within the task card (e.g., Trello or Jira). All responses and updates are automatically synced, ensuring a unified and transparent record of the entire customer interaction in one location.
Customizable Client Portal
The platform provides customers and internal requesters with a professional, branded interface. They can submit requests using forms, track the real-time progress of their tickets, and easily access self-service help articles and documentation.
Drag-and-Drop Form Builder
Teams can design and implement custom submission forms without requiring any coding knowledge. This functionality guarantees that every incoming request captures the exact, structured information necessary to initiate the workflow efficiently every time.
Advanced Automations
The platform offers intuitive automation builders to streamline repetitive ticketing and management tasks. Teams can automatically route requests based on form input, set pre-submission messages, or update the ticket status automatically upon submission.
Pros And Cons of Hipporello Service Desk
Pros
Turns existing task platforms into a service desk saving teams from learning new tools
Streamlines workflow by capturing all requests (form/email) as unified tickets
Cost-effective solution compared to standalone, large-scale service desk systems
Cons
Administration and billing support experiences may vary
Management may sometimes lack ticket visibility
Hipporello Service Desk Reviews
Total 11 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars91%
4
Stars0%
3
Stars9%
2
Stars0%
1
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Share your experience
Non-Profit Organization Management, 1-10 employees
Free Trial
“Convenient Trello integration”
Pros
Having Trello tied in so smoothly, along with automatic ticket tracking, made handling requests much more manageable. It helped with prioritizing tasks and keeping everything organized in one place without jumping between tools.
Cons
The Trello integration works really well but getting the workflows set up and customizing the service desk takes a bit of time. At the beginning, it can feel somewhat complex especially for someone new to it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Hospital & Health Care, 500+ employees
Free Trial
“Works well with Trello boards”
Pros
The best thing about it is how naturally it works with Trello boards. Customer requests are automatically turned into organized Trello cards which makes it much simpler to track tickets, reply to people and manage everything without having to rely on a separate platform.
Cons
A few customization options seemed somewhat limited especially when I wanted to adjust forms and workflows for more complex processes.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 11-50 employees
Less than 6 months
“handy automation tools”
Pros
The automation tools are really handy, simple to work with and they save a lot of time.
Cons
Pricing is based on all members in Trello. Not everyone in Trello is actually involved with the backend or using Hipporello directly so it would make a lot more sense to have role-based assignments so only the specific members using Hipporello are charged, instead of every Trello member.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of pricing plans does Hipporello Service Desk offer?
Hipporello Service Desk offers a Free plan, a Premium subscription plan starting at approximately $10/agent/month, and an Enterprise plan with custom pricing. Get a detailed Hipporello Service Desk cost breakdown tailored to your specific requirements.
Does Hipporello Service Desk offer an API?
No, Hipporello Service Desk does not offer an API.
Who are the typical users of Hipporello Service Desk?
Hipporello Service Desk features are used by customer support teams, IT support teams, HR teams, marketing teams, and other internal departments.
Does Hipporello Service Desk have a mobile app?
No, Hipporello Service Desk does not offer a dedicated mobile app.
What other apps does Hipporello Service Desk integrate with?
Hipporello Service Desk supports integration with a wide range of platforms, including Jira, Trello, Asana and Notion.
What level of support does Hipporello Service Desk offer?
Hipporello Service Desk offers support via online help center, knowledge base, and direct access to their Customer Support Team.
What language does Hipporello Service Desk support?
Hipporello Service Desk software primarily supports English.