Last Updated
Overview
Hipporello Service Desk is a Service Desk Software solution that converts existing task management platforms into centralized customer and employee ticketing systems. While formatting features for amounts entered in forms can be improved, its ability to centralize communication within the familiar interfaces of Trello, Notion, Asana, or Jira, eliminates tool-juggling.
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Starting Price
Custom
Hipporello Service Desk Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Hipporello Service Desk?
Hipporello Service Desk is a cloud-based solution designed to transform platforms like Trello, Notion, Asana, and Jira into comprehensive help and service desks. It works by capturing external requests—submitted via custom forms or email—and automatically converting them into tasks or tickets directly within the team’s chosen platform. It facilitates two-way communication, allowing agents to respond to customers and internal users from within the task card. While they also help keep all interactions centralized for efficient management across various use cases, including IT support, customer service, and HR.
Hipporello Service Desk Pricing
Hipporello Service Desk offers the following plans for Trello, Notion, and Asana:
- Free
- Premium: $10/agent/month
- Enterprise: Custom
Disclaimer: The pricing is subject to change.
Hipporello Service Desk Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Hipporello Service Desk For?
Hipporello Service Desk is ideal for a wide range of industries and sectors, including:
- Information Technology (IT)
- Human Resources (HR)
- Customer support
- Marketing teams
- Non-profit organizations
- E-commerce
- Small-to-mid businesses
Is Hipporello Service Desk Right For You?
Hipporello Service Desk is the right solution if your team already uses Trello, Notion, Asana, or Jira and you want to professionalize your support operations without forcing your team to switch tools. By converting task cards into two-way communication threads and adding features like customizable forms, automations, and a self-service portal (via the Knowledge Base Add-on), Hipporello solves the critical problem of disconnected customer communication and tool-juggling. It’s an efficient, cost-effective way to consolidate support, streamline workflows, and ensure no customer inquiry gets lost in disparate inboxes.
Still unsure about Hipporello Service Desk features? Contact us at (661) 384-7070 for further guidance.
Hipporello Service Desk Features
The platform allows agents to respond to external requesters directly from within the task card (e.g., Trello or Jira). All responses and updates are automatically synced, ensuring a unified and transparent record of the entire customer interaction in one location.
The platform provides customers and internal requesters with a professional, branded interface. They can submit requests using forms, track the real-time progress of their tickets, and easily access self-service help articles and documentation.
Teams can design and implement custom submission forms without requiring any coding knowledge. This functionality guarantees that every incoming request captures the exact, structured information necessary to initiate the workflow efficiently every time.
The platform offers intuitive automation builders to streamline repetitive ticketing and management tasks. Teams can automatically route requests based on form input, set pre-submission messages, or update the ticket status automatically upon submission.
