Last Updated
Overview
Hipporello Service Desk is a Service Desk Software solution that converts existing task management platforms into centralized customer and employee ticketing systems. While formatting features for amounts entered in forms can be improved, its ability to centralize communication within the familiar interfaces of Trello, Notion, Asana, or Jira, eliminates tool-juggling.
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Starting Price
Custom
Hipporello Service Desk Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Hipporello Service Desk?
Hipporello Service Desk is a cloud-based solution designed to transform platforms like Trello, Notion, Asana, and Jira into comprehensive help and service desks. It works by capturing external requests—submitted via custom forms or email—and automatically converting them into tasks or tickets directly within the team’s chosen platform. It facilitates two-way communication, allowing agents to respond to customers and internal users from within the task card. While they also help keep all interactions centralized for efficient management across various use cases, including IT support, customer service, and HR.
Hipporello Service Desk Pricing
Hipporello Service Desk offers the following plans for Trello, Notion, and Asana:
- Free
- Premium: $10/agent/month
- Enterprise: Custom
Disclaimer: The pricing is subject to change.
Hipporello Service Desk Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Hipporello Service Desk For?
Hipporello Service Desk is ideal for a wide range of industries and sectors, including:
- Information Technology (IT)
- Human Resources (HR)
- Customer support
- Marketing teams
- Non-profit organizations
- E-commerce
- Small-to-mid businesses
Is Hipporello Service Desk Right For You?
Hipporello Service Desk is the right solution if your team already uses Trello, Notion, Asana, or Jira and you want to professionalize your support operations without forcing your team to switch tools. By converting task cards into two-way communication threads and adding features like customizable forms, automations, and a self-service portal (via the Knowledge Base Add-on), Hipporello solves the critical problem of disconnected customer communication and tool-juggling. It’s an efficient, cost-effective way to consolidate support, streamline workflows, and ensure no customer inquiry gets lost in disparate inboxes.
Still unsure about Hipporello Service Desk features? Contact us at (661) 384-7070 for further guidance.
Hipporello Service Desk Features
Two-Way Communication Module
The platform allows agents to respond to external requesters directly from within the task card (e.g., Trello or Jira). All responses and updates are automatically synced, ensuring a unified and transparent record of the entire customer interaction in one location.
Customizable Client Portal
The platform provides customers and internal requesters with a professional, branded interface. They can submit requests using forms, track the real-time progress of their tickets, and easily access self-service help articles and documentation.
Drag-and-Drop Form Builder
Teams can design and implement custom submission forms without requiring any coding knowledge. This functionality guarantees that every incoming request captures the exact, structured information necessary to initiate the workflow efficiently every time.
Advanced Automations
The platform offers intuitive automation builders to streamline repetitive ticketing and management tasks. Teams can automatically route requests based on form input, set pre-submission messages, or update the ticket status automatically upon submission.
Pros And Cons of Hipporello Service Desk
Pros
Turns existing task platforms into a service desk saving teams from learning new tools
Streamlines workflow by capturing all requests (form/email) as unified tickets
Cost-effective solution compared to standalone, large-scale service desk systems
Cons
Administration and billing support experiences may vary
Management may sometimes lack ticket visibility
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Frequently Asked Questions
Does Hipporello Service Desk offer an API?
No, Hipporello Service Desk does not offer an API.
What types of pricing plans does Hipporello Service Desk offer?
Hipporello Service Desk offers a Free plan, a Premium subscription plan starting at approximately $10/agent/month, and an Enterprise plan with custom pricing. Get a detailed Hipporello Service Desk cost breakdown tailored to your specific requirements.
Does Hipporello Service Desk have a mobile app?
No, Hipporello Service Desk does not offer a dedicated mobile app.
What other apps does Hipporello Service Desk integrate with?
Hipporello Service Desk supports integration with a wide range of platforms, including Jira, Trello, Asana and Notion.
What level of support does Hipporello Service Desk offer?
Hipporello Service Desk offers support via online help center, knowledge base, and direct access to their Customer Support Team.
Who are the typical users of Hipporello Service Desk?
Hipporello Service Desk features are used by customer support teams, IT support teams, HR teams, marketing teams, and other internal departments.
What language does Hipporello Service Desk support?
Hipporello Service Desk software primarily supports English.