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Overview
Ideta automates customer support and engagement using AI chatbots, live chat, and callbots. Although it requires careful planning due to complex multi-channel setups, it enables mid-to-large teams in education, real estate, and tourism to deliver scalable, efficient, personalized customer interactions, improve workflow, enhance operational productivity, and streamline communication across departments.
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Starting Price
Multiple Tiers
Ideta Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Ideta?
Ideta is a robust, no-code conversational AI platform enabling businesses to instantly deploy custom chatbots for customer service automation. Its key features include a drag-and-drop builder that eliminates coding and omnichannel deployment across major messaging apps and the web. Utilizing Natural Language Understanding, Ideta ensures round-the-clock availability for routine inquiries, drastically cutting down customer wait times and freeing human agents to focus on complex, high-value issues, ultimately enhancing customer satisfaction and boosting operational efficiency across organizations of all sizes.
Ideta Pricing
Ideta cost comprises the following four plans, as well as a 14-day free trial option:
Live Chat and AI Agent Module:
- Free: $0 (100 conversations/month)
- Karate Kid: $29/month (500 conversations/month)
- Samurai: $79/month (2,000 conversations/month)
- Shogun: $199/month (5,000 conversations/month)
- Enterprise: Custom pricing (Custom conversations/month)
AI Workflow Automation Module:
- Free: $0 (100 interactions/month)
- Lucky Offer: $149/month (100,000 interactions/month)
- Enterprise: Custom pricing (Custom interactions/month)
AI Community Manager Module:
- Explorer Plan: $0
- Starter Deal (no AI): $8/month (50,000 credits)
- AI deal: $29/month (50,000 credits)
- Enterprise Flex Plan: Custom pricing (Custom comment volume)
AI Assistant for LinkedIn Module:
- Free: $0 (10 credits/month)
- Monthly Deal: €9/month (Starting at 100 credits)
- Monthly Deal: €29/month (Starting at 900 credits)
- Enterprise: Custom pricing (For higher credits and team plans)
Disclaimer: The pricing is subject to change.
Ideta Integrations
Ideta integrates with a wide range of third party apps, including:
- Google Sheets software
- Google Analytics
- Salesforce
- HubSpot
- Zendesk
- Stripe
- Twilio software
Who Is Ideta For?
Ideta software is ideal for a wide range of industries and sectors, including:
- Education
- Real estate
- Tourism
- HR
Is Ideta Right For You?
Ideta is a conversational AI that is the optimal choice for businesses aiming to scale their customer support without escalating costs. Its no-code chatbot builder function makes sophisticated AI accessible to non-technical teams, enabling rapid deployment and continuous refinement of automated support flows. Furthermore, by facilitating seamless handover to human agents and offering multilingual capabilities, Ideta ensures comprehensive round-the-clock coverage. Its primary focus on operational efficiency and instant customer resolution makes it a powerful asset for enhancing service quality.
Are you still unsure if Ideta is the right fit for you? Call us at (661) 384-7070 for further assistance.
Ideta Features
Intelligent AI Chatbot
This feature allows users to build smart AI-driven chatbots without coding and refine them continuously using conversational insights. It helps automate customer interactions, improve support quality, enable human takeover when needed, and integrate actions through APIs, ensuring consistent, scalable assistance across multiple use cases.
Real-Time Live Chat
Users can support customers in real time through an intuitive, customizable chat interface designed for faster responses. It helps teams engage visitors, automate simple questions with AI, connect conversations to internal tools, and manage various scenarios ranging from sales guidance to internal support requests.
Automated Voice Callbot
Automated voice callbot provides round-the-clock phone assistance, captures caller details, routes conversations intelligently, and supports multilingual interactions. It reduces call center workload, accelerates information collection, and enables seamless handoffs to agents, helping organizations improve the customer experience while managing heavy call volumes more efficiently.
Flexible Webhook Automation
The software offers easy automation by linking workflows to external or internal tools without complex coding. It lets teams create conversational scenarios, trigger actions instantly, leverage AI in their processes, and streamline daily operations while maintaining flexible integrations that adapt to evolving business requirements.
Smart Community Engagement
Ideta offers community manager features that provide automated engagement by liking comments, replying publicly, and sending personalized private messages. It helps businesses run campaigns, distribute discount codes, nurture loyal followers, and maintain active interactions across social platforms, ultimately improving reach, visibility, and overall community connection through consistent, hands-free engagement.
Pros And Cons of Ideta
Pros
Smooth automation of customer interactions
Helpful analytics improved the understanding of users
Made managing repetitive tasks easier
Cons
Reporting options were sometimes confusing
Users need time to understand all options
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Frequently Asked Questions
Does Ideta offer an API?
Yes, Ideta offers an API.
Does Ideta have a mobile app?
No, Ideta does not have a mobile app.
What other apps does Ideta integrate with?
Ideta offers integration with multiple apps, including Twilio software, Google Analytics, Stripe, HubSpot, Salesforce, Zendesk, and Google Sheets software.
Who are the typical users of Ideta?
Ideta features are used in industries and sectors, such as tourism, HR, education, and real estate.
What language does Ideta support?
Ideta primarily supports English and French languages.
What level of support does Ideta offer?
Ideta provides support through phone, email, online form, FAQs/forum, and help center.
What types of pricing plans does Ideta offer?
Ideta pricing includes four modules, i.e., the Live Chat and AI Agent module ranges from Free ($0 for 100 conversations) to $29, $79, $199/month, and the customized Enterprise pricing. AI Workflow Automation starts at Free ($0 for 100 interactions), up to $149/month, and the customized Enterprise plan. AI Community Manager ranges from Free to $8 and $29/month, and the customized Enterprise plan. AI Assistant for LinkedIn starts Free (10 credits), with €9 and €29/month options, plus Enterprise for larger plans with custom pricing. Request a tailored Ideta price plan for your organization.