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Overview
Invent provides AI-powered customer service through smart digital assistants that automate and unify support interactions across channels. Despite having fewer case studies and documentation publicly available, its customizable AI and omnichannel support deliver scalable customer engagement value for modern support teams.
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Starting Price
Custom
Invent Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics And Reporting
What Is Invent?
Invent is an AI customer service platform that lets businesses design, launch, and manage intelligent virtual assistants to automate customer interactions and support workflows. The platform’s unified inbox consolidates messages from multiple channels while live agent handoff and multilingual support help ensure seamless service continuity and higher customer satisfaction. The software’s message usage-based model supports scalable operations without feature gating
Invent Pricing
Invent price is based on user needs, with a free tier, details are as follows:
- Free tier: 200 free messages per month for new users to try the platform
- Pay-as-you-go: Usage-based pricing starting at about $0.0009/message, so businesses only pay for the volume of actual interactions
- Business plan: $29/month with usage credits and expanded knowledge base, unified inbox, integrations, and unlimited assistants and contacts
- Enterprise: Custom pricing with SSO, SLA (99.9% uptime)
Disclaimer: Pricing is subject to change.
Invent Integrations
Invent software supports integration with multiple systems and platforms, such as:
- Gmail
- Slack software
- Salesforce
- HubSpot CRM software
- Shopify
- Zoho Books
Who Is Invent For?
Invent is ideal for a wide range of teams and sectors, including:
- E-commerce
- SaaS support teams
- Digital agencies
- Telecom support
- Healthcare services
- Retail support departments
- Travel and hospitality teams
Is Invent Right For You?
Invent is well suited for businesses seeking a modern AI-first customer service solution with transparent, usage-based pricing and extensive channel reach. Its standout capabilities such as unified inbox, customizable AI assistants, multilingual support, and enterprise-grade security measures provide trust and scalability for teams of all sizes. Invent holds SOC 2 Type II compliance efforts and uses robust encryption, threat monitoring, and access controls to protect data and support business continuity. This makes it a compelling choice for organizations with rigorous security or compliance requirements while still offering flexible cost structures that grow with usage.
Still doubtful if Invent is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Invent Features
Invent software brings together customer conversations from channels such as WhatsApp, Slack, Instagram, email, and web chat into a single unified inbox, letting support teams view and reply across platforms without switching tools, which reduces response time and improves consistency.
The platform’s AI assistants use long-term and persistent memory to remember key user details and context across conversations, creating more personalized engagement and reducing repetitive queries for customers and agents.
Invent enables teams to design and deploy custom AI assistants without technical expertise, allowing support teams to set up automated task flows, respond to FAQs, and route complex issues intelligently.
When automated interactions cannot resolve a customer’s question, Invent supports smooth escalation to human agents, ensuring that conversations transfer seamlessly with context preserved for higher support quality.
The platform is expanding into voice-enabled agents that can listen and speak, offering hands-free or phone-like interactions to further diversify how customers engage with automated support.
