Last Updated
Overview
LiveHelpNow offers tools to engage customers, track interactions, and streamline support processes. While it excels in real-time customer communication, its reporting features could be more advanced. Overall, it’s a solid solution for businesses seeking effective, customer-focused support.
LiveHelpNow Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
LiveHelpNow Features
Free Training and Onboarding
LiveHelpNow provides free training and onboarding to help your team get up to speed with the software. This service ensures that agents understand best practices, optimizing their ability to deliver fast and efficient customer support from the start.
KPI Dashboard
The KPI dashboard offers real-time visibility into key performance metrics such as response time and agent performance. It helps teams monitor conversions, track trends, and pinpoint areas for improvement, enabling better decision-making and operational efficiency.
Queueing and Skill Routing
Queueing and skill routing direct customer inquiries to the most qualified agent based on factors like availability and issue complexity. This ensures that customers receive timely and expert assistance, leading to improved customer satisfaction and optimized resource use.
AI Chatbot
The AI chatbot Hue handles up to 80% of incoming chats, answering frequently asked questions and deflecting simple issues. This enables human agents to focus on more complex queries, improving service speed and agent productivity.
Canned Responses
This feature saves agents time by providing pre-written replies for common inquiries. Reducing typing and decision-making time boosts response speed and consistency, helping agents maintain a high level of service.
Pros And Cons of LiveHelpNow
Pros
Easy to navigate for users of all levels
Fast, real-time support with customizable templates
Supports seamless collaboration with shared inboxes and task management
Highly customizable to fit business needs and branding
Cons
Lacks advanced reporting options
There can be issues with script updates, according to software users
Limited functionality without premium options
LiveHelpNow Reviews
Total 10 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Lucy A.
Marketing, 11-50 employees
“The best chat support tool for assisting our customers”
Pros
It integrated into our website in just a few steps. It displays different interactive messages to website visitors based on their behavior.
Cons
So far, I haven't found any shortcomings or areas that could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabriel Z.
Marketing, 51-100 employees
“Most efficient chat support app available”
Pros
The widget is fantastic! It pops up automatically and invites website visitors to chat with us, and we also get notifications to start the chat.
Cons
It would be nice to have more options to customize how the chat bubble appears on the website.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marc V.
Not Specified, 11-50 employees
More than a year
“Top platform for customer service”
Pros
What I love about Live help now is how it simplifies customer service. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all in one platform. You can even use it as your call center with Zoom. I love how fast support responds to issues and how feature-rich the platform is. There's so much you can do with just a few clicks when chatting with someone, which makes using the interface really simple.
Cons
The admin interface feels a bit outdated, and some parts are not super intuitive for non-technical users but considering the large number of features included, it's understandable. My only other issue is the inability to have an "admin" user without rights to chat, email, etc and having to pay for that seat instead.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does LiveHelpNow offer an API?
Yes, LiveHelpNow offers an API.
What language does LiveHelpNow support?
LiveHelpNow supports several languages, including English, Chinese, German, and Spanish.
What other apps does LiveHelpNow integrate with?
LiveHelpNow integrates with HubSpot, Facebook, Mailchimp, WhatsApp, and more.
Does LiveHelpNow have a mobile app?
Yes, LiveHelpNow has a mobile app.
What type of pricing plans does LiveHelpNow offer?
LiveHelpNow price starts at $9/agent/month for the Call Management plan and $21/agent/month for the Live Chat, Knowledge Base, and Ticket Management plans, respectively. Users can also get pricing for a custom plan.
Who are the typical users of LiveHelpNow?
The typical users of LiveHelpNow are those in the wholesale, accounting, and healthcare industries.
What level of support does LiveHelpNow offer?
LiveHelpNow offers chat, email, helpdesk, phone support and, Knowledge Base.