LiveHelpNow offers tools to engage customers, track interactions, and streamline support processes. While it excels in real-time customer communication, its reporting features could be more advanced. Overall, it’s a solid solution for businesses seeking effective, customer-focused support.
LiveHelpNow Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is LiveHelpNow?
Overview
LiveHelpNow is a cloud-based customer service platform designed for businesses across industries, particularly those looking to enhance online engagement. It provides comprehensive solutions to streamline communication between companies and their customers. Offering tools for live chat, ticketing, and real-time support helps resolve common problems such as slow response times, inefficient support processes, and missed customer inquiries.
LiveHelpNow Pricing
LiveHelpNow cost offers four packages:
- Live chat and texting: $21/agent
- Ticket Management: $21/agent
- Knowledge Base: $21/agent
- Call Management: $9/agent
Disclaimer: Prices are subject to change.
LiveHelpNow Integrations
LiveHelpNow software seamlessly integrates with various business applications, such as:
Who Is LiveHelpNow For?
The software is designed for businesses of all sizes across various industries and sectors, such as:
- Accounting
- Apparel and fashion
- IT
- Wholesale
- Hospital and healthcare
- Publishing
- Arts and crafts
- Consumer services
Is LiveHelpNow Right For You?
LiveHelpNow caters to businesses seeking to improve customer satisfaction and service efficiency, providing them with a robust and scalable support system. It's known for its user-friendly interface and efficiency in increasing productivity. The software is also scalable and secure, being HIPAA-compliant.
Is LiveHelpNow right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.
LiveHelpNow Features
LiveHelpNow provides free training and onboarding to help your team get up to speed with the software. This service ensures that agents understand best practices, optimizing their ability to deliver fast and efficient customer support from the start.
See How It WorksThe KPI dashboard offers real-time visibility into key performance metrics such as response time and agent performance. It helps teams monitor conversions, track trends, and pinpoint areas for improvement, enabling better decision-making and operational efficiency.
See How It WorksQueueing and skill routing direct customer inquiries to the most qualified agent based on factors like availability and issue complexity. This ensures that customers receive timely and expert assistance, leading to improved customer satisfaction and optimized resource use.
See How It WorksThe AI chatbot Hue handles up to 80% of incoming chats, answering frequently asked questions and deflecting simple issues. This enables human agents to focus on more complex queries, improving service speed and agent productivity.
See How It WorksThis feature saves agents time by providing pre-written replies for common inquiries. Reducing typing and decision-making time boosts response speed and consistency, helping agents maintain a high level of service.
See How It Works