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Overview
livepro software provides an AI-powered knowledge management system (KMS) that transforms complex policies into clear answers, directly cutting average handling time (AHT) significantly. Despite some complex content types having a slight learning curve, the platform sees a high agent adoption rate, resulting in an increase in usage.
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Starting Price
Custom
livepro Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is livepro?
livepro is an award-winning knowledge management solution designed specifically for high-volume customer service centers. It acts as a definitive single source of truth, delivering clear, step-by-step livepro answers in real-time to agents. The platform’s governance features ensure compliance and accuracy by mandating review and approval before publishing. Its design significantly accelerates agent speed competency, reducing new hire training time.
livepro Pricing
The livepro cost is based on three plans:
- Flex: Custom pricing
- Premium: Custom pricing
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
livepro Integrations
The software supports integration with multiple platforms, such as:
- Genesys
- NICE CXone
- Microsoft Teams
- Salesforce
- Zendesk
- Microsoft Dynamics CRM
- Slack software
Who Is livepro For?
livepro is ideal for a range of organizations, including:
- Contact centers
- Local governments
- Highly regulated industries
- SMBs
- Business process outsourcing (BPO)
- Charities
Is livepro Right For You?
livepro is the comprehensive software solution for organizations demanding high agent efficiency and strict compliance. Its standout feature, The Rocket, guides staff through complex processes, making new agents proficient faster than typical systems. Adopted by award-winning customer service centers, livepro ensures a consistent, accurate, and compliant experience across all channels. The platform's proven track record in financial and government sectors solidifies its status as a robust choice for enterprise needs.
Still not sure about livepro? Contact our support team at (661) 384-7070 for further guidance.
livepro Features
The market-leading AI solution surfaces the most accurate answers when agents search. It continuously identifies usage and search behavior to enhance agent efficiency and content optimization. This ensures agents access current and correct knowledge instantly, improving the speed and quality of every interaction.
This proprietary tool provides agents with professional triage and step-by-step process instructions. This feature drastically reduces the cognitive load on front-line staff, allowing experts from starters to handle complex queries quickly. It guides agents to resolution, minimizing the need for handoffs to higher-tier support.
The platform requires knowledge to be reviewed and approved before publication, guaranteeing accurate and compliant advice. Full version control, audit trails, and mandatory review date reminders mitigate the financial risks of non-compliance for the enterprise. This provides executives peace of mind regarding regulatory requirements.
The platform serves as a centralized hub, meaning agents do not need to memorize where critical information is stored. All data, even from disparate internal systems or sites, links easily to livepro. This approach provides agents with a definitive single source of truth, ensuring they have the precise answers immediately.
