Overview
NICE CXone enables brands to strengthen customer experience, brace brand value, and improve efficiency with a diverse interaction-centric platform, advanced CX potentiality, and specialized AI. While the software has reporting challenges, it boasts extraordinary user-friendliness, requiring minimal training for effective usage.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
NICE CXone Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is NICE CXone?
Overview
NICE CXone is a cloud-based call center software that enables businesses to optimize lead quality and reduce the cost of customer interactions. The platform includes a comprehensive set of features for managing inbound support requests and facilitates customer engagement through various channels, including inbound/outbound voice calls, email, voicemail, chat, social media, and more.
NICE CXone Pricing
NICE CXone Integrations
Some of the third-party integrations include:
- Salesforce
- Oracle Service Cloud
- Microsoft Dynamics
- Servicenow
- Zendesk
- SAP Cloud for Customer
- Netsuite
- SugarCRM
- Bullhorn
Who Is NICE CXone For?
Some of the industries using NICE CXone CRM include:
- Telecommunications
- Insurance
- Transportation
- Hospitality
- Nonprofit organization management
- Facilities services
- Information technology and services
- Computer software
- Banking
- Medical devices
- Government
Is NICE CXone Right For You?
NICE CXone works closely with organizations, regardless of size, to develop customer experiences that promote strong brand loyalty and enduring relationships. The company achieves this through various powerful components built on an Open Cloud Foundation.
By leveraging NICE's expertise and robust technology, businesses can enhance customer satisfaction and build lasting connections with their audience, making the software a valuable choice.
Still not sure about NICE CXone? For further information, contact our experts at (661)-384-7070, who help you make the best decision.
NICE CXone Features
CXone enables businesses to provide digital self-service options to their users, allowing them to find answers to their questions or resolve issues independently. This feature includes self-service portals, knowledge bases, chatbots, and interactive voice response (IVR) systems.
The software incorporates advanced analytics capabilities that help businesses interpret customer behavior, preferences, and sentiment to identify trends, patterns, and opportunities for improvement. This enhances the overall customer experience.
Automation is a critical component of CXone, allowing businesses to automate repetitive and manual tasks to improve efficiency and reduce errors. It includes intelligent routing, automatic call distribution (ACD), chatbots, and robotic process automation (RPA), which streamline workflows, increase agent productivity, and deliver faster and more accurate responses to customer inquiries.
With the Workforce Engagement feature, contact center managers can effectively schedule and forecast agent activities, ensuring that the right number of agents with the appropriate skills are available to handle customer interactions. This helps minimize wait times and improve service levels.
With journey orchestration capabilities, businesses can design personalized and seamless customer experiences by mapping out customer interactions, identifying key touchpoints, and automating actions based on customer behavior. This feature ensures consistent and cohesive experiences throughout the customer journey.
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