NICE CXone

NICE CXone

Last Updated Oct 15, 2024

Overview

NICE CXone enables brands to strengthen customer experience, brace brand value, and improve efficiency with a diverse interaction-centric platform, advanced CX potentiality, and specialized AI. While the software has reporting challenges, it boasts extraordinary user-friendliness, requiring minimal training for effective usage.

Overall Rating

Based on 1 users reviews

5

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

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Starting Price
Custom

What Is NICE CXone?

Overview

NICE CXone is a cloud-based call center software that enables businesses to optimize lead quality and reduce the cost of customer interactions. The platform includes a comprehensive set of features for managing inbound support requests and facilitates customer engagement through various channels, including inbound/outbound voice calls, email, voicemail, chat, social media, and more.

NICE CXone Pricing

NICE CXone offers four plans: Engagement, Essentials, Core, and Complete. The paid version starts at $100/month. However, a free trial is also available. For further pricing details,click Get Pricing.

NICE CXone Integrations

Some of the third-party integrations include:

Watch a free NICE CXone demo to learn more about its integrations.

Who Is NICE CXone For?

Some of the industries using NICE CXone CRM include:

  • Telecommunications
  • Insurance
  • Transportation
  • Hospitality
  • Nonprofit organization management
  • Facilities services
  • Information technology and services
  • Computer software
  • Banking
  • Medical devices
  • Government

Is NICE CXone Right For You?

NICE CXone works closely with organizations, regardless of size, to develop customer experiences that promote strong brand loyalty and enduring relationships. The company achieves this through various powerful components built on an Open Cloud Foundation.

By leveraging NICE's expertise and robust technology, businesses can enhance customer satisfaction and build lasting connections with their audience, making the software a valuable choice.

Still not sure about NICE CXone? For further information, contact our experts at (661)-384-7070, who help you make the best decision.

Pros And Cons of NICE CXone

Pros

  • Great call-routing features

  • Quality call recording options

  • Cost-effective

  • Easy to use

Cons

  • Slow customer service

  • Difficult reporting

Frequently Asked Questions

NICE CXone is used to effortlessly engage with customers through diverse communication channels, effectively managing their interactions across multiple platforms.

Yes, NICE CXone software provides an API.

NICE CXone is utilized by contact centers in organizations of various sizes, including small, medium, enterprise, and government entities.

No, NICE CXone software does not support mobile devices.

Based on its user reviews, NICE CXone software is easy to use.