MiaRec: Pricing, Free Demo & Features

Name: MiaRec
Rating: 5 (1 reviews)

Last Updated Sep 5, 2026

Overview

MiaRec’s ability to track KPIs such as CSAT, NPS, and churn risk provides teams with instant clarity into customer satisfaction and performance trends. While a full-feature implementation may require setup time, it delivers reliable automated quality management. It enhances service quality and boosts revenue with AI-powered analytics.

Overall Rating

Based on 1 users reviews

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Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

MiaRec Specifications

Analytics And Reporting
Customer Feedback Surveys
Call Center Management
Customer Profiles
Queue Management
Phone Support
Automated Responses And Chatbots
Ticket Management
Live Chat
Omnichannel Support

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What Is MiaRec?

MiaRec is an AI-native conversation intelligence platform that turns customer interactions into actionable business insights. It provides automated call transcription, sentiment and topic analysis, and AI-powered quality evaluation. These capabilities help contact centers scale performance reviews, uncover customer experience trends, and streamline support workflows. This reduces manual work while enhancing consistency and insight-driven decision-making.

MiaRec Pricing

The MiaRec cost plans are customized as per client requirements. Its price falls in the following bundles:

Automated QA: $49/user/month
CX intelligence: $49/user/month
Revenue intelligence: $79/user/month
Add-ons (Ask AI, Auto-Redaction): Custom quotes

Request a personalized MiaRec pricing quote for your business.

Disclaimer: The pricing is subject to change.

MiaRec Integrations

The vendor supports integrations with:

Book a free MiaRec demo to learn more about its integration arrangements.

Who Is MiaRec For?

MiaRec is ideal for a range of industries, including:

Automotive
Finance
Transportation
Healthcare
Hospitality

Is MiaRec Right For You?

Do your contact-center teams struggle with inconsistent QA, unclear customer sentiment, and limited insight into revenue opportunities from calls? That can lead to missed upsells and gradual declines in customer satisfaction. MiaRec solves this by offering AI-powered automated quality management and CX intelligence, turning every call into measurable insight and ensuring consistent evaluations. Notably, MiaRec is recognized as a “Core Performing Vendor in the Campaign Management Platform (CMP) Research Prism for Automated QA/QM”, and clients such as Advantage Reserve rely on it to identify coaching opportunities and compliance gaps.

Still not sure about MiaRec? Contact our support team at (661) 384-7070 for further guidance.

MiaRec Features

MiaRec Auto QA

MiaRec Auto QA automatically scores calls using generative-AI-based scorecards and customizable evaluation criteria. This ensures full interaction coverage and consistent agent assessments, freeing supervisors from manual review and enabling scaling without increasing headcount.

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MiaRec Customer Experience (CX) Intelligence

CX Intelligence converts voice interactions into actionable customer experience metrics like CSAT, NPS, call intent, and request reasons. This delivers insight into what customers feel and why, enabling proactive CX improvements and data-driven decisions rather than relying on surveys or guesswork.

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Revenue Intelligence

MiaRec features a revenue intelligence module that surfaces buying signals, reasons for lost deals, objection patterns, and opportunity data from call transcripts. This helps sales and revenue teams identify upsell potential and evaluate pipeline health, turning every support call into a potential revenue driver.

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Ask AI

Ask AI acts as an on-demand AI data analyst. Users simply type natural-language questions about call data and instantly receive evidence-backed answers, trends, and recommendations. This eliminates reliance on manual reports or dedicated analytics staff.

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Free Call Analysis

MiaRec software offers a free call-analysis service that allows businesses to submit calls for processing in a secure, private instance. It helps reveal CX issues and performance gaps, providing a risk-free way to assess the platform’s value before full deployment.

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Pros And Cons of MiaRec

A quick look at MiaRec's strengths and weaknesses to
help you decide if it's the right fit

Pros

Automated call scoring of all interactions
Real-time sentiment and topic analysis
AI-driven root cause analysis and insights

Cons

Custom setup required for some integrations
The interface can feel cluttered for new users

MiaRec Reviews

Insights from real users on MiaRec’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Farrok S.

Enterprise, N/A employees

5.0

April 2024

“Reliable automation with strong integrations”

Pros

It offers a broad set of capabilities in one platform and it's very manageable day to day. It's reliable, packed with useful functionality and helps contact centers get more done with less human involvement. Implementation was easy and it integrated well with our existing systems.

Cons

Don't have any complaints about this tool. It's one of the best automation platforms I've used in the market.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What level of support does MiaRec offer?

It offers support via a help desk and email.

What other apps does MiaRec integrate with?

The vendor supports integrations with Twilio, Avaya, Cisco, and Five9.

Does MiaRec have a mobile app?

No, MiaRec does not offer a standalone mobile app for end users.

Who are the typical users of MiaRec?

Its users are contact centers, healthcare providers, insurance firms, retail and e-commerce companies, and finance organizations.

What types of pricing plans does MiaRec offer?

The MiaRec price starts at $49/user/month for Automated QA and CX intelligence. Request a personalized MiaRec pricing quote for your business.

What language does MiaRec support?

MiaRec is primarily available in multiple languages, including English and French.

Does MiaRec offer an API?

Yes, MiaRec provides APIs and SDKs for integration with telephony platforms and data systems.