“simple review sharing experience”

Pros

Posting and sharing reviews is very easy which makes the platform pleasant to use.

Cons

Getting timely responses to questions has been very difficult and figuring out how we've been billed is also confusing.

“simple review sharing experience”

Pros

Posting and sharing reviews is very easy which makes the platform pleasant to use.

Cons

Getting timely responses to questions has been very difficult and figuring out how we've been billed is also confusing.

“powerful tool”

Pros

Working at a Shopify+ agency, we rely heavily on its products across our merchant accounts and have implemented more than 30 installs from its suite. It's an outstanding platform that I'd confidently recommend to any eCommerce merchant. The feature set in each product is thoughtfully designed and really helps merchants build stronger customer relationships while identifying their Superfans. The Klaviyo integration, in particular, is incredibly valuable. On top of that the onboarding process is consistently excellent and the customer support team always delivers high-quality service.

Cons

Even though this section requires an answer, I honestly don't have any negatives to point out about it.

“powerful tool”

Pros

Working at a Shopify+ agency, we rely heavily on its products across our merchant accounts and have implemented more than 30 installs from its suite. It's an outstanding platform that I'd confidently recommend to any eCommerce merchant. The feature set in each product is thoughtfully designed and really helps merchants build stronger customer relationships while identifying their Superfans. The Klaviyo integration, in particular, is incredibly valuable. On top of that the onboarding process is consistently excellent and the customer support team always delivers high-quality service.

Cons

Even though this section requires an answer, I honestly don't have any negatives to point out about it.

“simple to use and teach”

Pros

Easy to use and training other employees on how to use it is just as manageable.

Cons

Since it's still fairly new, we're still in the process of rolling out other programs.

“simple to use and teach”

Pros

Easy to use and training other employees on how to use it is just as manageable.

Cons

Since it's still fairly new, we're still in the process of rolling out other programs.

“quick setup and helpful team”

Pros

Implementation team was extremely helpful with aligning the reviews widget to the overall look and feel of our site and they made sure everything was deployed on time despite the very tight turnaround. It's also been simple to use for keeping track of and managing customer reviews.

Cons

Reporting still needs some improvement since it's not the most simple when trying to segment review data by certain time periods or attributes. I'd also love to see an option to sort reviews by attribute directly from the main dashboard but that isn't available yet.

“valuable reviews”

Pros

This software has been fantastic for us. It lets us collect reviews along with image and video content without much hassle and we've been able to use that content across different parts of the business.

Cons

I don't really have any major complaints. The only downside is that getting it integrated into our Klaviyo flows has taken a bit longer than we originally hoped.

“excellent support for multiple stores”

Pros

Excellent tool for my team and the customer support has been just as strong. Another big plus is that we don't have to pay for separate instances to support multiple stores.

Cons

At this point, we really don't have any complaints. It has been working well for us and we haven't run into any major issues.

“quick setup and helpful team”

Pros

Implementation team was extremely helpful with aligning the reviews widget to the overall look and feel of our site and they made sure everything was deployed on time despite the very tight turnaround. It's also been simple to use for keeping track of and managing customer reviews.

Cons

Reporting still needs some improvement since it's not the most simple when trying to segment review data by certain time periods or attributes. I'd also love to see an option to sort reviews by attribute directly from the main dashboard but that isn't available yet.

“valuable reviews”

Pros

This software has been fantastic for us. It lets us collect reviews along with image and video content without much hassle and we've been able to use that content across different parts of the business.

Cons

I don't really have any major complaints. The only downside is that getting it integrated into our Klaviyo flows has taken a bit longer than we originally hoped.

“excellent support for multiple stores”

Pros

Excellent tool for my team and the customer support has been just as strong. Another big plus is that we don't have to pay for separate instances to support multiple stores.

Cons

At this point, we really don't have any complaints. It has been working well for us and we haven't run into any major issues.

“Simple navigation with rising cost”

Pros

The layout is easy to get around and it connects well with our other systems which makes day-to-day use pretty convenient.

Cons

Downside is that the price has gone up compared with what we really use the software for so it doesn't feel as cost-effective anymore.

“Simple navigation with rising cost”

Pros

The layout is easy to get around and it connects well with our other systems which makes day-to-day use pretty convenient.

Cons

Downside is that the price has gone up compared with what we really use the software for so it doesn't feel as cost-effective anymore.

“easy review migration”

Pros

Great tool for us. Getting everything integrated and moving our existing reviews into the platform went really well. That part of the setup process was handled smoothly and made onboarding much easier.

Cons

Haven't run into any real downsides with the software. If anything, I'd just suggest including a walkthrough of all the available features during the initial integration so new users can see everything that comes with it right from the start.

“easy review migration”

Pros

Great tool for us. Getting everything integrated and moving our existing reviews into the platform went really well. That part of the setup process was handled smoothly and made onboarding much easier.

Cons

Haven't run into any real downsides with the software. If anything, I'd just suggest including a walkthrough of all the available features during the initial integration so new users can see everything that comes with it right from the start.

“Dedicated reviews page boost”

Pros

Adding a dedicated reviews page to our website has been a really valuable improvement.

Cons

Getting everything set up was beyond what we could manage ourselves so we had to bring in a developer.

“Helpful support”

Pros

From my perspective getting started felt very easy and even without any previous experience with the platform, I was able to work things out without much trouble. The customer support team has been excellent as well especially when helping us make recent updates to our homepage widgets and our Klaviyo integration.

Cons

One thing that isn't completely clear right away is the full range of what the software can do and how we could use more of its features to benefit the business further.

“Dedicated reviews page boost”

Pros

Adding a dedicated reviews page to our website has been a really valuable improvement.

Cons

Getting everything set up was beyond what we could manage ourselves so we had to bring in a developer.

“Helpful support”

Pros

From my perspective getting started felt very easy and even without any previous experience with the platform, I was able to work things out without much trouble. The customer support team has been excellent as well especially when helping us make recent updates to our homepage widgets and our Klaviyo integration.

Cons

One thing that isn't completely clear right away is the full range of what the software can do and how we could use more of its features to benefit the business further.