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Overview
Onepilot offers a customer service outsourcing platform that combines human agents with AI to deliver efficient, scalable support. Although it lacks a dedicated mobile app, its multilingual capabilities, 24/7 availability, and AI-assisted workflows make it a reliable choice for businesses looking to enhance customer experience.
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Starting Price
$Custom
Onepilot Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Onepilot?
Onepilot is a modern customer care solution that combines proprietary technology with a vetted human workforce to manage support operations efficiently. The platform automates routine tasks while assigning complex inquiries to native speakers, ensuring high-quality interactions. By offering flexible, on-demand scheduling, businesses can handle volume spikes instantly without fixed staffing costs. This approach significantly reduces response times and operational overhead, addressing the critical challenge of scaling support teams dynamically.
Onepilot Pricing
Onepilot Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Onepilot For?
Onepilot is ideal for a wide range of industries and sectors, including:
- E-commerce
- Fintech
- Mobility
- Insurance
- Travel
- Utilities
- Telecommunications
Is Onepilot Right For You?
Onepilot is ideal for e-commerce, mobility, and fintech brands that need scalable, high-quality customer support. Recognized as a Top 100 Rising European Startup, the platform combines human empathy with AI efficiency. It is GDPR compliant, ISO 27001 certified, and trusted by companies like Qonto and Decathlon. By enabling 24/7 operations and managing seasonal demand seamlessly, Onepilot provides flexible, secure, and reliable support for businesses.
Still unsure about Onepilot? Connect with our customer support staff at (661) 384-7070 for further guidance.
Onepilot Features
Onepilot helps businesses create, maintain, and export a fully optimized knowledge base. The platform sets up your content from documents, updates processes regularly to boost agent efficiency, and ensures full access to your knowledge base even if you decide to leave, providing flexibility and long-term control.
The platform intelligently routes tickets through integrations with major ticketing and back-office tools, including Shopify and Prestashop. By managing two-ticket assignments at a time, Onepilot ensures agents address all inquiries effectively while leveraging AI to pre-solve requests, maintaining high customer satisfaction and preventing cherry-picked tickets.
The software enables effortless management of agent shifts, offering flexible configuration of duration, languages, ticket types, skills, and payment. Businesses can add, adjust, or cancel shifts without fees and allow agents to propose swaps when needed, minimizing no-shows and ensuring coverage during peak times with full operational control.
The platform provides AI-assisted ticket handling, combining Onepilot Knowledge Base, agent actions captured via Cockpit, and quality-checked models. Tickets are routed with context to the right agents, and high-accuracy cases can be fully automated. AI is trained using real interactions from hundreds of customers across multiple industries.
Onepilot offers an all-in-one dashboard to monitor KPIs and agent performance in real time. Users can track ticket details, review quality scores, and customize the interface to meet business needs. The platform provides data-driven insights with expert support to create the ideal dashboard for operational oversight.
