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Overview
Ownchat revolutionizes customer engagement by transforming WhatsApp into a powerful sales and support engine. It combines a shared team inbox with no-code automation, enabling businesses to scale communications effortlessly. While the quarterly payment structure requires commitment, the extensive features offer a strategic choice for growth-focused businesses.
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Starting Price
$59
/month (Standard plan)
Ownchat Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Ownchat?
Ownchat is a specialized conversational commerce platform designed to transform WhatsApp into a revenue-generating channel for businesses. It offers a centralized command center that consolidates customer interactions, enabling teams to manage high-volume messaging without chaos. By utilizing the shared team inbox, companies can handle inquiries from a single number, ensuring no lead is lost. Additionally, the platform features a no-code chatbot builder to automate support and a native commerce catalog for in-chat sales, benefitting Small and Medium-Sized Enterprises (SMEs) needing to scale operations.
Ownchat Pricing
The Ownchat pricing plans are as follows:
- Standard - $59/month (paid quarterly)
- Advanced - $103/month (paid quarterly)
- Enterprise - Custom Pricing
Disclaimer: The pricing is subject to change.
Ownchat Integrations
The software supports integration with multiple systems and platforms, such as:
- Shopify software
- WooCommerce
- Zoho CRM software
- Stripe
- Razorpay
Who Is Ownchat For?
Ownchat is ideal for a wide range of industries and sectors, including:
- Retail
- Hospitality
- Healthcare
- Real estate
- Education
Is Ownchat Right For You?
Deciding on the Ownchat software depends on your scaling needs. If your business is overwhelmed by customer inquiries on personal devices or needs to automate sales, it is a strong contender. Its standout feature is the ‘No-Code Chatbot Builder’, which allows you to create sophisticated auto-responses and lead qualification flows without hiring a developer. Additionally, the software offers distinct value for retail businesses seeking to drive revenue through WhatsApp Commerce. For businesses seeking to centralize support and drive revenue, it offers a balanced mix of power and simplicity.
Are you still not sure about Ownchat and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Ownchat Features
WhatsApp Chat Management
The platform replaces the chaos of multiple devices with a centralized inbox. This feature allows managers to assign specific conversations to agents, track conversation status, and monitor team performance from a single dashboard. It ensures that every customer query receives a timely response, eliminating the risk of ignored messages typical in shared phone setups.
WhatsApp Payments
Ownchat integrates native payment capabilities, allowing businesses to collect money directly within the conversation. Users can generate payment links or use native UPI to facilitate instant transactions. This feature is crucial for reducing cart abandonment, as it removes the friction of redirecting customers to external banking sites or payment gateways.
WhatsApp Commerce
This feature transforms the chat interface into a digital catalog. Businesses can upload products, set the price for items, and manage inventory, enabling customers to browse and add items to a cart without leaving WhatsApp. It supports the creation of product collections and automated order confirmations, effectively placing a complete e-commerce experience into mobile users' hands.
WhatsApp CRM
The software’s built-in Customer Relationship Management (CRM) functionality moves beyond simple messaging by capturing and organizing customer data. It allows for advanced segmentation using tags, enabling highly targeted broadcast campaigns. The CRM creates a unified customer profile, logging interaction history and preferences to help agents deliver personalized and context-aware support, ensuring no lead is ever lost.
Pros And Cons of Ownchat
Pros
Shared team inbox improves collaboration
Cost reduction via automated tasks
Increased lead conversions through engagement
Cons
No smart audience segmentation available
Quarterly payment commitment required
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Frequently Asked Questions
What language does Ownchat support?
The platform is primarily available in English.
Does Ownchat offer an API?
Yes, Ownchat software provides an API.
What other apps does Ownchat integrate with?
The software integrates seamlessly with a range of platforms and systems, including Stripe, WooCommerce, Zoho CRM software, Shopify software, and Razorpay.
What types of pricing plans does Ownchat offer?
The platform provides three plans: Standard at $59/month and Advanced at $103/month (both billed quarterly), plus an Enterprise plan with custom pricing. A 7-day free trial is available for Standard and Advanced. You can also request a personalized Ownchat price quote now.
Does Ownchat have a mobile application?
Yes, it offers a mobile app.
What level of support does Ownchat offer?
The software offers an FAQs forum, WhatsApp chat assistance, and email support.
Who are the typical users of Ownchat?
Businesses across various industries, including healthcare, retail, education, hospitality, and real estate, benefit from Ownchat features.