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Overview
PartnerHero is an extensive customer service platform that delivers AI-assisted customer support with professional ‘CX’ teams and automated quality assurance, increasing efficiency and customer satisfaction. While the platform’s performance can be slow under extensive load, it provides robust omnichannel support and deep customer interaction insights for scalable global service operations.
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Starting Price
Custom
PartnerHero Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics And Reporting
What Is PartnerHero?
PartnerHero (now acquired by Crescendo) is a cloud-based customer service platform that provides outsourced customer support services combining human ‘CX’ professionals with advanced AI technology powered by Crescendo. It supplies omnichannel support across voice, chat, and email, backed by automated quality assurance and outcome-based performance measurement. The platform also builds dedicated support teams and operational knowledge centers, enabling faster onboarding, testing, and continuous reporting on customer interactions.
PartnerHero Pricing
PartnerHero pricing varies according to the following plans:
- Managed AI Plan: starting at $2900/month ($1.25/solve/volume discounts available)
- Managed AI and SuperHumans Plan: starting at $2900/month ($2.25/solve/volume discounts available)
Disclaimer: The pricing is subject to change.
PartnerHero Integrations
PartnerHero software integrates with a wide range of apps, including:
- Jira software
- Stripe
- Zendesk Suite
- Salesforce
- HubSpot CRM software
Who Is PartnerHero For?
PartnerHero is suitable for the following sectors:
- Ecommerce and DTC
- Edtech
- Fintech
- Food and delivery
- Health and wellness
- Saas
Is PartnerHero Right For You?
PartnerHero software is suitable for businesses aiming to scale customer experience operations with a hybrid of AI and expert human agents. It supports global coverage and professional handling of customer inquiries across channels, with automated ‘QA’ and interaction insights to inform performance improvement.
Still not sure if PartnerHero is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
PartnerHero Features
PartnerHero delivers instant, high-accuracy responses across all customer communication channels, including voice, chat, email, and in-app messaging. This capability supports seamless coverage on every channel your customers use, helping maintain consistent conversation quality.
The software support combines AI automation with professional customer experience agents to refine responses and handle difficult customer issues. This approach uses human expertise to tune AI workflows, escalate appropriately, and ensure interaction accuracy.
The system tracks and evaluates customer support operations with real-time data and customizable reporting dashboards. It automatically scores interactions for customer satisfaction, applies AI-based auto-tagging to categorize issues, and analyzes handoffs to reveal performance trends.
The platform ensures that the content driving AI and agents remain current and accurate by maintaining and updating the knowledge base. It combines automated updates with expert human oversight, keeping response data reliable.
