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Overview
ProcedureFlow improves procedural clarity through linked visual flows and automated task guidance. While limited visibility of recently accessed flows can challenge quick reference, it strengthens process consistency and team collaboration, offering mid-market businesses a reliable platform for streamlining operations and supporting employee performance.
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Starting Price
Custom
ProcedureFlow Specifications
- Analytics And Reporting
- Knowledge Base
- Self-Service Portal
- Ticket Management
What Is ProcedureFlow?
ProcedureFlow is a flexible, cloud-based platform delivering next-generation visual knowledge management, designed to be scalable for businesses of all sizes, from small to large enterprise. The software offers a simple flowchart editor to rapidly convert complex procedures into intuitive, visual guides, significantly reducing staff training time. Key features like AI-powered process design streamline content creation, while a centralized change notification system ensures employees always have instant access to accurate, up-to-date information, driving business consistency.
ProcedureFlow Pricing
Businesses can choose from the following ProcedureFlow price plans:
- Professional: $27.50/user/month
- Enterprise: Custom
Disclaimer: The pricing is subject to change.
ProcedureFlow Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Genesys
- NiCE
- Dynamics 365
- Amazon Connect software
Who Is ProcedureFlow For?
ProcedureFlow software is ideal for a wide range of industries and sectors, including:
- Contact center
- Government
- Finance
- Health insurance
- Utilities
Is ProcedureFlow Right For You?
If you are a company operating in highly regulated environments and struggle with inconsistent service or long training times, ProcedureFlow is the best fit. The platform solves these pain points by turning complex text into visual flows with its AI Process Designer.
This scalable solution ensures security with data encrypted at rest and is authenticated as SOC 2 Type 2 compliant. Used by Flexiti and Brooks Running, and integrated with partners like AWS Connect, the software won the 2021 Contact Center Technology Award.
Still doubtful if ProcedureFlow is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
ProcedureFlow Features
Process Central
This feature allows teams to document and visualize workflows clearly. The software ensures employees understand tasks, reduces errors, and empowers teams to execute procedures confidently, improving efficiency and accountability across the organization.
Guided Execution
This feature guides employees through procedures step by step, ensuring consistency and compliance. ProcedureFlow supports real-time adherence to workflows, reducing mistakes and improving service quality, while making it easier for teams to follow processes correctly every time.
Collaboration
ProcedureFlow simplifies team collaboration by allowing workflows to be easily reviewed and updated. Side-by-side comparisons and revision controls help teams maintain accurate documentation, streamline approvals, and ensure all stakeholders stay aligned on procedural changes.
Process Automation
The software automates routine tasks within workflows to improve efficiency and accuracy. ProcedureFlow’s automation reduces manual effort, minimizes human errors, and allows teams to focus on higher-value activities, enhancing overall operational performance and service quality.
Performance Insights
ProcedureFlow provides analytics and reporting on process usage and team performance. Users can monitor adoption rates, identify gaps, and gain actionable insights, enabling continuous improvement, informed decision-making, and better management of business-critical procedures.
Pros And Cons of ProcedureFlow
Pros
Simplifies complex processes with clear visual flows
Reduces training time for new employees
Improves customer satisfaction and service quality
Cons
Cannot select individual flows to publish
Manual merging required for multiple changes
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Frequently Asked Questions
Does ProcedureFlow offer an API?
Yes, ProcedureFlow offers an API.
What types of pricing plans does ProcedureFlow offer?
ProcedureFlow offers Professional at $27.50/user/month and an Enterprise plan with custom pricing. Request a personalized ProcedureFlow pricing quote for your business today!
What other apps does ProcedureFlow integrate with?
The software integrates with multiple systems, including Salesforce, Genesys, NiCE, and Amazon Connect.
Who are the typical users of ProcedureFlow?
ProcedureFlow features benefit users in contact center, government, finance, health insurance, and utilities sectors, helping teams streamline processes, improve efficiency, and maintain procedural consistency.
What level of support does ProcedureFlow offer?
ProcedureFlow offers support through live chat and an informative blog.
What language does ProcedureFlow support?
The software is available in English.
Does ProcedureFlow have a mobile app?
No, ProcedureFlow does not offer a dedicated mobile app.