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Overview
Puzzel helps automate workflows and optimize agent performance to accelerate customer service delivery. While the raw data availability within the platform is scarce, the comprehensive suite of tools ensures teams can deliver scalable, consistent support. Overall, Puzzel is a reliable platform for organizations focused on enhancing customer experience.
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Starting Price
Custom
Puzzel Specifications
- Omnichannel Support
- Call Center Management
- Live Chat
- Phone Support
What Is Puzzel?
Puzzel offers an advanced, AI-powered cloud contact center solution designed to handle high volumes of customer interactions efficiently. By leveraging tools like conversational intelligence and knowledge management, the platform helps agents quickly access information, understand customer intent, and deliver accurate solutions faster. It is built to scale with business growth, ensuring consistent service quality and multi-site operation. The system aims to enhance agent productivity and boost customer retention with ease.
Puzzel Pricing
Puzzel has the following price plans customized according to varying business needs.
- Resolve
- Impress
- Power
Disclaimer: The pricing is subject to change.
Puzzel Integrations
Puzzel integrates with the following tools and platforms:
- Zendesk Suite
- Calabrio ONE
- Aircall
- Dynamics 365
- Twilio software
- Genesys
- Eckoh
Who Is Puzzel For?
Puzzel is ideal for the following sectors and industries:
- Retail
- Travel and hospitality
- Banking
- Energy and utilities
- Insurance
Is Puzzel Right For You?
If the goal is to modernize a contact center with scalable, AI-infused technology, then Puzzel presents a compelling solution. The comprehensive set of Puzzel features, spanning from quality management to workforce management, positions it as a powerful, end-to-end platform for complex service environments. The dedication to cloud-based flexibility and a strong focus on self-service automation make it an ideal fit for enterprises prioritizing seamless customer journeys.
Still doubtful if the Puzzel software is the right fit? Connect with our customer support staff at (661) 384-7070 for further guidance.
Puzzel Features
Knowledge Management
The platform centralizes and organizes information into an accessible repository that empowers agents to find answers instantly and consistently. Customers can also self-serve, which reduces contact volume and improves first-contact resolution rates.
Workforce Management
Puzzel optimizes agent scheduling and forecasts contact volumes to ensure appropriate staffing levels during peak times. This capability maintains service quality and avoids agent burnout by distributing workload fairly.
Live Summary
The system provides agents with instant, AI-generated summaries of ongoing interactions, saving valuable time during handoffs or complex cases. This allows for faster context adoption and more personalized customer service delivery.
Quality Management
Monitoring and scoring agent performance based on predefined criteria ensures adherence to service standards. Automated evaluation processes help supervisors deliver targeted feedback and improve overall team competence.
Conversation Intelligence
Puzzel analyzes customer interactions across all channels to identify trends, sentiment, and pain points. The insights gained help supervisors enhance training materials and optimize conversational flows for better service outcomes.
Pros And Cons of Puzzel
Pros
Provides an easy-to-use interface
Straightforward tool implementation
Excellent customer support
Cons
Lacks the option to input custom keywords
Searching for customers by numbers can be challenging
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Frequently Asked Questions
What types of Puzzel pricing plans are available?
Puzzel price plans (Resolve, Impress, and Power) are customized according to varying business needs. Receive a personalized Puzzel cost estimate specific to your organization.
Does Puzzel offer an API?
Yes, Puzzel does offer an API.
Who are the typical users of Puzzel?
Puzzel features support organizations in the retail, travel and hospitality, banking, energy and utilities, and insurance industries.
What language does Puzzel support?
Puzzel supports the English, Danish, Norwegian, and Swedish languages.
Does Puzzel have a mobile app?
Yes, Puzzel offers a dedicated mobile app.
What other apps does Puzzel integrate with?
Puzzel integrates with Zendesk Suite, Calabrio ONE, Aircall, Dynamics 365, Twilio software, Genesys, and Eckoh software.
What level of support does Puzzel offer?
Puzzel offers support via phone and email. Users can also fill out an online form to get in touch with the team.