Re amaze
Last Updated
Overview
Re amaze software provides a seamless, unified customer service experience, consolidating communication channels into one platform, which significantly boosts team efficiency. While the interface could benefit from updated visual design, its unparalleled e-commerce integration and early access to automation features justify the cost.
Re amaze Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Re amaze Features
Omnichannel Unified Inbox
The unified inbox centralizes conversations from email, live chat, SMS, and major social channels like Instagram and X. This consolidation ensures that support agents maintain full historical context and provide seamless support, significantly reducing agent friction and ensuring consistent service delivery across all touchpoints.
Advanced AI And Automation
Re amaze features advanced AI-powered tools, including sophisticated chatbots and auto-responders that handle routine inquiries instantly. Furthermore, the real-time AI translation capability allows support staff to communicate fluently with customers globally, supporting expansion without necessitating a larger multilingual workforce.
Real-Time Chat Widget
The platform offers a powerful, customizable real-time chat widget for websites and applications. This allows agents to engage customers immediately during their browsing session, turning inquiries into conversions. Agents can utilize chatbots to handle initial queries, ensuring 24/7 availability and rapid issue triage before escalating to human support.
Live Co-Browsing Support
Agents can leverage co-browsing capabilities to view a customer's screen in real-time, instantly diagnosing complex workflow issues. This feature eliminates frustrating back-and-forth communication, leading to faster, more accurate problem resolution. Agents can guide customers step-by-step through configuration or checkout processes.
Customer Push Campaigns
Deploy targeted browser and mobile push notification campaigns to re-engage past or current customers effectively. This marketing capability allows businesses to announce sales, new products, and discounts directly to subscribers, even when they are offline. Simple installation and reporting integration with Google Analytics help scale conversions.
Pros And Cons of Re amaze
Pros
Collects customer data to speed accurate responses
Helps customers self-serve through searchable FAQ library
Creates escalation tickets for clear response tracking
Cons
Site occasionally feels laggy and needs refresh
Customer support sometimes feels less immediately helpful
Re amaze Reviews
Total 17 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars12%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Apparel & Fashion, 51-100 employees
More than a year
“Lets us keep in touch with customers”
Pros
Keeping in touch with customers and staying on top of issues has been one of the most valuable parts of using it.
Cons
At times, the site feels a little laggy and I need to refresh the screen to get things working properly again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 500+ employees
Free Trial
“Useful shared inbox”
Pros
Something that really stands out is how simple it is while still giving a clear view of customer conversions. It also does a really good job with live chat and helpdesk integration. The shared inbox is especially useful because the whole team can view text messages, chats, emails and social messages together in one place. It works very well for sending targeted content to customers since we can also keep track of their activity.
Cons
I haven't come across any drawbacks at this point and it seems to include all the essential features we need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Retail, 51-100 employees
More than a year
“Beginner-friendly software”
Pros
Works really well for teams across the board, including people who are completely new to it. It handles most of what we need without much hassle.
Cons
It still doesn't integrate with every social media channel or content type and it does run into recurring issues that sometimes cause things to break. That said, support is always quick to reply when something comes up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does Re amaze support?
Re amaze is primarily available in English.
What level of support does Re amaze offer?
Re amaze offers support through FAQs, chat, contact form, email, and help center.
What other apps does Re amaze integrate with?
The software supports integration with multiple platforms, such as Shopify software, Stripe, Slack software, Jira software, WhatsApp Business, Pipedrive CRM, and Zapier software.
Does Re amaze have a mobile app?
Yes, Re amaze has a mobile app for Android and iOS.
What types of pricing plans does Re amaze offer?
The Re amaze price is based on multiple plans: Starter ($59/month), Basic ($29/user/month), Pro ($49/user/month), Plus ($69/user/month), and Enterprise (Custom pricing). Request a personalized Re amaze pricing quote for your business.
Does Re amaze offer an API?
Yes, Re amaze offers an API.
Who are the typical users of Re amaze?
Typical users include industries like food and beverage, retail, e-commerce, fashion, and logistics.