Siit
Last Updated
Overview
Siit unifies operational data and deploys AI agents to automate service requests and workflows. Although an initial configuration is needed to map systems and context, its centralized request dashboard, built-in CMDB, and reporting reduce repetitive work and improve SLA visibility. All in all, it simplifies internal service operations.
Siit Specifications
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
- Customer Feedback Surveys
Siit Features
Centralized Request Dashboard And Context
Siit features a centralized request dashboard that consolidates all requests in a single view. Full context is provided from the Human Resource Information System (HRIS) and other connected systems. This setup enables clearer visibility and streamlined tracking of operations.
Reporting And Analytics Overview
The platform provides reporting and analytics to monitor IT operations using key metrics such as request trends, SLA achievement, and frequent issues. Insights from these metrics support better operational awareness and informed decision-making.
Structured Service Catalog
The software offers a structured service catalog that allows employees to select the type of service and define request details. This approach standardizes submissions and helps teams process requests more efficiently.
Pros And Cons of Siit
Pros
Unifies data across all teams effortlessly
Knowledge base grows automatically with every use
Scales easily without overhauling existing systems
Cons
Feature compatibility can vary across categories
Occasional downtime may disrupt operations
Siit Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Computer Software, 11-50 employees
Less than a year
“Siit transformed our internal support”
Pros
After several months of using it, it has completely changed the employee experience at our company. It has organized our workflows by making internal employee request management much simpler which has helped improve both onboarding and employee retention. Team members can submit their requests quickly without hassle and we're able to prioritize and track everything in one place. The integration with Slack and Notion was also a real deciding factor for us when choosing the tool. Overall, I can only highly recommend Siit.
Cons
At this point nothing to mention. We had some specific needs around the Notion integration and the team was extremely responsive in building the features we needed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Computer Software, 11-50 employees
Less than 6 months
“Improves productivity”
Pros
It has been a fantastic addition for our team and has noticeably improved our productivity. The ticketing feature makes it effortless for end users to send in requests and our team can track them clearly and respond without delay.
Cons
No issues have come up yet. It's simple to use and works just fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Siit offer an API?
Yes, Siit offers an API.
Who are the typical users of Siit?
Siit is well-suited for a wide range of industries and sectors, serving IT departments, HR teams, revenue operations teams, technology companies, and financial services organizations.
What other apps does Siit integrate with?
The platform integrates with several third-party applications and systems, including Slack, Microsoft Teams, Confluence, Google Workspace, and Notion.
Does Siit have a mobile app?
No, Siit does not offer a mobile app.
What language does Siit support?
The software supports English and French.
What level of support does Siit offer?
The platform provides support via ticket submission, chat, and FAQs.
What types of Siit price plans are available?
The software offers four plans: Essentials ($23/admin/month), Standard ($45/admin/month), Pro ($89/admin/month), and Enterprise with custom pricing, along with a 14-day free trial. Contact us to request a personalized Siit cost quote based on your institution's requirements.