Last Updated
Overview
Overall Rating
Based on 4 users reviews
4.5
Rating Distribution
Positive
75%
Neutral
25%
Negative
0%
Starting Price
Custom
Smith.ai Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Smith.ai?
Smith.ai is a cloud-based virtual receptionist and customer service platform that seamlessly blends AI and human expertise. Its main function is to help businesses manage and streamline inbound calls, online chats, and text message inquiries, ensuring that no lead or client request goes unattended.
By integrating essential business tools, Smith.ai offers a friendly blend of quick automated responses and personalized human support. This helps you connect more effectively with clients, convert more leads, and present a professional image.
What Is Smith.ai Best For?
Smith.ai is best known for its 24/7 live virtual receptionist service that combines AI and human agents to answer calls, screen leads, book appointments, and provide personalized customer engagement. This service ensures businesses never miss important calls by delivering real-time lead qualification and seamless call handling tailored to specific business needs, boosting client acquisition and satisfaction effectively.
Smith.ai Pricing
The vendor offers various pricing plans based on specific needs:
AI Receptionist
- Starter: $97.50/month (30 calls)
- Basic: $270.00/month (90 calls)
- Pro: $825.00/month (300 calls)
- Enterprise: Custom pricing
Virtual Receptionist
- Starter: $292.50/month (30 calls)
- Basic: $787.50/month (90 calls)
- Pro: $2,025.00/month (300 calls)
- Enterprise: Custom pricing
Chat
- A la carte: $10/chat
- Starter: $140/month (20 live chats)
- Basic: $300/month (30 live chats)
- Pro: $600/month (120 live chats)
Outreach Campaigns
- Warm engagement: Starting at $600/month
- Cold prospecting: Starting at $10,000/month
Disclaimer: The pricing is subject to change.
Who Is Smith.ai For?
Smith.ai serves a wide range of industries, including:
- Legal and law firms
- Home services
- Software and SaaS
- Marketing and design agencies
- Finance and accounting
- Medical and wellness
- Real Estate and property management
Is Smith.ai Right For You?
If your business struggles with missed calls, slow responses, or overwhelming admin tasks, Smith.ai offers a powerful solution. With live agents and AI, it ensures every client inquiry is answered promptly and professionally. Automated lead screening and appointment booking streamline your workflows, resulting in more leads, better service, and more time to focus on growing your business.
Still doubtful if Smith.ai is the right fit for you? For further guidance, please get in touch with our customer support staff on (661) 384-7070.
Smith.ai Features
24/7 Live Call Answering
Smith.ai’s professional agents answer business calls around the clock, ensuring every inquiry gets a prompt, human response, even on weekends and holidays. This always-on presence means businesses never miss opportunities, build trust with clients, and project professionalism, no matter when a customer reaches out.
Intelligent Outbound Outreach
The tool proactively handles outbound calling to follow up with leads, manage customer callbacks, and support sales campaigns. Businesses can automate lead follow-ups and appointment reminders, driving engagement and conversions without adding pressure on their in-house teams.
AI-Powered Multichannel Chat
It seamlessly integrates with artificial intelligence (AI), offering a chat experience on websites, SMS, and social channels. Instant, personalized responses capture leads, answer questions, and support customers wherever they engage. This hybrid approach enhances user experience and maximizes engagement across multiple communication channels.
Integrated Appointment Booking
This platform connects with popular calendar tools, allowing agents to quickly book, reschedule, or update appointments on the spot. It also engages with leads or customers, simplifies scheduling, helps avoid double-bookings, and makes the process smooth and dependable for everyone involved.
Automated Payment Collection
Smith.ai agents can collect payments for consultations, services, or registration fees directly during calls. By offering secure, instant payment processing, businesses streamline their billing process, reduce friction for clients, and accelerate revenue, without follow-up hassles. It transforms routine conversations into opportunities to close business and get paid faster.
Smith.ai Reviews
Total 4 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars0%
3
Stars25%
2
Stars0%
1
Stars0%
Share your experience
Legal, 11-50 employees
Less than a year
“Service you can count on”
Pros
There are quite a good things about this tool, i have to mention that the representatives are reliable and consistently polite always providing friendly service whenever we need it.
Cons
Since we cant always connect with the same person, the service can sometimes feel inconsistent. However it is still generally good.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Small Business, 11-50 employees
Less than a year
“They have the best receptionists ever”
Pros
This platform handles all of our incoming client calls and after hours calls. they also help guide traffic to our website and to some extent assist bilingual callers as well.
Cons
The team is always professional and represents my firm in a very vigilant way. Even when dealing with difficult callers they stay positive and leave a good impression on our potential clients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
Less than 6 months
“Partner who truly understands your business”
Pros
One thing that really stands out about Smith.ai is its customer service. They are always clear, thorough and easy to understand in every interaction. Whether it is with our onboarding specialist, Daniel, our account executive, Andrew or even the support staff, we have had great experiences. Their responses are always quick and it is clear they communicate effectively not just with clients but also with each other at backend
Cons
We have not found much to dislike so far. I expect there might be some challenges ahead as that is just how things go but based on my experience so far, I trust the organization will be able to resolve any issues that come up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8