Smith.ai

Smith.ai

Last Updated

Overview

Smith.ai Specifications

  • Ticket Management
  • Live Chat
  • Omnichannel Support
  • CRM Integration

Smith.ai Features

24/7 Live Call Answering

Smith.ai’s professional agents answer business calls around the clock, ensuring every inquiry gets a prompt, human response, even on weekends and holidays. This always-on presence means businesses never miss opportunities, build trust with clients, and project professionalism, no matter when a customer reaches out.

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Intelligent Outbound Outreach

The tool proactively handles outbound calling to follow up with leads, manage customer callbacks, and support sales campaigns. Businesses can automate lead follow-ups and appointment reminders, driving engagement and conversions without adding pressure on their in-house teams.

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AI-Powered Multichannel Chat

It seamlessly integrates with artificial intelligence (AI), offering a chat experience on websites, SMS, and social channels. Instant, personalized responses capture leads, answer questions, and support customers wherever they engage. This hybrid approach enhances user experience and maximizes engagement across multiple communication channels.

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Integrated Appointment Booking

This platform connects with popular calendar tools, allowing agents to quickly book, reschedule, or update appointments on the spot. It also engages with leads or customers, simplifies scheduling, helps avoid double-bookings, and makes the process smooth and dependable for everyone involved.

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Automated Payment Collection

Smith.ai agents can collect payments for consultations, services, or registration fees directly during calls. By offering secure, instant payment processing, businesses streamline their billing process, reduce friction for clients, and accelerate revenue, without follow-up hassles. It transforms routine conversations into opportunities to close business and get paid faster.

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Smith.ai Reviews

Total 4 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

0%

3

Stars

25%

2

Stars

0%

1

Stars

0%

Share your experience

RA

Rhonda A.

Legal, 11-50 employees

Less than a year

3.0
May 2025

“Service you can count on”

Pros

There are quite a good things about this tool, i have to mention that the representatives are reliable and consistently polite always providing friendly service whenever we need it.

Cons

Since we cant always connect with the same person, the service can sometimes feel inconsistent. However it is still generally good.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

5

Functionality

5

BH

Bill H.

Small Business, 11-50 employees

Less than a year

5.0
April 2025

“They have the best receptionists ever”

Pros

This platform handles all of our incoming client calls and after hours calls. they also help guide traffic to our website and to some extent assist bilingual callers as well.

Cons

The team is always professional and represents my firm in a very vigilant way. Even when dealing with difficult callers they stay positive and leave a good impression on our potential clients.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BK

Belinda K.

Small Business, 11-50 employees

Less than 6 months

5.0
April 2025

“Partner who truly understands your business”

Pros

One thing that really stands out about Smith.ai is its customer service. They are always clear, thorough and easy to understand in every interaction. Whether it is with our onboarding specialist, Daniel, our account executive, Andrew or even the support staff, we have had great experiences. Their responses are always quick and it is clear they communicate effectively not just with clients but also with each other at backend

Cons

We have not found much to dislike so far. I expect there might be some challenges ahead as that is just how things go but based on my experience so far, I trust the organization will be able to resolve any issues that come up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8