Freshservice

Freshservice

1 Review(s)

Overview

Is your business experiencing disorganized IT service management? Freshservice software can be your solution. Explore this innovative and streamlined platform for efficient ticketing and asset management. It's intuitive and scalable, ideal for businesses of all sizes.

Overall Rating

Based on 1 users reviews

4

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
$29

/agent/month

Freshservice Specifications

Time Tracking

Task Management

Reporting

Budget Management

View All Specifications

What Is Freshservice Software?

Overview

Freshservice, developed by Freshworks, is a user-friendly IT service management solution designed to help businesses minimize downtime and enhance service availability. It offers streamlined processes and easy project planning and implementation. Leveraging potent AI and automation capabilities, the service desk empowers employees to address requests within their existing tools. It provides real-time infrastructure visibility, enabling the creation of an auto-updating Configuration management database (CMDB) for all hardware, software, and SaaS.

What Is Freshservice Software Best For?

The cloud-based service desk and management software is recognized for its robust AI and automation capabilities. These features enable employees to handle requests directly within their current tools. As an integrated platform, Freshservice streamlines processes and enhances efficiency in IT service management. This makes it an excellent choice for organizations that aim to improve their workflow and productivity.

Freshservice Pricing

The Freshservice price depends on the following four packages:
  • Starter - $29/agent/month
  • Growth - $59/agent/month
  • Pro - $115/agent/month
  • Enterprise - $145/agent/month

A free trial is available with each plan so users can explore all the features before buying a subscription. They can also opt to be billed annually to avail discounts on monthly costs.

Disclaimer: The pricing is subject to change.

Freshservice Software Integrations

Users can connect Freshservice to multiple third-party tools available through the Freshworks marketplace. Some featured integrations include:

  • Google Calendar
  • Jira
  • Slack
  • Google Analytics
  • Shopify
  • MailChimp
  • Dropbox
  • Zoho CRM

How Does Freshservice Software Work?

Here is how you can start using the Freshservice project management software:

  • Enter your login details to access the dashboard
  • Get acquainted with the layout of the dashboard and navigation options
  • Explore the various modules and features available in Freshservice
  • Customize the software to align with your business needs and preferences
  • Begin using Freshservice to manage IT service requests, incidents, assets, and projects
Watch a Freshservice demo to learn more.

Who Is Freshservice Software For?

Freshservice is suitable for businesses of all sizes. Company departments, including IT, HR, facilities, and legal, can benefit from the platform. Meanwhile, some of the industries and sectors that can use Freshservice include:

  • Technology
  • Finance
  • Healthcare
  • Retail
  • E-commerce

Is Freshservice Software Right For You?

If your business wants to modernize its IT service and inventory management, minimize downtime, and maximize service availability, Freshservice is a great choice. It's ideal for companies that aim to streamline processes, plan and implement projects effortlessly, and provide a consistent service environment across different teams. Furthermore, Freshservice offers robust security and compliance protocols to ensure data safety and meet industry standards.

Enterprise customers worldwide choose Freshservice for managing their IT services. Chargebee, Wake Forest University, Trainline, TaylorMade, and Western Sussex Hospitals are some notable brands using the platform.  

We suggest reading Freshservice reviews to learn how it advantages existing customers. For further assistance, you can also call Software Finder at (661) 384-7070.

Freshservice Features

Freshservice offers an AI-powered IT service management solution for service desk, incident management, service level agreement (SLA) management, knowledge base, and unified service catalog. The module routes incidents intelligently and gives technicians all the tools to resolve them in a single screen. Meanwhile, it enables setting multiple SLA policies for different business hours/incident categories. Tickets can be quickly resolved based on priorities, and escalation rules can automatically communicate about SLA violations. The unified service catalog deploys extensible workflows that ensure speedy service delivery from simple to complex requests and boost customer satisfaction.

See How It Works

This module minimizes downtime, ensures service reliability, and improves business resilience with context and collaboration on a unified platform. Features include alert, cloud, on-call, and major incident management and service health monitoring.

See How It Works

It provides complete visibility into on-premise and cloud infrastructure. The module offers features like asset normalization, automated discovery, integrated CMDB, and SaaS, asset lifecycle, and contract management.

See How It Works

The module assists in planning, executing and delivering projects timely with an easy-to-use integrated project management tool. It provides integrated projects, customizable templates, agile and waterfall methodologies, and analytics.

See How It Works

It offers unified service delivery for IT and business teams on a single platform for improved employee productivity, transparency, and ROI. Key features include workspaces, a self-service portal, a knowledge base, workflow automation, and employee onboarding.

See How It Works

Pros And Cons of Freshservice

Pros

  • Simplifies ticket management

  • Includes a self-service portal

  • Easily integrates with other business and IT systems

  • Robust knowledge base features

Cons

  • Some integrations are available as paid add-ons

  • Initial setup and training may take time, as per one Freshservice review

  • Needs reliable internet connectivity for cloud-hosted version

Freshservice Pricing

Disclaimer: The pricing details were last updated on Sep 08, 2025 from the vendor's website. Please contact us for a tailored pricing list.

Freshservice Reviews

Total 1 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

0%

4

Stars

100%

3

Stars

0%

2

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0%

1

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0%

Share your experience

Z

Zack

Computer & Network Security, 51-100 employees

Less than 6 months

4.0
May 2024

Refresh on help

Pros

The assistance I received was professional and provided me with the appropriate information.

Cons

I had a rather pleasant experience with the software, and it offers good service.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Frequently Asked Questions

Freshservice cost depends on four subscription plans. The Starter plan costs $29 per agent per month. For $59 per agent per month, the Growth plan offers additional capabilities for growing service operations. Businesses requiring more advanced functions can opt for the Pro plan at $115 per agent monthly. Finally, the top-of-the-line Enterprise plan is priced at $145 per agent per month.

Small business organizations to large enterprises in IT, healthcare, finance, and other industries and sectors can use the platform.

It supports English, Dutch, Spanish, French, Italian, Polish, Portuguese, German, Russian, and Swedish.

It is compatible with Android and iOS devices.

API access is available.

It can integrate with various third-party systems, like Jira, Google Drive, Asana, etc.

Support options include phone, email, chat, FAQs, 24/7 live representatives, and a knowledge base.

Freshservice is part of the Freshworks product family. Other products by the developer include Freshdesk customer support software, Freshsales CRM software, Freshchat, Freshmarketer, etc.