Is your business experiencing disorganized IT service management? Freshservice software can be your solution. Explore this innovative and streamlined platform for efficient ticketing and asset management. It's intuitive and scalable, ideal for businesses of all sizes.

Freshservice Specifications

Time Tracking

Task Management


Budget Management

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What Is Freshservice Software?


Freshservice, developed by Freshworks, is a user-friendly IT service management solution designed to help businesses minimize downtime and enhance service availability. It offers streamlined processes and easy project planning and implementation. Leveraging potent AI and automation capabilities, the service desk empowers employees to address requests within their existing tools. It provides real-time infrastructure visibility, enabling the creation of an auto-updating Configuration management database (CMDB) for all hardware, software, and SaaS.

What Is Freshservice Software Best For?

The cloud-based service desk and management software is recognized for its robust AI and automation capabilities. These features enable employees to handle requests directly within their current tools. As an integrated platform, Freshservice streamlines processes and enhances efficiency in IT service management. This makes it an excellent choice for organizations that aim to improve their workflow and productivity.

Freshservice Pricing

The Freshservice price depends on the following four packages:
  • Starter - $29/agent/month
  • Growth - $59/agent/month
  • Pro - $115/agent/month
  • Enterprise - $145/agent/month

A free trial is available with each plan so users can explore all the features before buying a subscription. They can also opt to be billed annually to avail discounts on monthly costs.

Disclaimer: The pricing is subject to change.

Freshservice Software Integrations

Users can connect Freshservice to multiple third-party tools available through the Freshworks marketplace. Some featured integrations include:

  • Google Calendar
  • Jira
  • Slack
  • Google Analytics
  • Shopify
  • MailChimp
  • Dropbox
  • Zoho CRM

How Does Freshservice Software Work?

Here is how you can start using the Freshservice project management software:

  • Enter your login details to access the dashboard
  • Get acquainted with the layout of the dashboard and navigation options
  • Explore the various modules and features available in Freshservice
  • Customize the software to align with your business needs and preferences
  • Begin using Freshservice to manage IT service requests, incidents, assets, and projects
Watch a Freshservice demo to learn more.

Who Is Freshservice Software For?

Freshservice is suitable for businesses of all sizes. Company departments, including IT, HR, facilities, and legal, can benefit from the platform. Meanwhile, some of the industries and sectors that can use Freshservice include:

  • Technology
  • Finance
  • Healthcare
  • Retail
  • E-commerce

Is Freshservice Software Right For You?

If your business wants to modernize its IT service and inventory management, minimize downtime, and maximize service availability, Freshservice is a great choice. It's ideal for companies that aim to streamline processes, plan and implement projects effortlessly, and provide a consistent service environment across different teams. Furthermore, Freshservice offers robust security and compliance protocols to ensure data safety and meet industry standards.

Enterprise customers worldwide choose Freshservice for managing their IT services. Chargebee, Wake Forest University, Trainline, TaylorMade, and Western Sussex Hospitals are some notable brands using the platform.  

We suggest reading Freshservice reviews to learn how it advantages existing customers. For further assistance, you can also call Software Finder at (661) 384-7070.

Freshservice Features

Freshservice offers an AI-powered IT service management solution for service desk, incident management, service level agreement (SLA) management, knowledge base, and unified service catalog. The module routes incidents intelligently and gives technicians all the tools to resolve them in a single screen. Meanwhile, it enables setting multiple SLA policies for different business hours/incident categories. Tickets can be quickly resolved based on priorities, and escalation rules can automatically communicate about SLA violations. The unified service catalog deploys extensible workflows that ensure speedy service delivery from simple to complex requests and boost customer satisfaction.

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This module minimizes downtime, ensures service reliability, and improves business resilience with context and collaboration on a unified platform. Features include alert, cloud, on-call, and major incident management and service health monitoring.

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It provides complete visibility into on-premise and cloud infrastructure. The module offers features like asset normalization, automated discovery, integrated CMDB, and SaaS, asset lifecycle, and contract management.

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The module assists in planning, executing and delivering projects timely with an easy-to-use integrated project management tool. It provides integrated projects, customizable templates, agile and waterfall methodologies, and analytics.

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It offers unified service delivery for IT and business teams on a single platform for improved employee productivity, transparency, and ROI. Key features include workspaces, a self-service portal, a knowledge base, workflow automation, and employee onboarding.

how it worksSee How It Works

Pros and Cons of Freshservice


  • Simplifies ticket management
  • Includes a self-service portal
  • Easily integrates with other business and IT systems
  • Robust knowledge base features


  • Some integrations are available as paid add-ons
  • Initial setup and training may take time, as per one Freshservice review
  • Needs reliable internet connectivity for cloud-hosted version

Freshservice Pricing


Helps get teams started 


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What's Included

  • Workspaces

  • Incident Management 

  • Knowledge Base

  • Self Service Portal

  • SLA Management

  • Workflow Automator

  • Orchestration

  • ServiceBot on Microsoft Teams and Slack

  • Access Controls

  • Analytics Starter


For growing businesses


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What's Included

  • Everything in Starter and:

  • Service Catalog

  • Asset Management - Includes 100 managed assets

  • Purchase Order Management

  • Employee Onboarding

  • On-call Management

  • Portal Customization

  • Approval Workflows

  • MSP Mode

  • Multiple SLAs


For large organizations


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What's Included

  • Everything in Growth and:

  • Problem Management

  • Change Management

  • Release Management

  • Project Management

  • SaaS Management

  • Software License Management

  • Contract Management

  • Major Incident Management

  • Status Page


For enterprises


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What's Included

  • Everything in Pro and:

  • ServiceBot With Virtual Agent on Microsoft Teams and Slack

  • Freddy Agent Assist

  • Sandbox

  • Audit Logs

  • 20,000 Orchestration transactions/mo/account

Freshservice Reviews

Overall Rating


1 Reviews

Rating Distribution












May 2024

Refresh on help


Computer & Network Security

Ease of use


Value for money


Customer Support





The assistance I received was professional and provided me with the appropriate information.


I had a rather pleasant experience with the software, and it offers good service.

Frequently Asked Questions

Freshservice cost depends on four subscription plans. The Starter plan costs $29 per agent per month. For $59 per agent per month, the Growth plan offers additional capabilities for growing service operations. Businesses requiring more advanced functions can opt for the Pro plan at $115 per agent monthly. Finally, the top-of-the-line Enterprise plan is priced at $145 per agent per month.