Last Updated Nov 11, 2024
Overview
Overall Rating
Based on 1 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$29
/agent/month
Pros And Cons of Freshservice
Pros
Simplifies ticket management
Includes a self-service portal
Easily integrates with other business and IT systems
Robust knowledge base features
Cons
Some integrations are available as paid add-ons
Initial setup and training may take time, as per one Freshservice review
Needs reliable internet connectivity for cloud-hosted version
Frequently Asked Questions
Freshservice cost depends on four subscription plans. The Starter plan costs $29 per agent per month. For $59 per agent per month, the Growth plan offers additional capabilities for growing service operations. Businesses requiring more advanced functions can opt for the Pro plan at $115 per agent monthly. Finally, the top-of-the-line Enterprise plan is priced at $145 per agent per month.
Small business organizations to large enterprises in IT, healthcare, finance, and other industries and sectors can use the platform.
It supports English, Dutch, Spanish, French, Italian, Polish, Portuguese, German, Russian, and Swedish.
It is compatible with Android and iOS devices.
API access is available.
It can integrate with various third-party systems, like Jira, Google Drive, Asana, etc.
Support options include phone, email, chat, FAQs, 24/7 live representatives, and a knowledge base.
Freshservice is part of the Freshworks product family. Other products by the developer include Freshdesk customer support software, Freshsales CRM software, Freshchat, Freshmarketer, etc.