Last Updated
Overview
Is your business experiencing disorganized IT service management? Freshservice software can be your solution. Explore this innovative and streamlined platform for efficient ticketing and asset management. It's intuitive and scalable, ideal for businesses of all sizes.
Overall Rating
Based on 1 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$29
/agent/month
Freshservice Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
What Is Freshservice Software?
Overview
Freshservice, developed by Freshworks, is a user-friendly IT service management solution designed to help businesses minimize downtime and enhance service availability. It offers streamlined processes and easy project planning and implementation. Leveraging potent AI and automation capabilities, the service desk empowers employees to address requests within their existing tools. It provides real-time infrastructure visibility, enabling the creation of an auto-updating Configuration management database (CMDB) for all hardware, software, and SaaS.
What Is Freshservice Software Best For?
The cloud-based service desk and management software is recognized for its robust AI and automation capabilities. These features enable employees to handle requests directly within their current tools. As an integrated platform, Freshservice streamlines processes and enhances efficiency in IT service management. This makes it an excellent choice for organizations that aim to improve their workflow and productivity.
Freshservice Pricing
- Starter - $29/agent/month
- Growth - $59/agent/month
- Pro - $115/agent/month
- Enterprise - $145/agent/month
A free trial is available with each plan so users can explore all the features before buying a subscription. They can also opt to be billed annually to avail discounts on monthly costs.
Disclaimer: The pricing is subject to change.
Freshservice Software Integrations
Users can connect Freshservice to multiple third-party tools available through the Freshworks marketplace. Some featured integrations include:
How Does Freshservice Software Work?
Here is how you can start using the Freshservice project management software:
- Enter your login details to access the dashboard
- Get acquainted with the layout of the dashboard and navigation options
- Explore the various modules and features available in Freshservice
- Customize the software to align with your business needs and preferences
- Begin using Freshservice to manage IT service requests, incidents, assets, and projects
Who Is Freshservice Software For?
Freshservice is suitable for businesses of all sizes. Company departments, including IT, HR, facilities, and legal, can benefit from the platform. Meanwhile, some of the industries and sectors that can use Freshservice include:
- Technology
- Finance
- Healthcare
- Retail
- E-commerce
Is Freshservice Software Right For You?
If your business wants to modernize its IT service and inventory management, minimize downtime, and maximize service availability, Freshservice is a great choice. It's ideal for companies that aim to streamline processes, plan and implement projects effortlessly, and provide a consistent service environment across different teams. Furthermore, Freshservice offers robust security and compliance protocols to ensure data safety and meet industry standards.
Enterprise customers worldwide choose Freshservice for managing their IT services. Chargebee, Wake Forest University, Trainline, TaylorMade, and Western Sussex Hospitals are some notable brands using the platform.
We suggest reading Freshservice reviews to learn how it advantages existing customers. For further assistance, you can also call Software Finder at (661) 384-7070.
Freshservice Features
IT Service Management
Freshservice offers an AI-powered IT service management solution for service desk, incident management, service level agreement (SLA) management, knowledge base, and unified service catalog. The module routes incidents intelligently and gives technicians all the tools to resolve them in a single screen. Meanwhile, it enables setting multiple SLA policies for different business hours/incident categories. Tickets can be quickly resolved based on priorities, and escalation rules can automatically communicate about SLA violations. The unified service catalog deploys extensible workflows that ensure speedy service delivery from simple to complex requests and boost customer satisfaction.
IT Operations Management
This module minimizes downtime, ensures service reliability, and improves business resilience with context and collaboration on a unified platform. Features include alert, cloud, on-call, and major incident management and service health monitoring.
IT Assets Management
It provides complete visibility into on-premise and cloud infrastructure. The module offers features like asset normalization, automated discovery, integrated CMDB, and SaaS, asset lifecycle, and contract management.
Project Portfolio Management
The module assists in planning, executing and delivering projects timely with an easy-to-use integrated project management tool. It provides integrated projects, customizable templates, agile and waterfall methodologies, and analytics.
Freshservice for Business Teams
It offers unified service delivery for IT and business teams on a single platform for improved employee productivity, transparency, and ROI. Key features include workspaces, a self-service portal, a knowledge base, workflow automation, and employee onboarding.
Pros And Cons of Freshservice
Pros
Simplifies ticket management
Includes a self-service portal
Easily integrates with other business and IT systems
Robust knowledge base features
Cons
Some integrations are available as paid add-ons
Initial setup and training may take time, as per one Freshservice review
Needs reliable internet connectivity for cloud-hosted version
Freshservice Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Computer & Network Security, 51-100 employees
Less than 6 months
“Refresh on help”
Pros
The assistance I received was professional and provided me with the appropriate information.
Cons
I had a rather pleasant experience with the software, and it offers good service.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Frequently Asked Questions
What types of pricing plans does Freshservice software offer?
Freshservice cost depends on four subscription plans. The Starter plan costs $29 per agent per month. For $59 per agent per month, the Growth plan offers additional capabilities for growing service operations. Businesses requiring more advanced functions can opt for the Pro plan at $115 per agent monthly. Finally, the top-of-the-line Enterprise plan is priced at $145 per agent per month.
Who are the typical users of Freshservice software?
Small business organizations to large enterprises in IT, healthcare, finance, and other industries and sectors can use the platform.
What languages does Freshservice software support?
It supports English, Dutch, Spanish, French, Italian, Polish, Portuguese, German, Russian, and Swedish.
Does Freshservice software support mobile devices?
It is compatible with Android and iOS devices.
Does Freshservice software offer an API?
API access is available.
What other apps does Freshservice software integrate with?
It can integrate with various third-party systems, like Jira, Google Drive, Asana, etc.
What level of support does Freshservice software offer?
Support options include phone, email, chat, FAQs, 24/7 live representatives, and a knowledge base.
Who developed Freshservice software?
Freshservice is part of the Freshworks product family. Other products by the developer include Freshdesk customer support software, Freshsales CRM software, Freshchat, Freshmarketer, etc.