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Overview
SupportSync is an extensive customer service platform that centralizes returns and ‘RMA’ workflows with shipping and customizable customer portals to keep customers informed. While the platform offers limited vendors to create shipping labels, it improves returns visibility and boosts processing.
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Starting Price
Custom
SupportSync Specifications
Customer Profiles
Email Management
Analytics And Reporting
Escalation Management
What Is SupportSync?
SupportSync is a cloud-based customer service platform that manages all parts of product returns and ‘RMA’ processes, including case tracking, testing, parts requests and shipping. It provides a customer portal for ‘RMA’ submission and status tracking, label printing via ‘UPS’, and automated customer notifications to keep customers updated. The platform also centralizes return history, test results, and service records, so teams can find, process and report on returns quickly and consistently.
SupportSync Pricing
SupportSync pricing varies according to the following customized plan:
- Basic Plan
- Professional Plan
- Enterprise Plan
Disclaimer: The pricing is subject to change.
SupportSync Integrations
SupportSync software integrates with a wide range of apps, including:
Who Is SupportSync For?
SupportSync is suitable for the following businesses:
- Small to medium enterprises
Is SupportSync Right For You?
SupportSync software is suitable for businesses aiming to reduce return handling time, cut ‘RMA’ errors, and improve customer satisfaction through clear return status and automated shipping. It automates return workflows, provides real-time return status to customers, and supports batch shipping and label printing to speed processing.
Still not sure if SupportSync is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
SupportSync Features
SupportSync generates reports on returns, testing, parts requests, shipping, and user activity to reveal operational trends. It provides summary metrics such as reason, product failure trends, average turnaround time, and team performance.
The software enables drilling down reports by specific criteria including date ranges, products, brands, and return reasons. It applies filters to narrow datasets, so exact transaction sets and trends can be isolated quickly.
The system checks customer shipping addresses before labels are printed to detect and flag address issues. The platform validates addresses to reduce costly re-shipments and delivery errors during batch processing.
The system saves customized packaging information and packaging presets to speed label and packing-slip generation. It applies preset dimensions and packaging rules during single or batch shipping to standardize shipments.
